I needed info regarding Care Homes in my area. Auntumna provided me with a good range and left it up to me to contact the Homes. As I am in no hurry I have time to consider things. At least one Home c... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Voir plus
L'entreprise a répondu
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Voir plus
L'entreprise a répondu
Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Soins aux personnes âgées
- Résidences pour personnes âgées
- Centre de conseil aux consommateurs
- Maison de retraite
Écrit par l'entreprise
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Coordonnées de contact
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Royaume-Uni
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Excellent
143 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A very prompt shortlist produced…
A very prompt shortlist produced coupled with very fast contacts from the Homes shortlisted.
Just ease up a little perhaps on the follow up. Decisions for me as a client for this is a necessarily slow process. Just cut a little more slack for us after initial stages.
17 juillet 2025
Avis spontané
Réponse de Autumna
Hi Pete, thank you so much for your valuable feedback! We’re delighted that you found the shortlisting and initial contacts quick and helpful. We understand finding the right care solution takes time, and we appreciate your need for space in the process.
At the same time, we want to ensure our clients always feel supported throughout their journey. Follow-ups are an essential part of our approach, as they allow us to check in, address any questions, and offer guidance when needed. Many of our clients have shared that they appreciate the extra touch of care and attention as they weigh their options.
If you require further assistance please do not hesitate to contact us. We're always here to help.
Autumns were helpful at a time when we…
Autumns were helpful at a time when we were getting no help from social services for emergency care home
14 juillet 2025
Avis spontané
Réponse de Autumna
Glad to be of help to you Stephen at such a difficult time and I hope things are okay for you now. We are here anytime should you need us.
Help is there for you.
Very helpful in what is a very difficult and stressful time . Having to make decisions that most people don’t have to make, so having someone there to advise me helped me a lot.
2 juillet 2025
Avis spontané
Réponse de Autumna
Thank you for your kind words. We truly understand how difficult and stressful this can be. Helping you make those important decisions with care and clarity is exactly what we're here for. Please don’t hesitate to reach out if you ever need anything—we’re always here to help.
There knowledge of my area
There knowledge of my area. warm helpful staff. Took time out to contact me .
1 juillet 2025
Avis spontané
Réponse de Autumna
Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and helpful. Taking the time to connect personally is something we truly value, and it's great to know that made a difference for you. If there's anything more we can do, we're always here to help.
Autumna we’re amazing.
Autumna we’re amazing.
It is hard accepting and then finding care solutions for your parents.
I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters.
We have not decided on care options yet. Autumna gave us lots of options. So we know where to look now which has been incredibly helpful.
16 juin 2025
Avis spontané
Réponse de Autumna
Hi Deborah, thank you so much for such a lovely review. The team is thrilled that you had such a positive, helpful experience and are here any time that you need us.
Instant lists of local care providers…
Instant lists of local care providers and care homes. However unless I’m missing something there are no reviews, so one would then need to seek out that element
6 juin 2025
Avis spontané
Réponse de Autumna
Thank you for your feedback and for mentioning how speedily you received your requested information. Your comment about reviews is really relevant too as we are currently encouraging our care providers to provide reviews! Please do get back to us again if you need any more assistance or support.
I contacted three companies
I contacted three companies. One came to see me from Watford, and brought a possible carer. Unsuitable. Another having taken great details from me on the 'phone said she would send me details of potential carers in this area saying she would take an hour. I waited a week. I contacted her again and was given the same answer. I heard nothing. Dawn from Featherbed came to see us on Thursday. She gave a very good description of her company, and its costs. Impressive. Will go back to her when we are ready.
13 juin 2025
Avis spontané
Réponse de Autumna
Thank you so much for your feedback Graham. We are so pleased that you have found the care you require. Please don't hesitate to contact us again if you require any more assistance or support in the future.
A very helpful service without pressure.
5 juin 2025
Avis spontané
Réponse de Autumna
Thank you for the lovely review Julie! We are so glad you had such a positive experience with us.
At point of crisis
At point of crisis, they provided 6 care home contacts. Three responded and two were suitable but elderly relative would not accept care, so did not take it any further for now.
4 mai 2025
Avis spontané
Réponse de Autumna
Thank you for your review and glad we could help at a difficult time- do come back to us in future if things change!
They have tried there best to meet my…very helpful
They have tried there best to meet my requirements
1 juin 2025
Avis spontané
Réponse de Autumna
Hi Brian, thank you for your feedback. We always try our best to show you the options most suited to your criteria e.g. budget, area and care needs. Please do come back to us in the future and we can always have another look for you!
We really needed help to find a home…
We really needed help to find a lovely care home for our mum, one that feels just like home. The service given was really fast and straightforward, and it made our search very easy and stress free. We would highly recommend to anyone needing help.
8 mai 2025
Avis spontané
Réponse de Autumna
Hi Clare, thank you so much for your kind words and for taking the time to leave such a lovely review. We're so pleased to hear that our service helped make your search easy and stress free. It amazing to know you found a care home for your mum that feels like home. We're always here if you need any further support.
Autumna listened to my mother’s needs…
Autumna listened to my mother’s needs and provided me with a comprehensive list and when the parameters changed another list was sent. They regularly checked to make sure the places I had enquired about had got back to me. I have been able to find an excellent placement for my mother. Thank you Autumna.
24 mai 2025
Avis spontané
Réponse de Autumna
Thank you for your lovely review Menzies. We are so pleased to hear that you found our services helpful and have been able to find an excellent placement for your mother. We are here for you should you need any further help in the future!
Great support l
Really quick to respond truly helpful, kept in touch and just felt supported through a really difficult time.
1 mai 2025
Avis spontané
Réponse de Autumna
Hi Glen, thank you for leaving us such a lovely review- we are so pleased that you felt supported at such a difficult time. We understand that navigating care and choosing the right option for a loved one can be daunting and a difficult time, so always try to do our best to support our clients. Always here should you need us.
The team followed up and chased up Carr…
The team followed up and chased up Carr homes to respond to my request. Eventually got a respite placement which seamed impossible to begin with. Great service 👍🏻
1 mai 2025
Avis spontané
Réponse de Autumna
Hi Gail,
Thank you for such a lovely review, we really appreciate the time taken to write one for us. Really pleased to hear that you found the care that was needed and always here for you should you need anything else.
Réponse de Autumna
Thank you for such lovely feedback Marian! Always here should you need any further support.
Looking for a retirement development with care and a communal swimming pool
Logical service offered relevant developments to me
3 mai 2025
Avis spontané
Réponse de Autumna
Thank you so much for your lovely review. We are happy to hear that you found our service helpful. We're here if you need further assistance.
Réponse de Autumna
Hi Michael, thank you for your lovely review. We are thrilled to hear that you found our service helpful. Please do not hesitate to reach out to us if you need further assistance.
helpful information and support in…
This care company give me support in finding homes in N.Ireland, around the area I live and in 20 miles radius
26 avril 2025
Avis spontané
Réponse de Autumna
Hi Janet, thank you so much for your kind review. We're really glad we could support you in finding suitable homes in your area and within a 20 mile radius. If there is anything else we can help you with, please don't hesitate to reach out.
An excellent site
I found Autumna to be very useful in my search, identifying care homes in thee area within my budget and with vacancies.
1 avril 2025
Avis spontané
Réponse de Autumna
Hi Andy, thank you so much for your lovely review. We are really pleased to hear you found our service helpful. Please do not hesitate to reach out to us if you require further assistance, we are always here to help.
Very helpful and easy to deal with
3 février 2025
Avis spontané
Réponse de Autumna
Thank you very much for your kind review and we are so glad you had a great experience with us.
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