Audika - Aberdeen Avis 

Brilliant service.

I had a bad build up of wax that I needed out on very short notice. I managed to get an appointment last minute and the doctor was extremely thorough and encouraging. I would go again although I probably won’t need to after how well done this procedure was.

After swimming I found I couldn't hear properly. Called Hidden Hearing in Aberdeen and had an appointment within 48 hours for ear wax microsuction removal. The ear care practitioner, Teresa, was incredibly welcoming and professional. The use of camera equipment meant I was fully confident the blockages had been removed from my ears. Worth the price of hearing and the service was great.

Since I got my new hearing aids I have been perfectly happy and I am delighted to say too that my person who comes to my house has ensured that any problems to get in touch with the company and she will sort these out. Hidden Hearing have been very good to me and I would stand by them with their first class service.

Just back from Hidden hearing where I was treated for wax removal by the highly professional Taresa Lawrence. Teresa put me at ease from the word go explaining my treatment, showing me the tools needed to perform my wax removal, making sure I was comfortable before during and after my treatment, oh and don't forget that wonderful sense of humour. 10 out of 10.

My mum purchased a hearing aid from Hidden Hearing for a cost of just under £4000. She had spent £2500 just months before withAmplifon, who were then taken over by Hidden Hearing. Hidden hearing said they could not assist with the Amplifon one (even though they had bought the business?) and sold her a new one, with associated app to work it. She is 87 and could not hear with it at all. The sales rep kept visiting and adjusting it rather than taking it back, until we finally insisted they return it under the terms of the 60 day guarantee. This money back term nearly expired with all the to-ing and fro-ing to adjust it. She visited another audiologist who showed her that her ear was entirely blocked with wax. I wonder how a sale and several revisits can be made without actually using an otoscope to assess the ear canal. My advice - avoid at all costs.

Very professional and understanding of my needs

I didn't actually have a hearing test as my ears had too much wax in them. My hearing aids were checked over and the part from the aid to the ear in one of them was replaced as the volume was very low. This cured the fault and was worth the £25 it cost. Made appointment to have ears syringed in 6 weeks, but since cancelled that as I'm using olive oil successfully to clear them. Have appointment at end of September for the hearing test.
Yhis was the first appointment with Hidden Hearing since they took over from Ampliphon in Scotland.
Was disappointing to hear the recommendation that I buy new hearing aids for £3500 as mine are "old technology". They are only 5 years old. What is the usual life span of hearing aids?