Interparcel Australia Avis 1 317

Sanurai was able to update the platform and i like his commitment to follow though.

It was really funny, the online service can answer easy questions but when it comes to key and urgent ones they disappeared from the chat channel. Maybe tell your customer even if you are working on their behalf and you have to keep them waiting for a while? Like before you go? Just let them know, it won't hurt you so much, right?

Great customer service & delivery options.

AVOID - DO NOT USE

Absolutely useless. Listen to the one start reviews and if you need a courier, choose any other one.

They didnt pick up my parcel and have ignored my emails to them.

THEY TOOK $450 EASILY ENOUGH AND NO REFUND!!!!

Interparcel's customer service team it second to none! Love their services, Thanks!

Kudos to Kara for the excellent service with handling our frustrating "parcel collection" issue. For some reason, Aramex (the original courier booked) just couldn't make the collection. Reached out to Interparcel CS and Kara stepped in. First she tried to get Aramex to collect, but strangely they just couldn't. She then switched to StarTrack (at no charge, appreciated!), who were finally able to collect on the same day the courier switch was made. Delivery was then actioned on the following day. Thanks again Kara for the awesome job overall. Constant and accurate updates, quick to action. Keep up the good work!

Service was amazing Esther was great to deal with thank you

Viliame is very helpful and assisted me till our customer got the parcel.

Fast service in responding to my query and providing me a prompt POD.

Sanirus was very kind and helpful. His response to my problem was fast and professional. Thank you

Not responsible for anything. Pick up being late, no pick up at all, goods being damaged, goods being lost. I have been a reluctant customer with interparcel for a couple of years, and they have been one of the most painful organisations to deal with. Last order, items were lost, but not covered as they were furniture, when i asked them how the contents of the box makes any difference to an item being lost, no answer.

Edit* i have reached out to your customer service who reiterated that furniture is excluded from your warranty policy. Your lip service about reaching out is really just that, lip service, because there is no genuine effort from Interparcel to take any responsibility, or to help hold the courier to account.

Where do I start, I purchased a product off EBay (being my first time as I don’t have much faith in on line shopping due to so many scammers) and which I have dreaded doing for many,many years. After making the initial purchase back in December i have been waiting patiently for nearly a month and losing track of my package due to having no street Number on the address. Unaware of how this has happened. I started trying to track it down through the courier company with no answer or reply and getting the run around. Following up through InterParcel on 2 occasions, yet again no reply or answers. Getting very frustrated with how people can operate a business like this 😡 I ran InterParcel again for the 3rd time and was very fortunate enough to have this lovely lady answering my call. Lavinia K. You are an absolute legend and I really appreciate everything you have done to resolve this situation for me in under 12hrs. I have been chasing this for the last 8 days. You came along and overnight get it sorted 😄 I can’t thank you enough and you have been a pleasure to deal with..
Only wishing there were more people like you in the world 🌎 you have been amazing Lavinia K and responding as promised 🙏 enjoy life & thank you once again sincerely MG 💐

I am extremely dissatisfied with the customer service provided by Interparcel. My experience has been frustrating, with no response and unhelpful support. I encountered issues that were not answered, leaving me disappointed with the lack of effective communication and assistance throughout the process.

Great customer service experience.

Thank you Lavenia and Kara for promptly replying to my emails and keeping an eye on a difficult collection over the last week.

Vianney was super helpful
worked through my issue and provided additional resources

all good, very helpful

I recently had to cancel an orderwith Interparcel, and I’m thoroughly impressed with their service. The cancellation process was straightforward, and they promptly confirmed that the order had been cancelled and refunded, with clear instructions to ensure everything went smoothly.

The communication from their team was professional, detailed, and incredibly helpful. They provided important advice about handling the consignment to avoid any issues, showcasing their commitment to customer satisfaction. The refund was processed quickly, and the transparency they offered throughout the process was truly appreciated.

A big thank you to the team at Interparcel for their efficiency and support. I wouldn’t hesitate to use their services again in the future! Highly recommended.

Taina assisted me on the chat today. She was very efficient at helping me with my request. Thank you so much for your assistance. Great service!