Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I wasn’t too sure when my order would arrive so I called them and was advised my order was being dispatched that day. This was confirmed in an email and I received my order the following day so was v... Voir plus

Noté 5 sur 5 étoiles

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Prompt delivery but lids to the two pots of English heritage green paint weren’t properly secured so there has been some minor spills.

Noté 5 sur 5 étoiles

Telephoned before placing an on line order, very knowledgeable and helpful in getting my paint to me next day.

4,7

Excellent

TrustScore 4.5 sur 5

90 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

I recently used the paint mixed by…

I recently used the paint mixed by Avace Ltd and found that the consistency was a bit watery, which made application slightly more challenging than expected. Additionally, the colour appeared lighter than anticipated based on the sample or description. A thicker consistency and more accurate colour match would greatly improve the overall experience.

17 juin 2025
Avis spontané
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Réponse de Avace

Hi Adam,

The colours can appear slightly different on the screen as it's a digital image. We find it's always best to judge the colour once it's dried and has had multiple coats. We recommend 2 or more coats just to get the best finish and colour.

Apologies that you found it harder to apply.

If you need any other information from us then please don't hesistate to call the office on 01384 400355.

Emily - AVACE Ltd

Noté 5 sur 5 étoiles

Graphene

I rang to order Graphene Exterior Paint - Avace has an excellent website and were incredibly helpful, nice, knowledgeable & efficient. Can't recommend highly enough - (plus wonderful free delivery service).

2 juin 2025
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Réponse de Avace

We're glad you enjoyed the customer service. It was lovely to chat with you and help with your purchase.

Emily - AVACE Ltd

Noté 5 sur 5 étoiles

Great price and delivered on time

Great price and delivered on time. Will use again.

7 juin 2025
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Réponse de Avace

Thanks for your kind response John. We're grateful for your custom.

We can't wait to see what you purchase from us next!

Emily - AVACE Ltd

Noté 5 sur 5 étoiles

Used many times

Used many times. Delivery always quick and paint well packaged.

1 juin 2025
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Réponse de Avace

Thanks for your review!

Emily - AVACE Ltd

Noté 1 sur 5 étoiles

Very Disappointed – Paint Failed After 1 Year and No Warranty Support

I purchased Demidekk paint with high expectations from Avace. I carefully followed all instructions for preparation and application on my wooden shed, using the correct tools and applying it in good weather conditions.

Initially, the finish looked great. But just one year later, the paint started peeling and flaking in several places — far sooner than I would expect from a premium product that claims long-lasting protection.

When I contacted Avace, the owner responded in a friendly manner but ultimately refused to honour the warranty. Despite clear signs of product failure, they claimed the issue was due to incorrect application — which I completely disagree with, as every step was done by the book. It felt like a convenient way to avoid responsibility by being friendly.

I’m left not only with a shed that needs repainting far too soon, but also with a poor customer service experience. Based on this, I would not recommend buying Demidekk from this supplier.

11 juin 2025
Avis spontané
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Réponse de Avace

Hi Mason,

Would you be kind enough to give us your order number as I can't find an order related to the name you've provided.

Then we'll be able to further investigate this for you.

Many thanks,

Emily :-)

Noté 5 sur 5 étoiles

Good prices

Good prices. No delivery charge. Very quick delivery

2 juin 2025
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Réponse de Avace

Thanks for your review :-) It's much appreciated.

Noté 1 sur 5 étoiles

I had a disappointing experience…

I had a disappointing experience ordering paint from Avace. I purchased a colour that matched the one I’ve used before — selected directly from the colour pad and previously bought from my regular, go-to paint shop. Unfortunately, my usual supplier was out of stock and I couldn’t wait two weeks, so I decided to give Avace a try.

The batch I received from Avace was noticeably lighter — both when compared to the colour pad and to the same paint purchased from my regular shop. Despite applying three coats (instead of the recommended two), the difference in shade is still very visible. One wall now stands out with a much lighter tone, making it look mismatched compared to the rest of the room.

I expected the same level of quality and colour consistency, but sadly that wasn’t the case. It's incredibly frustrating, especially when you're in the middle of a renovation and relying on accuracy. I won’t be ordering from Avace again.

6 juin 2024
Avis spontané
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Réponse de Avace

Hi Jennifer,

Would you be able to send over your order number please so we can investigate further?

Many thanks,

Emily

Noté 5 sur 5 étoiles

NKR Review

Good uncomplicated service.

7 mai 2025
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Réponse de Avace

Hi,

Thank you for your review!

We're glad you liked the products and service.

Emily :-)

Noté 5 sur 5 étoiles

Excellent

Excellent, very fast delivery

1 mai 2025
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Réponse de Avace

Hi Evita,

Thank you for the great feedback!

We're glad you were pleased with the service, so much that you're now a returning customer!

Happy Painting!

-Emily

Noté 5 sur 5 étoiles

very efficient

very efficient. Well packaged.

7 mai 2025
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Réponse de Avace

Hi Elizabeth,

We're so pleased that you found our service to be worthy of 5 stars!

Please recommend us to your family and friends!

Happy Painting!

- Emily

Noté 5 sur 5 étoiles

Happy customer

Product delivered promptly and very well packaged. Very happy.

31 mars 2025
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Réponse de Avace

Hi Kevin,

We're glad that you enjoyed our service, and thanks so much for taking the time to leave a review.

We hope to hear from you again in the future.

-AVACE Ltd

Noté 5 sur 5 étoiles

Great service from Emily and the sales team

Great service from Emily and the sales team in trying to match an old Butinox colour with the new DemiDekk range. On their excellent advice we have purchased the best primer and topcoat for our job.
Stuart Wale

11 avril 2025
Avis spontané
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Réponse de Avace

Thanks Stuart! It was great to chat with you and help you with your project. We'd love to see some pictures of the finished work.
- Emily/AVACE Ltd

Noté 5 sur 5 étoiles

Excellent customer care

Excellent customer care. very speedy process.
The paint arrived the next day and looks great on my project.
Easy to use and great coverage.

3 avril 2025
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Réponse de Avace

Hi Martin,

Thank you for your review. We're glad you loved the product, and we pride ourselves on our customer service.

- AVACE Ltd

Noté 5 sur 5 étoiles

Great customer service

Got a personal text message just to check that the order was the right colour. Then a colour chart was sent. The order arrived the next day, great service and product.

26 mars 2025
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Réponse de Avace

Thanks Linda! Glad to have helped!

Noté 5 sur 5 étoiles

When my package arrived the paint had…

When my package arrived the paint had spilled out I contacted avace to inform them of my dilemma Emily promptly replied and arrange a replacement 5* to avace and especially Emily she's a star 🌟 would highly recommend this company

25 mars 2025
Avis spontané
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Réponse de Avace

Thanks Margaret. I'm pleased we could get it sorted quickly for you.

Noté 5 sur 5 étoiles

Intumescent Review…

The price was good apart from the VAT and delivery service was wonderful.

14 mars 2025
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Réponse de Avace

Thanks for your review Andrew.

We really value your custom.

AVACE Ltd

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