Aura Retrofit Avis 

A very friendly company to deal with. Excellent service. Good customer care.
No problems whatsoever with this company.

Thank you for putting it all right.

Very professional throughout. Gary the installer was great and nothing was to much trouble. Clean and tidy from start to finish.

A very efficient and friendly service from start to finish. Thank you. Any obstacles with the installation were rectified without issue. Highly recommended....

Friendly service efficient gas fitter. Very happy now I've got heating again

Firstly I would like to thank Aura Heating for putting me forward for solar panels. I asked if someone could come to speak to me about the panels as I had heard lots of different things about solar panels. The man came and was really helpful, and once I had agreed to have the panels everything was done and dusted in just over a week. The people that installed everything were so polite, friendly and were really tidy workers, they worked really hard all day. I am truly pleased with the result

Nothing was too much trouble & I found everyone professional & yet very friendly. If I had any questions, they would be answered clearly, precisely & in a friendly manner.
First class. I'm not very sure what date my Boiler was installed.

A Heartfelt Thank You for Outstanding Service

I wanted to extend my deepest gratitude for the exceptional service provided by your team in fitting our new boiler. From start to finish, the process was hassle-free and efficient, making what could have been a stressful experience remarkably smooth.

Your team's professionalism, expertise, and attention to detail were evident throughout the installation process. Not only did you deliver on time, but the quality of workmanship surpassed our expectations.

Having a reliable boiler is essential, especially during the colder months, and thanks to your efforts, we now have peace of mind knowing that our heating system is in top-notch condition.

Thank you once again for your outstanding service. We will certainly be recommending your company to family and friends in need of similar services.

Professional, punctual and polite. Thankyou for the work fitting my new boiler.

Really happy with the work carried out installing a fab new boiler. New thermostats fitted to the radiators and even the leak on my kitchen tap (which I’ve had for 8 years!) has stopped now! Really nice people to deal with too. Thank you!

The team had an engineer visit within 24 hrs of my contacting them.
The engineer was friendly, professional and thorough. He explained everything he was doing.
I am very impressed with the service I received.

Great at first but the installation of our air source heat pump left some pretty significant damage to our flooring and the head office wasn't very good at responding to emails, fortunately the installer was on it and once he caught wind he made sure it was sorted, they sent out someone to repair the flooring after a couple of weeks and it's barely noticeable now.

I was very pleased with aura heating. Gary the boiler fitter who arrived was very professional and always willing to help in anything we wanted to know. He explained thoroughly so we understood. After his work he left everything spotless. So would I recommend aura heating “definitely” I would.
Thank you aura heating and thank you Gary.

Quick and simple no drama boiler replacement. My 15 year old boiler needed replacement and Aura delivered parts on Friday, replaced the boiler on Saturday. Also replaced the original controller a few days later. Comms were excellent at every stage. Thanks for a great service. Greg

What can I say but I have experienced a service par excellence, which is a rare find post COVID. From start to finish these guys ticked the boxes. Communication was bang on point throughout, and although a unforseen problem occured during the install, the engineer/ tech was quick to call HQ and remedy it without fuss. Get these guys in if you want a trouble free experience.

to be honest not worth a star absolutely shocking service no communication what so ever you have been warned do not bother with this pathetic company

Aura is without doubt a top notch company that you can trust with your heating needs. The co-ordination of the staff is second to none keeping you informed at every stage even down to the minute the engineer will arive at your property. My only doubt was if I had to register the new boiler for warranty or if it was automatically done by Aura as the supplier of the boiler. If that had been clear the it would easily been 5 stars.

The guys that came to do the installation were brilliant ( Marc and Tom ) kept the place clean and were informative of what was happening, would thoroughly recommend

What went wrong this time?

Due to damage done to our roof, which caused a serious leak into our sons bedroom, on New Years day, I have been trying to get hold of info required to the home insurance, to no avail from aura. Aura are the ones who sub Contracted the works out to the solar company. It feels like they are trying to cover their backsides as there seems to be no record of any confirmation of installation for these solar pannels. I have spoken to several different people on different days, again with no contact after them saying ill call you back then or then. I thought speaking to a senior manager would have held more weight to the situation. Surely the general manager knows what he's doing right. Obviously not. I was told by him that a message had been left with the solar company and was waiting for a response, and he would call me back either later that day or tomorrow. I have since called asking to speak to this person, again being told an email has been sent reminding him, I called back the following day and was told he was currently in a call and again a message was sent to him for a call back, as of yet I have heard squat. Your customer service is shocking, if you say you're going to calm back actually call back, this whole issue has been going on for over a month now, we all need our own space, but haven't got that luxury due to not being able to get anything resolved.

I was fully informed when work to replace 32 year old boiler was going to happen. Greg Morris was the engineer and it was a pleasure to have him around the place. He worked non stop to get it all done no mess anywhere to clear up. So grateful, I have a lovely warm house now.