WORX Australia Avis 671

Great price great product at a value for money price

Very quick postage to Country South Australia. Got the item at a good price and have used the item a few times and am quite impressed on its operation.

Great and prompt service.

Always good to deal with, great tools for the non tradesman with trade quality

Very quick turnaround from order to delivery.

The WORX site was easy to navigate and I was able to buy required spares and consumables at sensible prices for a tool that the hardware store I purtchased it from no longer supports.

Ordering is easy, payment and delivery is excellent.
Fantastic company, Worx are absolutely trusted by myself and products are always In supply and excellent quality.

To whom it may concern,

I am writing to formally express my extreme frustration and disappointment regarding the handling of my recent orders.

While planning home repairs, I purchased multiple items from your company over January 3rd and 4th, believing I was able to secure quality tools at a reasonable price. Based on the stated delivery timeframe, I arranged annual leave to carry out the repairs, purchased additional materials, and planned everything carefully, fully trusting that the process would proceed as promised.

However, aside from the very first item I ordered, none of the remaining products were delivered.

When I contacted your customer service team today (January 19), I was shocked to be informed that due to a system error, my orders had not even been dispatched and were left unattended. Hearing this left me completely at a loss. The representative stated that there was “nothing they could do” because it was a system issue, yet no one took responsibility for the disruption to my plans, the wasted time, or the emotional distress this has caused.

I am now being told that the products can only be dispatched tomorrow at the earliest, meaning I will have to wait another 10 days or more, after already rearranging my schedule and taking leave specifically for this purpose.

This situation is unacceptable.

Your internal system failure has resulted in:

- My carefully planned home repairs being completely disrupted
- My annual leave being wasted
- Additional costs and inconvenience
- Significant stress and frustration

I find it deeply disappointing that no one has taken accountability for this failure. I expect a clear explanation, a concrete resolution, and appropriate responsibility to be taken for this matter.

Please treat this complaint seriously and advise immediately how you intend to resolve this situation.

Sincerely,
Alex Kang

where is my delivery after a

You need to fix the Web Account for members, The Customer service was fine. The Login needs attention.

Easy on-line ordering, reasonably prompt delivery

Great service and resolved a small issue quickly.

I haven't received it, haven't had any response from worx to say that it's actually been sent. I've tried 3 times no response. I paid extra priority postage on the 1st January it's now the 14th January, very bad customer service.

Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......

Customer service response way too long.... 3 days + for a return email and no ability to get through via phone!???

Great service over Christmas New Year perion

Items have still not arrived!

The website says the picture I want to send is too big but doesn't give any suggestion of whist to do from there. " No file chosen" doesn't work. Are you being intentionally difficult?