Accounts/purchasing/the warehouse team all made the experience with the company reassure me that contact with the client and their genuine aim to please was high on their agenda. Updates were regularl... Voir plus
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Lisez les avis des autres
We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... Voir plus
L'entreprise a répondu
As always one phone call and I get what I need professional staff knowing what there talking about, a real person thats always happy to help, could not go anywhere else. After sales support will alwa... Voir plus
L'entreprise a répondu
Good informations provided by their sales team prior to purchase. Pump/filter came quick and the quality is great. Highly recommend
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de pompe à eau
- Piscine couverte
- Piscine extérieure
- Fournisseur de pompes
- Magasin de matériel pour piscines
À propos de Automated Environmental Systems
Écrit par l'entreprise
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Coordonnées de contact
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, Royaume-Uni
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great Service
Great Service - Extremely helpful with any queries or technical issues - Will use again due to that personal touch
1 janvier 2026
Avis spontané
Réponse de Automated Environmental Systems
Hi Alexis, many thanks for your great feedback, we're always happy to help, thanks also for your five star review :)
Kind Regards,
The team at AES
Fantastic service all round.
Absolutely fantastic service from these guys, went above and beyond to explain in detail how my Poolex 280 works. Great team. Great product. Thank you very much!
17 décembre 2025
Avis spontané
Réponse de Automated Environmental Systems
Hi Tim, we're always happy to help, many thanks for your great feedback and the five star review :)
Kind Regards,
The team at AES
Réponse de Automated Environmental Systems
Hi Brian, we're always happy to help, many thanks for your five star review :)
Kind Regards,
The team at AES
Presales and aftersales was great
Presales was great, very helpful team. We did have some issues but after a lot of to and fro everything was resolved. Great pieces of kit
14 novembre 2025
Réponse de Automated Environmental Systems
Hi, many thanks for the feedback, glad to hear everything was resolved to your satisfaction, we're always happy to help :)
Kind Regards,
The team at AES
Emergency, Turned up on time.
Emergency call out, Turned up on time, Polite, Gave a quote next day, parts ordered & repairs carried out within 5 days.
18 novembre 2025
Réponse de Automated Environmental Systems
Hi Colin, many thanks for the great feedback and your five star review, we're always happy to help :)
Kind Regards,
The team at AES
Wow what an amazing company
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patience) and everything was set up for a new pump to be installed by Fred in 2 days. He turned up, fitted the pump without any issues and cleaned everything up. A full email report was given with photos, both with old and newly fitted pump. Honestly can’t praise this company enough, they did exactly what they said they would.
10 novembre 2025
Avis spontané
Réponse de Automated Environmental Systems
Hi Rob, many thanks for the great feedback on your recent experience with our service team, we're always happy to help, thanks also for the five star review :)
Kind Regards,
The team at AES
Very easy to order and fast delivery
Very easy to order and fast delivery. Very happy with the performance. Easy to set up and keeps my pool clean.
28 octobre 2025
Réponse de Automated Environmental Systems
Hi Jane, many thanks for your feedback and thanks also for your five star review :)
Kind Regards,
The team at AES
Excellent and efficient service from…
Excellent and efficient service from the Technical team. I called with an issue, and they understood the problem immediately. They resolved it by dispatching a replacement part, which arrived the very next day. Extremely helpful and effective support!
15 septembre 2025
Avis spontané
Réponse de Automated Environmental Systems
Hi Alexander, many thanks for the great feedback and your five star review, we're always happy to help :)
Kind Regards,
The team at AES
What can I say about AES
What can I say about AES. Absolutely fantastic company to deal with. Provided detailed product information regarding Remora Heat Pumps and after purchasing Remora Professional Heat Pump I received superb support to diagnose, advise and resolve an “fault code” issue. The issue was not related to the actual pump but from my set up. My Nexus 320 pump that was sucking air into the heat pump “Inlet” from the OASE pump used to supply the ASHP from the Nexus bio “Outer”chamber. Simon from AES contacted me via “FaceTime” and diagnosed the issue and advised on a solution. Simon was friendly, knowledgable, patient and efficiently provided detailed support. Incredible service. Highly recommended from quality products, delivery and through to support that actually supports the customer from a knowledgable person rather than “A.I”or “Help Pages”. Do not hesitate to use this company. They are a quality,professional team with quality products. Thank you AES
10 octobre 2025
Réponse de Automated Environmental Systems
Hi Mark, many thanks for your fantastic feedback, we understand that the customer journey doesn't just end with the purchase and often it's what happens next that really counts, so we are more than happy to help whenever needed - thank you for the recommendation, it is much appreciated 🙏
Kind Regards,
Simon and the team at AES
Super helpful in finding a replacement…
Super helpful in finding a replacement part for my heat pump
21 octobre 2025
Réponse de Automated Environmental Systems
Hi Alan, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
Extremely helpful advice given over the…
Extremely helpful advice given over the telephone as to what I needed. Goods were dispatched quickly.
