Aura Retrofit Avis 

886
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From start to finish communication from the office was brilliant. I had a lovely team who were friendly polite and considerate at all times. Joshua H the gas engineer took so much pride in his work t... Voir plus

Noté 5 sur 5 étoiles

From initial contact to installation day of solar panels absolutely no issues at all. Straightforward process with help and advice along the way. On the day of the installation the electrician... Voir plus

Noté 1 sur 5 étoiles

Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic work from start to finish fitting my solar panels, battery and insulation. The team were polite, professional, punctual and reliable throughout. Everything was completed to a very... Voir plus

À propos de l'entreprise

  1. Fournisseur de chauffage
  2. aussi dans
  3. Entrepreneur en énergie solaire
  4. Fournisseur d'équipements d'énergie solaire
  5. Fournisseur d'équipements de chauffage
  6. Plombier
  7. Service d'installation du gaz

Écrit par l'entreprise

Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

886 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 12 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,2

Tous les avis

(886)

24 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

First Class Service

Excellent service from start to finish, the two installers, one was Greg Morris unsure of the other were very accommodating and helpful, system working perfectly and all rubbish removed.
Thank you.

6 novembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the excellent review Lisa! I will be sure to pass across your feedback to Greg.

Noté 5 sur 5 étoiles

After a couple of problems with our 11…

After a couple of problems with our 11 year old Boiler, new expansion vessel and pressure relief valve needed.
Boiler repaired and working as it should be, no more hassle with having to top up the pressure on our central heating only for our central heating to dump the system pressure, quite frustrating.
All sorted by Damian and working absolutely fine, thank you

12 novembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time share some great feedback about your experience with us!

Noté 5 sur 5 étoiles

Damian carried out the service and…

Damian carried out the service and repair of our cold feed pipework, great job carried out in a timely and efficient manner 👍😊

12 novembre 2024
Avis spontané
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Réponse de Aura Retrofit

I will sure to pass across your kind thoughts to Damian! Thank you for the great feedback.

Noté 5 sur 5 étoiles

Damian came to fix an issue with our…

Damian came to fix an issue with our boiler today, he has been previously and he is professional and polite at all times.

12 novembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the excellent review! Damian will be so please he could help.

Noté 5 sur 5 étoiles

Professional boiler fitting service…

Professional boiler fitting service from Louis today
Quick clean and friendly
I would recommend to anyone

5 novembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us such positive feedback, Louis will be happy to hear you had a great experience.

Noté 2 sur 5 étoiles

Poor experiences.

I've had poor experiences with this company. Repeatedly changing appointments, and sending a plumber who seemed incompetent, making a number of careless mistakes that I ended up having to put right.

12 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

I am sorry to hear you have had an unsatisfactory experience. If you could please contact us directly, we would be happy to look into this for you.

Noté 5 sur 5 étoiles

Alan was on time and did a great job…

Alan was on time and did a great job servicing out Air Heat Source pump. The price is good and all communications very clear and helpful. Signing up to their care plan as it looks brilliant.

31 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the great feedback Beverley, Alan will be pleased to hear you had a great experience.

Noté 5 sur 5 étoiles

Outstanding, reliable, skilled, efficient, excellent Comms - They Care!

Louis from Aura Heating came to install a new boiler. I can’t rate him high enough, he was friendly, professional, respectful, efficient, knowledgeable, clearly experienced, worked quickly, and reliable. He explained everything clearly, and I found the communication from Louis and Aura Heating was First Class. I had text messages to say when they were coming, and I could track them, and on both days Louis was on time, if not a few minutes early, but he waited respectfully outside in his van so he wasn’t too early. The boiler couldn’t quite be finished on the first day, but Louis reassured me that it would be sorted very quickly, and sure enough Louis returned with Greg at 8am on the dot the next morning to finish the job, so me and my children weren’t left without heating and hot water. I can honestly say that Louis and Greg were both exceptional and skilled; they both knew exactly what they were doing, and worked with precision, care, respect, efficiency and experience. The job was so neat, and I am thrilled. They really cared about the job they were doing, and they cared that we had a working boiler. Louis tidied up after himself, and the rubbish was left neatly outside my house, and Louis said that this would be collected in a couple of days, and sure enough, it was. Me and my two young children had not had heating or hot water for 11 months. To have a new boiler now installed so wonderfully is incredible. I can’t really put into words how grateful I am to Louis, Greg and Aura Heating. Thank you, thank you, thank you.

22 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us such wonderful feedback. Louis and Greg are an asset to the team and will be thrilled to hear you had a great experience with them. Should you need anything else, we would be glad to help!

Noté 5 sur 5 étoiles

This company has helped me out on…

This company has helped me out on numerous occasions and today was no exception. A job out of area from a loyal customer that moved came up, we simply couldn’t get there. Has no hesitations asking Aura to help as I know how good they are and they didn’t disappoint!!! I messaged late last night with my S.O.S and they’re out the same day to sort it!!! If you’re in PO, GU and need anything Heating or Plumbing related. Look no further

17 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the Great review Tom! We are so glad we could help.

Noté 5 sur 5 étoiles

Speedy, efficient service by Damian

Service conducted well and speedily. Damian was friendly and knowledgeable, fixed a jammed valve, released a stiff bleeding point and also had a remedy to control limescale buildup in the system. I highly recommend Aura Heating.

16 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

I will be sure to share your great review with Damien! Thank you Marcia.

Noté 5 sur 5 étoiles

Efficient boiler service

Damian was on time, friendly and polite. Carried out our boiler service efficiently, explaining what he was doing. Good to know all is safe and operating well for the winter. Great job.

16 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the wonderful feedback Jean!

Noté 5 sur 5 étoiles

Boiler service

Damian the Engineer came to do our boiler service today. Very professional and friendly service. Thank you very much

2 octobre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to share how we did!

Noté 5 sur 5 étoiles

Annual Boiler Service

Damien provided a professional boiler service on his visit today. He was polite, friendly, respectful of my property and explained the results of the testing. I also appreciated the text to say he was on his way.

24 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us a great review, Damien will be pleased to hear he could help

Noté 5 sur 5 étoiles

Great service from the Engineer

Easy to contact customer service to request appointment changes, or for any queries. The service Engineer (Stuart) was polite, professional and did an excellent job. He talked me through summary of what he did during the visit. He also left the electrical cupboard, where the boiler is, very clean.

9 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to share your experience, Stuart will be pleased to hear he could help

Noté 5 sur 5 étoiles

Mannie was time

Mannie was on time , polite and efficient .

13 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the great review Alwyn!

Noté 5 sur 5 étoiles

Mannie was such a warm friendly person

Mannie was such a warm friendly person. He was very helpful when I asked him questions, and he was very informative

12 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the great review, I will be sure to pass on your kind words to Mannie.

Noté 5 sur 5 étoiles

Damian was brilliant as usual

Damian was brilliant as usual, fast and efficient, fixed a small issue and only had 1 cup of coffee!!

12 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

We are glad to hear you had a great experience with Damian, please let us know if you need anything else!

Noté 4 sur 5 étoiles

Boiler serviced under annual…

Boiler serviced under annual maintenance contract. No issues found. Alan also replaced a leaking radiator valve with no water spillage.

11 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

We are glad to hear Alan resolved the issue, if you need anything further, please let us know.

Noté 5 sur 5 étoiles

Great service

Alan was prompt, polite, courteous and provided an efficient service. Exactly what you want from a boiler service👍😎

6 septembre 2024
Avis spontané
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Réponse de Aura Retrofit

We are so glad to hear you had a great experience!

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