Audika - Nottingham Avis 

The service is welcoming, friendly and professional but beware, do look at other providers. I was sold expensive hearing aids, with no consultation as to whether different options could be considered. These particular aids couldn't connect with my smart phone without the use of a separate dongle which would have been inserted into the same usbc connection point as the charger, meaning it would be in and out and easy to lose. The same would apply to my laptop. As I run a business and am regularly on the phone or having video meetings, this was totally unsatisfactory. I raised the concern, they could offer no alternative. I went to another well known provider and now have aids which do exactly what I need them to do, for significantly less cost, and still with the same level of service. I was able to return the aids to Hidden Hearing within the 60 day trial period.

Very thorough and state of the art equipment.
I had been wearing hearing aids for about 6 or 7 years, and found they increased the sound of everything. That was the problem, the surrounding sound overwhelmed the sound of what I was wanting to hear. As a consequence I seldom wore them. Only one day on, these hearing aids seem to enable me to hear just what I want to hear.
The phone app, and instructions are very thorough, and I have every confidence that with use the benefits will increase.

Always made welcome and friendly.
Any problems are discussed and explained, always feel good and relaxed when we leave.

I came for my hearing test, which was completely free. I was a bit worried about my hearing because I had been suffering from a nose blockage for a while and thought it might have an impact.

Dr. Faye is an amazing person—really friendly and kind. She checked everything, conducted the hearing test, and gave me feedback, reassuring me that everything was normal. She also explained the effects of stress and work-life balance, highlighting how they can negatively impact daily routines.

She showed me images of both my ears, explained my test results thoroughly, and provided really good advice. I highly recommend Hidden Hearing for any ear-related issues, and I’m truly grateful for Dr. Faye’s care.

Timekeeping, efficiency, politeness and making me feel at ease

Gentleman on reception was very polite and friendly. The service I had was thorough and the lady was very friendly

Great service and value. I had to return to complete treatment at no extra cost, and now my hearing is 100% improved. The audiologist was great and talked me through everything. I would definitely recommend.

Staff was very helpful and supportive. Clearly explaining the circumstances

Really good experience at Nottingham Friar Lane this morning

Really friendly, helpful and explained everything I needed to know :)

The receptionist was very welcoming and friendly and made me feel relaxed the lady
Who did the wax extraction was
Very helpful and put me at ease
My only thing I did not ask there name so please convey my enjoyment at meeting them both
I will certainly return

Warm welcome and friendly staff. Comprehensive hearing test with explanation along the way so that you are carried along. Will certainly recommend to anyone who needs a hearing test.

It is always a pleasure to attend my appointments because Fay is always keen to make sure I understand my hearing test and plan for the future.

Jean Bingham

Rahila is a first class professional, and I say that with a voice of experience, as I have been seeing audiologists, because of my deafness, over the last 60 years, (from when I was an infant) Rahila utilises her knowledge to the utmost in administering and adapting to my needs of different levels of hearing and different audio balance in both ears. I must be one of the most awkward clients anyone could wish to have. Yet she always extends that courteous and supportiveness with utmost professionalism. Thank you so much for your service, you are an asset and a credit to your firm.

Very friendly and welcoming service.
From booking to attending the appointment, everyone I spoke to was really professional and helpful. Couldn’t ask for better.

Excellent service , no problems at all.
Everything explained clearly. Wonderful service by the audiologist

No knowledge of appointment when patient arrived!
My partner made appointment by phone. It was confirmed by email ( I have a copy).Date of appointment was 24/5/2024, location Long Eaton, Nottingham.
Two days prior to appointment my partner received a call either telling him they wanted to confirm ( or book?) appointment. It was same time and date as email said.He asked for text confirmation, which he also received.
When he arrived, ( right time/ day/ location as email )the receptionist had no record of his appointment.

I well impressed with their they gave me advice without wanting money first