From start to finish communication from the office was brilliant. I had a lovely team who were friendly polite and considerate at all times. Joshua H the gas engineer took so much pride in his work t... Voir plus
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From initial contact to installation day of solar panels absolutely no issues at all. Straightforward process with help and advice along the way. On the day of the installation the electrician... Voir plus
Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Voir plus
Absolutely fantastic work from start to finish fitting my solar panels, battery and insulation. The team were polite, professional, punctual and reliable throughout. Everything was completed to a very... Voir plus
À propos de l'entreprise
- Fournisseur de chauffage
- aussi dans
- Entrepreneur en énergie solaire
- Fournisseur d'équipements d'énergie solaire
- Fournisseur d'équipements de chauffage
- Plombier
- Service d'installation du gaz
Écrit par l'entreprise
Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.
Coordonnées de contact
Bridgwater House, Unit 2 Haywards Business Centre, New Lane,, PO9 2NL, Havant, Royaume-Uni
- 02392 252 171
- hello@auraretrofit.co.uk
- auraheating.co.uk
4,2
Bien
886 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A good service
Alan arrived promptly having sent an ETA and was efficient and thorough.
I’m very happy with the service given and am pleased I chose Aura to fit my boiler, taking advantage of the aftercare.
11 septembre 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to leave us such positive feedback!
5stars for the engineer minus 2 for follow up
Damian was (again) very efficient and helpful at servicing the boiler and communicated all he was doing, offering to follow up again with outstanding tasks he had reported at the last service which still haven't been addressed since the boiler was installed 3 years ago. 5 stars for Damian minus two for the rest of the service unfortunately.
4 septembre 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to share your feedback. I will be investigating this matter for you and reaching out directly to resolve any further works.
I can't praise them enough
We have been with Aura Gas for 20 years and have recommended it to many of our friends. We have a maintenance agreement which has been well worth it.
Whenever we had problems (and we had many that turned out not to be the boiler) they came promptly. Eventually replacing the gas supply pipes. The engineers message to say when they are on their way and are polite and friendly, especially Damien who came today to service our boiler, and I have got to know over the years.
4 septembre 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to share your great experience. Damian will be pleased to hear he could help! If you need anything further please do let us know.
Great company had my boiler installed 9…
Great company had my boiler installed 9 years ago and have had regular yearly services the latest being carried out by Alan today - can’t fault the customer service and Alan was polite professional and a pleasure to deal with
3 septembre 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for the positive feedback! I will be sure to pass on your kind words to Alan.
Alan was really punctual
Alan was really punctual, answered all my queries and serviced the boiler in a jiffy! Really happy with the service from Aura Heating.
22 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to leave us some great feedback!
Highly Recommend Company
Our Combi-Boiler was installed by Aura in 2019 and we have used their yearly service contract since then. No issues at all with any of the engineers who have serviced the boiler since installation; all have arrived on time and have been very proficient, clean and professional in their work. Today Damian arrived to service the boiler and add more Inhibitant. He was very friendly, polite and happily answered any questions I had about the Inhibitor. I always recommend Aura Heating to anyone I know and will continue to use them in future. 🤗
21 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to share your experience. I will be sure to pass on your kind feedback to Damian
Efficient and friendly service for my…
Efficient and friendly service for my annual boiler servicing, Thank you Damian
21 août 2024
Avis spontané
Réponse de Aura Retrofit
Damian will be thrilled to hear you had a great experience. Thank you!
Excellent service
Prompt arrival, Alan was informative when asked questions. Easy to book regular service. Thank you - would recommend
21 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for sharing your positive experience. Alan will be glad to hear he could help!
Boiler service today with Damian
Boiler service today with Damian, always pleased with his professionalism.
15 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you, Mark; we are glad your boiler service went well! We will pass your positive feedback on to Damian.
Aways helpful nothing is to much…
Aways helpful nothing is to much trouble I would recommend Aura Heating
15 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you so much, Nigel! It’s always a pleasure helping out, and knowing that nothing was too much trouble means the world to us. We’re thrilled to hear you’d recommend Aura Heating.
Perfect boiler service
Just had my boiler serviced my engineer was Mannie a very thorough and competent engineer good service made the appointment for Monday but was informed they couldn't do the job that day due to sickness rescheduled for next day no problem with that Mannie very polite and skilful
13 août 2024
Avis spontané
Réponse de Aura Retrofit
Thanks so much, Michael! So happy to hear you had a great experience with Mannie. We're thrilled he could impress you with his skills and politeness. Apologies again for the rescheduling, but glad it was a smooth fix. Your kind words mean a lot to all of us at Aura Heating!
An efficient and professional annual…
An efficient and professional annual service from Alan.
7 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you so much, James! Thrilled to hear that Alan provided an efficient and professional service for you. We're all about making sure our Aura Heating family feels taken care of. Looking forward to seeing you next time!
Just had our annual service on our…
Just had our annual service on our boiler and gas fire. Had a message to say that Alan was on his way.
Punctual and very pleasant chap - both appliances serviced and areas left in clean and tidy fashion.
Well done Alan - hope to see you next year
Thanks
9 août 2024
Avis spontané
Réponse de Aura Retrofit
Malcolm, thank you so much for your kind words! We're thrilled to hear that Alan provided you with an efficient and professional service. At Aura Heating, we always strive to make our customers feel taken care of. Looking forward to your next visit!
Annual boiler service today was…
Annual boiler service today was completed with great efficiency by a very pleasant and polite engineer Damian everything was all good thank you
8 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you, D Benham! Absolutely thrilled to hear about your positive experience with Damian! We’re glad he made the annual boiler service smooth and pleasant for you. Thanks for choosing Aura Heating and sharing your kind words!
Efficient boiler service
Damian arrived on time, was friendly and serviced the boiler. Everything appears to be working as it should.
8 août 2024
Avis spontané
Réponse de Aura Retrofit
Ann, thank you for your kind words! So glad to hear Damian's visit went smoothly and that your boiler is working perfectly. We're always here with a smile and ready to help. Have a cozy day with Aura Heating!
Alan was extremely professional
Alan was extremely professional, on time and very polite. Very conscientious and aware of the surroundings, very considerate and very tidy. Would thoroughly recommend Aura Gas and their staff to
5 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to share your experience with Alan. I will be sure to pass across your great feedback to him.
New Boiler
New water tank supplied and fitted by aura, very happy with finished result, Gary worked hard and cleaned and hoovered everything when he finished removed all rubbish.Highly recommended thankyou
1 août 2024
Avis spontané
Réponse de Aura Retrofit
We are so glad we could help! It is great to hear your are enjoying your new system. I will be sure to pass on your kind thoughts to Gary.
Réponse de Aura Retrofit
Thank you for the great review!
A very professional service from Aura gas
The engineer arrived as agreed and immediately set to complete the boiler annual service. He was efficient, friendly and fully explained what he had completed including cleaning the heating system filter. We have had excellent service from Aura gas for a number of years.
31 juillet 2024
Avis spontané
Réponse de Aura Retrofit
We are so glad to hear you had a great experience. Thank you for taking the time to share your feedback!
Alan
Fantastic service from Ellie on the phone and wonderful engineer Alan who fixed the problem and tidy workman
2 août 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to share your experience with us. I will be sure to pass across your kind words to Ellie and Alan.
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