9 octobre 2025
Réponse de Automated Environmental Systems
Hi Susan, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
First Class Service
My experience with Automated Enviromental Systems has been over a couple of years. The quality of service and products purchased excellent. Whether I seek advice on heat pumps, water pumps, salt, alkaline issues, general pool health this company delivers. I am not technical minded and I have purchased several products from this company after they have discussed what I need... one pool heater to be returned without issue. I cannot thank Simon and various team members on the service, in particular follow up calls. This company comes highly recommended.
13 octobre 2025
Réponse de Automated Environmental Systems
Hi Celia, many thanks for your fantastic feedback, we pride ourselves on what happens all the way through a customer's journey with us, and we are always more than happy to help whenever needed - thank you also for the recommendation, it is much appreciated 🙏
Kind Regards,
Simon and the team at AES
Superb knowledge, trust in their products and excellent customer focus.
Having never used a heat pump before, I had lots of questions - and these guys really know their stuff!
I contacted them about which unit would suit me and went through options, both via email and telephone and everything was explained fully. When I had a query about gluing connections together, the owner took the time to video call me and show me "how to" do it properly- and he explained what could be done should I wish to swap to pressure pipe in the future. This, to me, was going above and beyond your usual customer care and it (plus the depth of knowledge and trust in the product) clinched the deal.
Despatch was same day and delivery took a couple of days. The unit and my accessories were well packed and arrived in mint condition. Gluing the pipework was easy and I'm learning the settings - I now have to decide how warm our koi are going to be through winter!
9 octobre 2025
Réponse de Automated Environmental Systems
Hi Kay, many thanks for your fantastic feedback on your recent experience with us, it was our pleasure to be able to advise you on a heat pump, we pride ourselves on what happens both before and after a customer makes a purchase from us, and we are always more than happy to help whenever needed :)
Kind Regards,
Simon and the team at AES
Complète satisfaction…
Simon understood our requirements- designed the solution - completed the order swiftly- engineers on site within the week- job completed without any issue- what appeared difficult they resolved efficiently and could not have been more helpful in completing to our full satisfaction
3 octobre 2025
Réponse de Automated Environmental Systems
Hi Karen, many thanks for your great feedback on your recent experience with us, myself and the team take great pride in what we do so it always hugely appreciated to know we are getting things right :)
Kind Regards,
Simon and the team at AES
Item received as described and on time
Item received as described and on time. Great service thanks
3 octobre 2025
Réponse de Automated Environmental Systems
Hi Jonathan, many thanks for your feedback and thanks also for your five star review :)
Kind Regards,
The team at AES
Réponse de Automated Environmental Systems
Hi Marion, thank you for your feedback and for your five star review :)
Kind Regards,
The team at AES
Very good quality heat pumps
Very good quality heat pumps , highly recommended , also top quality service, very helpfull , 10/10 from a returning customer 😊
12 septembre 2025
Avis spontané
Réponse de Automated Environmental Systems
Hi, thank you for the great feedback and your continued custom, we're always here to help, whether you need product advice, technical help or after sales support, thank you also for your recommendation, it is very much appreciated :)
Kind Regards,
The team at AES
Fast dispatch and as described
Fast dispatch, delivery notifications, Item was delivered promptly and was as advertised
18 septembre 2025
Réponse de Automated Environmental Systems
Hi David, many thanks for your feedback and thanks also for your five star review :)
Kind Regards,
The team at AES
Simon was top class
Simon was top class, simple & effective communication . I was stressed trying to get my unit to work, he fixed it within a 10 minute call.
22 septembre 2025
Avis spontané
Réponse de Automated Environmental Systems
Hi Leon, more than happy to help, glad we managed to sort the issue for you, many thanks for your five star review :)
Kind Regards,
Simon and the team at AES
Excellent service
Excellent service, advise and delivery of a check valve which has done the job
2 septembre 2025
Réponse de Automated Environmental Systems
Hi Peter, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
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