Athleta Avis 141

Good quality products and great customer service! Unlike the other reviewers, I have not had any bad experiences with this company. One time I forgot to login to my account on the app before placing the order so I didn’t get the points. I just called customer service and they corrected it for me. I’m not saying the other reviewers didn’t have those experiences, but mine have been positive and I will continue to shop this brand.

I recently made my first purchase from Athleta, and unfortunately, it turned out to be a highly disappointing experience. As someone who is color weak, I encountered significant difficulties while navigating their website. The site's design lacks consideration for individuals like me, making it challenging to discern crucial information, such as the "final sale" label displayed in black against a gray background.

Upon realizing that my purchase was marked as a final sale through an email notification, I immediately contacted their customer service to cancel the order. However, I was met with complete inflexibility. Despite being a first-time customer and having no prior knowledge of their sizing, the representative refused my request to cancel the order or reject the shipment upon delivery. This lack of customer-centricity left me feeling frustrated and dismayed.

One would expect that a reputable brand like Athleta would provide better customer service and show some leniency for new customers facing such predicaments. To prevent similar incidents in the future, they should take proactive measures to ensure critical information like "final sale" is highlighted prominently in bold letters and placed at the top of the product page.

Comparing my experience with Athleta to that of Lulu, another activewear brand, only amplifies my disappointment. Lulu has consistently gone above and beyond to assist their customers, making the process of purchasing from them a breeze.

Regrettably, I have no interest in opening the package from Athleta, and not interested to try their products ever again. My first interaction with the brand has left a bitter taste, and I will be sticking with Lulu for my activewear needs moving forward.

In conclusion, I hope that Athleta takes this feedback constructively and makes significant improvements to their website design and customer service approach. Until then, I cannot recommend this brand to anyone, especially those with visual impairments or color deficiencies like myself.

Don’t ever buy merchandise from Atheleta that marks FINAL SALE that’s online. The exact items were purchased in the past doesn’t mean the next one has the same fit.
Very disappointed for me that I have been a customer for many years!!

I like the products, hence 2 stars versus 1. The items I purchased online were further reduced by 30% within a few days of making my purchase. The day my package arrived (about a week after I made the purchase) I called customer service to request a price adjustment, but was told 'no' since they were clearance items. The agent I spoke to said he 'understood how I feel', but couldn't adjust the price.
What a terrible policy. Fill my Instagram feed with news of a 60% off sale, I take the bait, then fill my feed telling me what I just bought is 30% cheaper, then refuse to adjust the price. I feel duped.

I love the products from Athleta. However, their exchange system is pathetic. If you have rewards points applied to your order and you want to exchange for a different size, you have to go to their physical store or send back the order, wait TWO weeks before your rewards are applied back to your account so that when you order the correct size, they will be applied. That's a THREE week wait to just exchange for a different size. The supervisors don't even have any ability to speed up this process. Athleta really needs to catch up speed with its competing companies that offer much more realistic time frames for a SIMPLE exchange. Athleta products are awesome, but their system is archaic!

May 17, 2023 I ordered a pair of endless pants using a gift card. May 24, 2023 I received an email saying my order was awaiting cancellation. No other exclamation.
I called customer service and they said the gift card would be emailed in 24 to 48 hours. When after a few days not receiving it, I called back and was told the same thing. I called 4 times and was told the same thing. After 28 days they finally let me talk to a manager and she said she would be handling it and would keep in touch. It is now June 14 and still no gift card returned. This is absolutely unbelievable. I have never dealt with a company like this. I doubt seriously that I will ever get my $100.00 gift card back.

I couldn’t get into their website after trying several browsers. Then, when I finally got in, I tried to place an order but there were so many pop-up windows that their web-site wouldn’t let me place my order. This company is a complete waste of time. Don’t bother with it. They have some dumb marketing department who doesn’t understand that customers need to be able to browse and place an order. The marketing department is probably compensated on some ridiculous measure that totally obstructs the customer experience. I couldn’t order anything!!
Even the phones wouldn’t answer.

