From start to finish communication from the office was brilliant. I had a lovely team who were friendly polite and considerate at all times. Joshua H the gas engineer took so much pride in his work t... Voir plus
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Lisez les avis des autres
From initial contact to installation day of solar panels absolutely no issues at all. Straightforward process with help and advice along the way. On the day of the installation the electrician... Voir plus
Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Voir plus
Absolutely fantastic work from start to finish fitting my solar panels, battery and insulation. The team were polite, professional, punctual and reliable throughout. Everything was completed to a very... Voir plus
À propos de l'entreprise
- Fournisseur de chauffage
- aussi dans
- Entrepreneur en énergie solaire
- Fournisseur d'équipements d'énergie solaire
- Fournisseur d'équipements de chauffage
- Plombier
- Service d'installation du gaz
Écrit par l'entreprise
Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.
Coordonnées de contact
Bridgwater House, Unit 2 Haywards Business Centre, New Lane,, PO9 2NL, Havant, Royaume-Uni
- 02392 252 171
- hello@auraretrofit.co.uk
- auraheating.co.uk
4,2
Bien
886 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really poor experience
We were awarded a grant for a system tune up, new thermostat & 5 new TRV’s. TRV’s appear to be of poor quality, 2 have already broken. Engineer managed to leave us with no central heating, and 2 leaking radiators. Had to call out local companies to rectify the errors, at a cost of over £400. Leaks were discovered separately, a week apart, the 2nd one over a weekend.Will also have to replace TRV’s, as 2 are broken, and I have no confidence in the other 3.
26 juin 2024
Avis spontané
Réponse de Aura Retrofit
Good evening, I am sorry that you feel the System Tune Up was not carried out as you would expect. The equipment used is specified and we have never been advised of any failures to date. Equally if a part is faulty then we would of course replace this under the product warranty at no cost to yourself. In these circumstances you claimed there was an issue on a weekend and decided to contact your own emergency plumber to resolve the matter out of hours. Aura would naturally be able to resolve any issue, if we had caused this but we would not cover the costs you claim you were charged by the out of hours plumber. I am sorry you feel this is not acceptable. Obviously the work we have done will still have a warranty and we can manage any issues that you have in the future if you report them to us.
Repair and annual service
During an annual check the technician spotted a leak which needed a part replacing. This was easily organised as a revisit today has fixed the leak. Everyone from Aura has been polite friendly and efficient. Very satisfied
30 juillet 2024
Avis spontané
Réponse de Aura Retrofit
We are so happy we could help! Thank you for taking the time to share your experience.
Annual Boiler Service
Just had my annual boiler service. This year it was carried out by Mannie. Lovely man and very thorough and professional.
Thank you Auragas for the text to say Mannie was on route and for giving the vehicle details.
30 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to leave us such a positive review! Mannie will be so glad you had a great experience.
Great service and communication…
Great service and communication continues from this reliable company,Highly recommended .
29 juillet 2024
Avis spontané
Réponse de Aura Retrofit
We are so glad to hear you have had a great experience! Thank you for taking the time to share your thoughts.
Boiler Service
Good communication and the engineer (Mannie) was prompt and polite.
26 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for the great feedback!
Annual boiler service
Annual boiler service carried out by Engineer Alan, who was very friendly and arrived on time. No problems at all with the service - always an efficient service with Aura.
25 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to let us know your thoughts. Alan is an asset to the team and will be so glad to hear you had a positive experience with him.
Réponse de Aura Retrofit
Thank you for the great review Lynne!
Good communication and efficient service
Boiler installed by Aura in 2019 and they have complete annual service since then. Very reliable and well organised. Good communication and always helpful. Service today carried about by Alan - very efficient and cheerful. Thank you Aura and Alan
25 juillet 2024
Avis spontané
Réponse de Aura Retrofit
We are so glad to hear you have had a great experience. I will be sure to pass on your kind words to Alan.
Annual service
Our annual service was carried out by Mannie, a very pleasant young man. He cleaned out the boiler and checked for any issues, all was good as usual and completed in an efficient and professional manner. Tha nook k you.
23 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank for taking the time leave such great feedback! Mannie will be happy to hear you had a great experience.
Damien was polite and respectful at all…
Damien was polite and respectful at all times. He even asked where the dog was because he had to go out to his van. I appreciated the message to say he was on his way.
24 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Damian is a credit to the team, I'm so glad to hear you had a great experience with him!
Réponse de Aura Retrofit
Thank you for taking the time to share your feedback! I will be sure to pass it across to Mannie.
Had a routine boiler service.
Had a routine boiler service by engineer Damian. The whole visit was perfect. He arrived within the booked time and started to work immediately. He appeared to work efficiently and swiftly. He was very friendly and polite through the whole time and left no mess to clear up. I will continue to use Aura for all work of this type.
Bryan Worwood.
17 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you, Mr Bryan Worwood, for your lovely review. We are glad to hear your annual boiler service went well. I will pass your feedback on to our engineer, Damian.
Annual Boiler service
Alan from Aura came and serviced my boiler was polite efficient and was on time.
Good communication from the start of making appointment,including opportunity to track his progress to my house.
A professional experience at a good price.
19 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you, David. We are glad to hear your annual boiler service went well. I will pass your positive feedback on to Alan.
Louis was lovely!
Louis was lovely and very helpful. Thank you for the service x
18 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you, Jodie. We sincerely appreciate you taking the time to share your experience with us!
Very happy with the service provided
Very happy with the service provided. The engineer was very polite , helpful & efficient. Would highly recommend this company.
19 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you, Teresa; I’m happy to hear our heating engineers provided you with an excellent service. I will pass on your feedback!
Alan Sutherland arrived on time
Alan Sutherland arrived on time. Did a great service including checking that the outside flu was still in the correct position. Service took 45 minutes. Great job, thank you Alan.
18 juillet 2024
Avis spontané
Réponse de Aura Retrofit
We are so glad to hear you had a wonderful experience with Alan. Thank you for the review :)
Annual boiler service
Annual boiler service, Alan the Aura engineer was punctual, professional and simply a nice guy. Would definitely recommend.
17 juillet 2024
Avis spontané
Réponse de Aura Retrofit
I will be sure to pass on your great feedback to Alan, Thank you!
More than a Satisfied Customer …
When we had a new boiler fitted a few years ago by Aura Heating we also set up a service contract with them, this covered the boiler for breakdowns and the cost of the yearly service.
As usual we received a call a couple of weeks before the service was due to arrange a suitable date.
Aura’s engineer arrived at the agreed time and after asking us about any issues we had, set about the service checks. Once completed the engineer left leaving the area clean and tidy.
With our experiences dealing with Aura Heating we are more than happy to recommend them to anyone.
29 mai 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for taking the time to leave us such amazing feedback, Chris. We are so glad to hear you have had a great experience with us!
Yearly Service for boiler the engineer…
Yearly Service for boiler the engineer Damian was friendly, polite, on time, Excellent service from a lovely man
17 juillet 2024
Avis spontané
Réponse de Aura Retrofit
Thank you for the wonderful feedback, Damian will be so pleased!
Excellent and professional service as
Excellent and professional service as
usual . Very reliable and always on time
28 juin 2024
Avis spontané
Réponse de Aura Retrofit
We are so glad to hear you've had a great experience!
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