Produit cher et Pierre vraiment petite…
Produit cher et Pierre vraiment petite par rapport à l’idée qu’on s’en fais
La longueur du cuir prise en L ne correspond pas à celle reçue
Déçu de ma commande
Réponse de Atlasaccessories
We are so sorry to hear that your Amulet did not meet your expectations. We would be happy to refund your order with no issues of course but we wanted to see if we could correct anything for you as well. You can see here (https://atlasaccessories.com/pages/size-fit - bottom of page) how we measure the Amulet length, the L-70cm is from end to end with it open and stretched out to each side as shown in the photo. But if you have measured it this way and the length is incorrect then that is very much our mistake - we can also make it any length you would like if our sizes are not right for you.
Please can you tell us more about your expectations on the size of the stone? We hoped that our lifestyle shots on the product page would provide a good idea of the proportions, but we're really sorry if there's been any confusion. We would be grateful for any insights you have on this or any other aspect of your experience so we can improve everyone’s experience and satisfaction. Or we are happy to simply process the refund for you and appreciate your giving Atlas a try. Let us know what is best for you and thank you for letting us know, it will help us improve.