Audiovisualworld Avis 

Order #1000006206 received, no problem.
But I have asked for VAT invoice and company VAT number 7 times in period from Nov to Dec 2020. Did I get it? Never! I only received reply "All our invoices include VAT at the standard 20% UK rate”, but I need invoice itself and I stated it few times. And it is legal requirement to provide documents.

Orderd a DAB adapter for my car, I was emailed to say the one I wanted was discontinued and there was another one suitable for my car, afer checking on Connects2 it was compatible. I received the DAB adapter only to find it was totally different to the one I ordered the second time. Contacted them to say I had received the wrong one, there email reply was for me to have a word with Connects2, after eventually getting through to their Tech department they said the DAB adapter I received was not compatible to my vehicle. Emailed Audiovisualworld again and was told to return the adapter for refund and had to fill a downloaded returns form (not printer friendly). Posted it back to them next day tracked delivery at the cost of £8.95. I has informed that I could not claim back the postage.
Week later I called them to enquire about my refund of £139.99 the person on the other end of phone asked, have we received it I said yes you signed for it next day after return delivery tracked, then the person said I'll send you an email and put the phone down, (no email sent) so I sent another email to say I was going to inform my card provider to deal with the refund.
I was eventually refunded £129.99.
So I am £18.94 out of pocket through no fault of my own, as Audiovisualworld sent me the item I did not order.
Do not deal with this on line company, they are a terrible company to deal with. I shoud have read the reviews before ordering anything off them.
Zero star rating

Great service, great price & fast delivery. Pioneer dash cam is installed, hardwired & working exactly as expected. Thank you

Sent faulty equipment out STAY WELL CLEAR

Order came withing 48 hours as purchased. I emailed over a query and got it replied back to in pretty much under an hour. Goods came as described very good service!!

AVOID, AVOID , AVOID, WORST COMPANY EVER.

I ordered an ISO lead for a Sony head unit, paid extra for 24/48 hour postage as I needed to fit the unit asap. The lead didn't arrive until 5 working days later, 7 days after ordering, too late. I then contacted them to arrange a return of the item for refund, I also complained about the slow postage. I returned the item via Royal Mail, funnily enough they received it the next day!!!! They have had it for over 8 days and no refund. I contacted them and the response was it was a 'special order item' and a refund was not possible. Their own terms and conditions list 'SPECIAL ORDER' as: 'Any item that is specific to a vehicle is also classed as a “special order.” The cable is NOT specific to a Vehicle it is for a head unit that can be fitted into any vehicle. So they contradict their own T&C. They accused me of threatening them, etc etc. When I asked for a refund for the item. They admit they have the item but they will dispose of it as its my property. AWFUL CUSTOMER SERVICE. I have now had to complete a Section 75 claim to my bank to obtain a refund. AVOID AVOID AVOID . NOW they lie on reply, the order was made on 17 June the item delivered on 23 June. Liars AVOID AVOID AVOID Trading Standards Complaint made. FINALLY RECEIVED REFUND FROM MY BANK. SO LESSON LEARNED, DON'T DEAL WITH THESE SCAMMERS.

Good price for a car amplifier compared to other sites. Order process was quite easy. Received item the following week!
I also emailed them about another product. Timely reply from them as well.
Not a problem with Audio Visual World!

What a terrible company!! Ordered a item in January, had a email to say item is out of stock. I requested a refund which they said no problem. Few weeks went by and still no money returned, emailed and was told refund was sent and said I needed to take it up with my bank. Contacted my bank and obviously nothing they could do other than confirm no refund in account. Contacted their world pay account and told as I was not their customer then audio visual world would have to contact them and they would happily look into it. They refused to do that and just kept saying refund had been sent. Had to open a case with my banks fraud team and get returned funds with sending evidence. 4 months later and finally got the money back thanks to my bank, these people are criminal. Avoid Avoid Avoid!!!

Avoid at all costs! Paid for a Kenwood head unit... the money was withdrawn from my bank account the very next day THEN I had an email from AVW saying that this particular unit had not been in stock for 2 years. If that’s the case then surely big-time false advertising? I was offered two alternative brand units but refused saying I want my money back. Eventually I had an email saying my money was refunded via Worldpay but almost two weeks on the money is not on my account. I now have to wait 15 days in order for my bank to now try and get the money back for me, meaning just over a month has now elapsed! In the meantime this terrible company have informed they’ve now deleted my order details due to data protection and are now ignoring further mails from me. I will also report to trading standards as this is absolutely disgusting customer care as well as downright theft!!!

