AUTOHOME Assistance Avis 

88
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I was stranded with a mobility scooter, My medication was due, it was starting to get very hot in the sunshine. I called Autohome and very quickly was taken under Their wing. They took ownership... Voir plus

Noté 5 sur 5 étoiles

Call handler was lovely, calm and clear in terms of what she needed to assist me, how long it would take, and I had a follow up call to reassure me pick up on way. I also had a call later to assure h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beth answered my call and was really helpful and understood the situation we were in with our car. She organised for the recovery to meet us the following day. She gave me a call that morning to let m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It took a moment to sort some admin out (my fault still having my old registration on the app). Beth returned my call quickly and the person coming to the breakdown also called but quickly found me in... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance

Écrit par l'entreprise

Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

88 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(88)

85 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

After trouble with my steering wheel…

Having a trouble with my steering wheel l got through to the breakdown office immediately and l spoke to Beth l was told that someone would be with me within the hour; the mechanic turned up less than half and hour was very friendly and made sure l understood the problem before leaving - it was sorted in a short time
Being a lady on my own l was very pleased with the service

23 avril 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. We're glad to hear you were satisfied with the service.

Noté 5 sur 5 étoiles

Excellent service

Excellent service
Breakdown team amazing
Breakdown driver was extremely helpful and nothing was too much trouble.
Credit to the company .
12/10 🌟🌟🌟🌟🌟

17 avril 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. We're glad to hear you were satisfied with the service.

Noté 5 sur 5 étoiles

Excellent service from the team

Excellent service from the operator , speedy recovery time , and decent breakdown chap . Second time I've been recovered in 37 years and this made it smooth and stress free ish! Especially due to fast recovery time .

Gabrielle is the only name I have but both driver and phone operator get a ten out ten for customer service

17 avril 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your review. We're glad to hear the service arrived quickly and took some of the stress away from the situation.

Noté 5 sur 5 étoiles

I have been with auto home since I was…

I have been with auto home since I was 17 they have always been so friendly and quick to respond whenever I have needed them. I broke down today and the driver was out in 15 minutes. I even had someone ring me later to check I had got home okay 👍🏻

10 avril 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. We are pleased to know you were satisfied with the service provided.

Noté 5 sur 5 étoiles

Super service

Super service. Polite, friendly and helpful.

8 avril 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for the feedback, glad to hear you had a pleasant experience.

Noté 5 sur 5 étoiles

Excellent service and knowledgeable…

Excellent service and knowledgeable staff with great customer service

3 avril 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback, it is great to hear the staff were knowledgeable and the service was at a good standard.

Noté 5 sur 5 étoiles

Excellent service,prompt and within the…

Excellent service,prompt and within the hour.polite and extremely helpful repair diagnosed car fixed.

23 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your review. We’re glad the service was prompt, polite, and got you back on the road quickly.

Noté 5 sur 5 étoiles

Brilliant service

The gentleman, Owen, who dealt with our phone call was very courteous, patient, and helpful. He kept us in touch with what was happening.

18 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. We’re pleased to hear Owen was courteous, patient, and kept you well informed throughout. We appreciate you sharing your experience.

Noté 5 sur 5 étoiles

Sabah was amazing during the recovery…

Sabah was amazing during the recovery process. Kept me updated when ETA went from 90 mins to 30 mins! Recovery agent was very helpful and helped to possibly diagnose the issue, so now I can go to the garage knowing how they can help. Top tier service!

15 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. We’re glad Sabah kept you updated and that our recovery agent was able to help. We appreciate you sharing your experience.

Noté 5 sur 5 étoiles

Breakdown service

Milly was very helpful and made me feel relaxed on the phone and the breakdown guy brought my scooter back in good time.

10/10 and would happily recommend.

7 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Many thanks for your feedback. I'm glad the assistance went smoothly and we were able to make it less stressful.

Noté 5 sur 5 étoiles

Long wait but excellent service.

Although the four hour waiting time was excessive, the service offered by Beth was second to none, she kept me fully updated on the actions of the recovery company and followed through for feedback in a timely manner. This made an otherwise long day bearable.

5 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. We’re sorry about the long wait, but it’s great to hear Beth kept you fully updated throughout. We’re glad her support helped make the day a bit easier.

Noté 5 sur 5 étoiles

Drama ? What drama ? Excellent service from Autohome

Off to a Quiz Night at a village pub with two mates. Negotiating dark narrow street..'POP!'..burst tyre. 7pm. Drama! Called Autohome. Call answered with 2 mins by the lovely Megan. Agreed to leave car overnight. Megan called back to confirm recovery vehicle booked for 9am this morning. The guys were by my car when I arrived at 9am. Arrived at Tanvic Tyres in L'boro by 9.30 ( new tyre prebooked). Collecting car at 3pm today. 10/10 to Autohome, recovery guys and Tanvic.
I will be recommending Autohome to any friends looking to renew their breakdown recovery policy. THANK YOU Megan. THANK you Autohome. They do what it says on the tin. No dramas.!

5 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for the fantastic review! We’re so pleased Megan and the recovery team were able to turn a stressful moment into a smooth, drama‑free experience. Your recommendation means a lot to us, and we’re glad everything was sorted quickly for you. We’re always here when you need us.

Noté 5 sur 5 étoiles

Always highly recommend

Always have amazing experience with Autohome. No matter where I’ve been the admin always check in to confirm arrival and departure !
All the breakdown staff have been friendly and helpful !

4 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. Glad you were satisfied with the expierence and all went smoothly.

Noté 5 sur 5 étoiles

Very good friendly service.

Prompt response, good communication from control, friendly repair driver, overall good experience at a trying time.

3 mars 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your feedback. Glad you were satisfied with the experience.

Noté 5 sur 5 étoiles

They are an well informed,truly…

They are an well informed,truly professional team of people, who work exceptionally well together as a team; whilst managing to reassure, comfort and calm a vulnerable, possibly elderly and definately anxious parent…
They get it absolutely right 100% of the time. Constant communication from start of call, right up to and beyond time of delivery back to my door….. I have nothing but grateful thanks and respect
Thank you Motobility

19 février 2026
Avis spontané
Logo de AUTOHOME Assistance

Réponse de AUTOHOME Assistance

Thank you for your thoughtful feedback! We appreciate your kind words and are glad to know that you found the assistance helpful. Your satisfaction is important, and We're always here to support you further if needed.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus