Japan Car Direct Avis 

So disappointed in the service received emailed about a car i got Mason as sales advisor I messaged him about a car i wanted 24hrs later got a video of the auction sheet i was happy with that. I email straight back asking for prices for the car shipping and cost got a reply 24hrs later i replied straight away i stayed up through the night so i was on Japan time so i could send bidding deposit as the car was up the next day for auction i heard nothing back and the car i wanted sold for what I agreed to pay.

I have not had a chance to fully buy a car through this company and the customer service is poor.

Please reading the reviews before buying i did not i did a little research i thought they seem more customer focused that the bigger car exports.

If your looking for someone to buy a car through try Powervehicles.

I am so sick to death of calls.
I have a car business and they call me twice/three times a day.

Would highly recommend these guys. I was dealing with Taylor. Excellent communication, sound advice and great patience. Thanks Taylor. I'm saving for something nice and will be back. Barry

I had an excellent experience with Japan Car Direct, and I would especially like to thank Jake, who I was in contact with throughout the process.

This was my second time importing vehicles with Japan Car Direct, and both cars arrived without any delays and exactly as described. The entire process was smooth, clear, and very well organised. There were no hidden fees or unexpected charges — everything was transparent and explained in advance.

Jake was professional, responsive, and always kept me updated at every stage. Both vehicles arrived in great condition, on time, and with all the necessary documentation.

I highly recommend Japan Car Direct to anyone looking for a reliable, honest, and stress-free car import experience from Japan.

I bought two cars through JapanCarDirect and things went reasonably well. One was grossly delayed and on the other, they had the car shipped from the auction site to one port (of their choice) which I paid for and then charged me once again for another "alleged" move from one port to another. After the two purchases, I consulted with them, based upon the assurances given to me, I agreed to have them sit on my deposit so that I could bid at all times on any further cars that might perk my attention. In 2025, a car that I was particularly interested came up. I asked for their assistance with information with a few days notice and they did not respond. The car sold for less than what I had previously bid on a similar car and was prepared to bid now. Their inaction meant that I missed out on a car I had been looking for for many years. When I mentioned my disappointment (without getting in any way angry), they blocked me from placing bids on their website. They claimed that they could not find my deposit. This after sitting on it for close to 4 years! I was required to do all the research with the financial services partner that they requested me to use, this going back the 4 years to prove that they did have my money. Even after providing transaction numbers and everything, they claimed that they did not have records going back far enough, a statement that clashes with Japanese legal retention requirements, which call for a minimum seven years. After a week, they finally found the deposit money. Mathew Matusiak unilaterally decided that they were refunding the deposit and I could only bid through them if I set up a new registration after increasing my deposit by over 40%. The refund that then was returned to me was 20% less than what I had paid four years earlier, with them claiming undisclosed fees and charges that do not appear anywhere in their terms and conditions. Do not count on them to respond to information requests, do not count on them to be transparent, do not count on them to repay your full deposits. My experience seems to precisely reflect the experience of the other negative commenter, the one that Japan Car Direct claims to never had any dealings with. When two people experience the same thing, it is hard to believe it is mere coincidence. My rating would have been 3 stars after the two purchases, but is definitely only one star in the last month, so I feel I am being generous with a two star rating.

Amazing company. I was naive to this process and worried about how to navigate the auctions. Taylor was beyond helpful throughout. His expertise is exemplary always coming up with the right documentation at the right time. If you want a high quality Jap important, look no further. I am based in Ireland by the way!

I have been dealing with Taylor from JCD. 10/10 service, 1st time i was buying from Japan i purchased 2 cars. Taylor had alot of time for me and my questions and always gives a prompt reply. Also recommended a clearing agest in the UK. Not 1 thing bad to say. Will be buying my next import through JCD! Thanks

Matt with Japan Car Direct went above and beyond with answering every single one of my thousand questions.

I will continue to reach out to JCD for all of my importing needs.