Australian Unity Health Insurance Avis 

The help and understanding of the customer service staff I spoke to was outstanding. I made several calls about my issue, and both staff I spoke to were equally helpful. Both understood exactly what required and provided the advice and the documentation I urgently needed. I was particularly impressed as I needed the documentation for my new health fund. Without their help I would not get coverage for hospital treatment I’m having literally tomorrow from my new fund. I am very grateful for the help I received from the Australian Unitiy customer support staff today, and happy to give them a glowing review.

Great experience with polite caring staff who know what they are doing . Efficient and trusted

Staff member had good communication skills and showed empathy with my problem. Had rung previously about the same issue, was satisfied with the outcome on this occasion.

Australian Unity is a good health fund for us. The rebates are comparable with where we were before. The staff are prompt, professional, welcoming, well informed, willing to assist, answer questions, and resolve issues where possible.

Every time I have contacted Australian Unity they have been so friendly and helpful with my query and have my best needs at interest. They always offer me the best deals without me having to ask and are so friendly along the way. I am extremely satisfied with Australian Unity and would highly recommend their services to others purely because of their professionalism and ability to help in such an easy and quick manner. Thank you to all the beautiful staff who have always solved my issues so quickly.

We were treated professionally by staff. We are older, and see no reason to change. We are members from many years back. Pleased when we were respected. Many thanks from Geoff

Australian Unity Experience

As a member of A U health insurance for over 30+ years my wife Helen & I have enjoyed courteous,
Capable, helpful service from all the various
Departments of AU . These have ranged from our point of payment for
Membership to AU’s covering & paying
my & my wife & families costs to the various healthcare professionals & agencies .
The systems are quite complicated & to do it alone would be a nightmare .

Thank you AUSTRALIAN UNITY .

Very satisfied

Thank you 😊

​Following recent surgery, I have received exceptional support from Unity. Their representative managed to humanise the administrative process by perfectly balancing procedural diligence with genuine professional empathy.
​Their ability to recall the nuances of our previous interactions—details that likely weren't even on the official record—ensured I felt fully supported during a difficult time. This combination of expertise, reassurance, and clear communication reflects the highest standards of service and is the primary reason I would recommend Unity to others.

I initially submitted my claims in July last year, including invoices with all the correct information -my details, provider details, item numbers, service dates, and proof that I had already paid the full amount upfront. A few weeks later, I received an email asking for details I had already provided. Due to time constraints, I wasn’t able to follow it up immediately.

In February this year, I resubmitted the claims. After a lot of back and forth, the claims were finally approved. However, despite the approval, I never received any benefit payment at all. Only later did I discover that the payment had been made directly to the providers instead of reimbursing me, even though I had already paid the full amount upfront. As a result, I am still out of pocket and have not received a single dollar from my approved claim.

When I asked them to resolve the issue, especially if they wanted to retain me as a customer, there was very little effort to assist. Instead, I was told to contact the providers myself to arrange refunds, leading to even more unnecessary back and forth.

I am extremely disappointed with this experience. My claim was approved, yet I never received the payment I was entitled to, and resolving the issue has been unnecessarily difficult and frustrating.

Australian Unity pricing is competitive for same cover as most health cover providers. It is also relatively easy to contact them and when you do you are connected to someone that is usually very easy to understand and, in my experience, extremely pleasant to deal with.

I have been with Australian Unity for over 10 years & found them to be the best in my concerns in my health cover & they have never let me down on any claims & award me with extras without costing me extra & reward you for your referring new customers in a big way & I was so surprised I thanked them in FB they are Genuine in wanting to help you with your health not like some I’ve been with in my past .i won’t be changing even with the rate rise but I’m sure it’s founded as others will raise higher & without care .Australian Unity cares

Jenny was very helpful and resolved my issue.

Contacted Australian Unity today. Did not have to wait long as Australian Unity offer a convenient call back. Spoke with Duncan, their specialised advice officer. He was personable, informative with concise information and invited me to call back once I have all the information required for my medical condition. This is so I could be given further accurate information on my health cover. Also surprised pleasantly that Australian Unity invites members to pay in advance to avoid the upcoming fee increase. My wife and I are happy with the Australian Unity Hospital cover.

I had a misunderstanding of the new premium offerings how it would affect my accumulated free weeks, and talked to a very patient and kind gentleman who patiently explained for a hour to convince me (due to my stupidity) how I could benefit from this year’s premium. This is how Australian Unity is trying to serve the members to make sure that we are happy dealing with them. I am very satisfied with the outcome!

Service on phone was very good a helpful and understanding young lady. She was able to assist me very quickly and understood my concern. The only thing that is slow was the time to get onto a service person.

We were told on several occasions that roster staff would ring us back about support workers not arriving for services. We never receive any callbacks

I never have a problem with australian unity
It’s the best health funds around for clarity and refunds
The Phone service is always very polite and helpful submitting a a claim by Australian Post is always act upon quickly thank you very much

I have just renewed my policy with Australian Unity Fund. I have been with AUF for in excess of 25 years. I find the staff to be friendly, courteous, polite and professional. Plus the cover I receive with my policy’s are certainly worth the cost of membership. I have recently had a lot of surgery and was shocked to see how much I would have had to pay, if I wasn’t covered by AUF. I couldn’t fault Australian Unity and would recommend them to everyone.

Signed up through a compare market, told a price similiar to our current heakth insurer.
Unable to log in/ create an account to see but once i finally managed to, noticed that the premium was same as website listed price and not quoted price by comparers. Names were also listed twice on policy, couldnt set up a direct deposit. Called AU, on hold for 20 mins and finally got through. Was told that the price difference was because our previous insurers apparently sent 4 different transfer certificiated and were all wrong. I was told that they were chased up and should have correct be EOW, heard nothing back and price was still the same a week later. Also told that there was already a direct debit set up from the comparers but it was not linking with the account so i could not set anything up. Still unable to make the direct deposit account and cant even log in anymore, it just sits on a loading screen forever (mobile and web version)