Was interested in purchasing additional audio equipment for my car. Had asked Audio Visual World If they could fit the item.

They explained they were unable to help, which naturally, led to the follow up question by me if they could recommend somewhere I could get the item fitted.

They flat out refused to help me unless I purchased the item first. I tried to explain that as a consumer - it made sense that I try and find someone that can fit the item first and then purchase it. This was met with ignorant and rude emails from Jodie King who clearly doesn’t value customer service.

It’s a shame really - they’ve just lost out on a sale, as I was more than happy to buy the item from them and go with their recommended fitter once I made contact with them.

Would not recommend - haven’t ever come across a car audio supplier with this much arrogance and who don’t value helping their customers.

Great speakers at a very good price. Very fast shipping. Will definitely buy from these guys again.

Ordered the standard orion sub and was sent the SPL version. I contacted them about it as it is the wrong product and more expensive- trying to do the right thing. They replied advising they had contacted Orion and were told they only make 1 type. Ordered another 1 few weeks later and they sent me the standard one which is what they are advertising and what should have been sent the first time.

Got in an email battle with me and my husband that there is only 1 type of sub until i sent them a link showing the SPL version and pictures of the 2 subs they sent. No customer service manner in the emails either, very unprofessional.

Paid 10 for express delivery on both occasions. They now flat out refuse to collect the wrong one they first sent. Their excuse is past the 14 days despite being made aware and it not being used! Poibt is I'm installing both. Currently starting a case with trading standards and ombudsman. I have a rock solid case as advised by Citizines advice.

Will also be contacting Orion as they are supplying these products and claiming the information given from Orion themselves.

Run as far as you can from this lot. You're better off paying more and getring it from somewhere reliable.

Ordered Friday night not expecting the company to work weekends I thought my parcel wouldnt arrive till at least Thursday. It was posted Monday and I received Tuesday. So happy with my focal speakers they have turned my 4/10 oem system into 9/10. Thanks audiovisualworld
-CHRIS TOYOTA GT86

I ordered a stereo fitting kit with free delivery within 28 days. After 28 days still no fitting kit. On follow up I was told I would have to pay a further £20 as the price had gone up after I had bought it!!! Shocking!! I have requested a full refund, and am tempted to report to Trading Standards depending on how quickly that is processed. What a waste of time and effort, and I will need to purchase elsewhere. I have now read a number of AVW responses below and no I wasn’t offered an upgrade!! :-)

Good website, quick delivery and even upgraded product to new version at no price change. Very impressive and definately use them again

I contacted Audiovisualworld via email to enquire about a Thinkware ivolt Hardwire battery as they don’t have a telephone number listed on their site. I already knew the price of the item at £179.99 BUT wanted to know that they have the item in stock. I recieved a email confirming that they did have the battery in stock, Normally £199.99, our price £179.99. I hour later, I received another email stating that the price of this product will be revised to £199.99 as we only have the last one left. Can’t understand why the company wants to increase the price by £20 within the hr. I will not be placing my order with them and will take my business elsewhere. Think they take advantage of you as your unable to speak to them direct. Would not recommend them to anyone.

Ordered a brand new speaker for £450 on Audio Visual World website.
Payment was taken from my card and I received a confirmation email of my order and payment.
Four hours later received email advising that the price had to be increased by £100 and that I had to 'upgrade' my order.
Contacted my credit card provider to obtain a refund (which takes a week).
Other people are reporting the same issue of price being increased once payment has been made. Reported to trading standards.

Had a very bad experience with them and would not recommend. I order a set of speakers and paid for them as they were available on their website. Next day I receive a mail informing me that they did not have it in stock and have been asked to pay an extra £39 for the next best thing with no apologies or trace of a possible refund. After asking and explaining that I do not want anything else and requested a full refund they offered a discount for something I did not want instead of a confirmation of the refund!
Check their stock before ordering something!!!

Had an issue with the wrong item turning up, however, customer service was excellent and replied within the hour saying they will dispatch the correct item the following day. Great service :)

Ordered a pair of Mission LX1 Speakers in cherry wood. After ordering, I checked the reviews here, and was a little worried, but they arrived very quickly. Ordered on Friday, received the following Monday. No issues whatsoever.