Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Voir plus
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Lisez les avis des autres
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Voir plus
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Voir plus
Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Athena Home Loans
Écrit par l'entreprise
Coordonnées de contact
347 Kent Street, 2000, Sydney, Australie
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Excellent
2 k avis
Demande des avis aux clients
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Avoid
Athena Home Loans promotes competitive rates, but in reality their pricing is no longer attractive and there’s zero flexibility.
Customer service is unacceptable. We’ve been waiting over four weeks for help and were told nothing could be done because the key contact is on leave. No backup. No ownership. No urgency.
For a home loan, this level of service is simply not good enough. I would not recommend Athena.
22 décembre 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Athena used to have very sharp rates…
Athena used to have very sharp rates but now there are many other lenders with lower rates and no fees. Athena say that once your LVR drops you get a lower rate but they make this very difficult to action
6 janvier 2026
Avis spontané
Réponse de Athena Home Loans
Hey John,
Our Accelerates feature (where your rate drops as you pay down your loan) is linked to your loan-to-value ratio (LVR). As your LVR tier drops, your interest rate automatically drops too.
Like all lenders, we rely on independent valuations to determine a property's value. These valuations are completed by qualified third-party valuers who follow regulated standards and operate independently from Athena, which means we can't influence or overrule the outcome.
We understand it can be frustrating when a valuation result isn't what you expected. Following your complaint, we reviewed the valuation process and followed up with the valuer to confirm the property was assessed appropriately. We also passed your latest feedback on to them for further consideration.
We’re always reviewing our rates and products to stay fiercely fair and competitive - and we know interest rates and fees are just one part of the bigger picture when choosing a home loan. We're proud that our fair value offering goes far beyond no fees - we're industry advocates for abolishing the "loyalty tax" (a common practice where existing customers get charged higher rates than new customers for the exact same loan).
Thanks for taking the time to share your thoughts. If any issues did happen with your valuation, no doubt the valuer will resolve it asap - we love to see our customers saving $$$! 💜
Ray has been a great point of contact
Ray has been a great point of contact, answers all my questions with a friendly but also professional manor and made it clear that I could contact him about anything at any time.
Was always a pleasure talking to him, and he gave deep insightful information!
4 décembre 2025
Avis spontané
Great communication and prompt service
27 octobre 2025
Thanks Athena
The whole experience was smooth from application to approval
Thank you
15 octobre 2025
Easy home loan process with a dedicated…
Easy home loan process with a dedicated contact.
Settlement was a breeze.
3 octobre 2025
You got to LOVE Athena!
From the application through to settlement has been seamless. Staff have been helpful and shown professionalism every step of the way! THANK YOU!
29 août 2025
Almost Perfect
Nobody's perfect but you guys are close. You were quick, easy to deal with, online heaven! Thanks for being you.
(4 because I have to have room to vote you better at some stage!)
15 août 2025
Great service with Athena Home Loans…
Great service with Athena Home Loans team, 2nd time I have used them for a loan!
23 juillet 2025
Would use again
Heath was very helpful when I applied for my loan. He followed up without being annoying and always got back to me.
Following that, was it the smoothest of transactions? probably not, at times getting double info from different people that didn’t match. But I went with the flow and it worked out.
Approval /settlement were quick and drama free. I would use again.
20 juin 2025
Amazing Service from the very beginning
Amazing Service from the very beginning
From the first enquiry phone call to the settlement of my sale, the Team at Athena were always available, helpful and communicative.
I would highly recommend them
29 mai 2025
Sami and the team at Athena made the…
Sami and the team at Athena made the process of refinancing easy and super friendly.
30 mai 2025
So easy!
So easy to refinance our home with you! Best decision we have made and BONUS lower interest rates!!
21 mai 2025
Realease my funds
23 mai 2025
Avis spontané
The experience was great great customer service …
The experience was great great customer service team very helpful
So glad we moved to you should of made the move much earlier
It’s been a pleasure
21 mai 2025
Very easy to deal with
Very easy to deal with, great, quick communication and easy process.
1 mai 2025
Very easy loan application process and…
Very easy loan application process and very helpful staff.
30 avril 2025
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