I ordered two pairs of the Brooklyn pants, size 4Tall
One pair fit great, the other tagged a 4T was too big yet 2 inches shorter. The tag said 4T and the label inside the waistband said 6! Very disappointing. I don't like shopping nor having to return things based on the company's mistakes. Consistent quality is what makes me want to shop with a brand. This time Athleta fell short.
Customer service was pleasant and refunded me for the pants immediately.

Athleta did not publish my justified very negative one star review of a badly designed dress. I have been a loyal customer for years. Censorship going on? They may be suppressing some of the negative reviews. Disappointing. I have come to prefer Lululemon for this and other reasons. They also still design clothing for slimmer figures. Athleta has been making larger and larger clothing leaving the slimmer clientele behind.

I love Athleta clothing, but I have a complaint about their practices. They don’t ship receipts with online orders so when i needed to return an item, and they ask for the receipt, I said they don’t send receipts with orders. And she said the BAG IT CAME IN IS THE RECEIPT! The dirty shipping bag? Who keeps those? They’re disgusting. If she meant the plastic bags the item comes in (inside the shipping bag) 1) they don’t always send those and 2) I don’t keep those laying around either! Aren’t they suffocation hazards for humans and pets?? Just put the receipt in the bag, Athleta. Geez how hard is that. It was an inconvenience for your employee.

The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient!
Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so.

Placed an order for 2 items on November 26, 2022. 5 days later I receive an email stating that one of the items is unavailable. I receive the other item which was just awful. I was surprised as I have ordered many items over the years and never had any problems. I request a return the same day I received the item and shipped it the next day. I call December 22, 13 days after shipping to inquire about my refund, I am told it takes 15 business days and I will have my refund no later than December 28. Still no refund December 29 so I call again, now I’m told I will have a refund by January 5. Getting the run around! It’s too bad but I will never shop with Athleta again after being a customer since they began.

I’ve been a customer for over 20 years. Athletes has great products, but good luck getting any support. They send me almost daily emails and when I go to order products they tell me my email is not valid. Hmmmm…if you are sending me emails, and I’m receiving them, then my email is valid. I can’t order anything online due to this “glitch”. When I call customer service they tell me someone will solve this in 24-48 hours. I never hear back. So much for that $500 cart if items. Delete!!!!

I was on a business trip in Ohio and purchased a few things at a store. When I returned home in Florida I had not worn the flare pants yet. After wearing them for a few hours, the waist rolls down and is so incredibly uncomfortable I cannot wear them. They CLAIM they have a 60 day return but not for people who bought in a store and now cannot return an item to a store. There is no store near me. DON'T BUY ANYTHING WHEN TRAVELING. their policy is outdated and in no way try to help a customer.

ordered a new pair of tights and received a disgusting pair of worn out, pilled with a huge hole
i’m the butt area. i tried to send photos but the customer service email is
not working and customer service was unable
to tell me where i could
send the photos.

Horrible merchandise - cheaply made and won’t take my return
Goodbye- never again!

I’M DONE with Athleta!!
I placed several orders this summer and returned 4 items. Some were received by them on 7/15 and today I got an email they they have been received and my refunds will be processed in 10 days!! So their statement to me last week on the phone was untrue.. she told me 10 days from receipt - u know they would not wait for their money for 20+ days!! WTH?!?!

Athleta's (Gap's, really) customer service is so bad that their online store can barely be considered a legitimate company. Their representatives are essentially powerless to help you with any issues and their policies are totally insane. They also use really horrible shipping companies rather than something normal like USPS (which by the way, for smaller orders, would be able to put packages in the mailbox and would result in way fewer thefts or other delivery issues and probably save them thousands and thousands of dollars despite maybe being more expensive to ship upfront).

Athleta's return policy is garbage. You need to factor 6-7 days before the due date for shipping. This is the first time I have ever encountered this. I am out $200 because my return email told me to stick it in the mail a day before the items were due. I will never buy from Athleta again.

I wish I would have read the reviews before ordering from this Company. I had to return an item for size. A month later I still don’t have a credit! I am done with this company and will never order from them again