Axis Avis 129

Completely severed the internet cable to mine and my partner’s property, whilst erecting scaffolding and doing works on the building. Who can say when, as we moved in a couple weeks ago, and our preferred internet provider now cannot be used, until they have rectified the issue. Based on comments and reviews I have seen, perhaps I can safely predict that it will not be anytime soon?

Poor tiling standards throughout the bathroom.

- Grout lines being filled with silicone rather than repaired correctly.

- Damaged areas being covered rather than properly repaired.

- Use of unsuitable materials which may lead to future failure of the tiles and walls.

Not doing the work that was agreed by previous operative that came out to inspect job. Did the total opposite

The operative who carried out the work appeared to be a general contractor rather than a qualified tiler or plumber. While I appreciate he may only have been following instructions, the workmanship is unacceptable and does not meet the standard expected for these repairs.

Terrible company.
Home Group outsources its repairs to this company and home group is aware of its failings but they still continue to use this company, as they are the cheapest. Sometimes cheap does not mean they are no good at what they do, however in this case cheap (axis) reflects on the work they do. Jobs are done incorrectly by cowboys and girls who do not have the first idea about the Jobs (repairs)they have come to do so they need re doing time after time or Axis lie saying Jobs are complete when they have not even bothered to turn up. As with home group it is just lie after lie. Don't get me wrong not all are incapable of doing their jobs some are ok however the majority are useless and make a repair worse and to be honest they need to find a different career route.
Home Group should seize using this company with immediate effect and put its tenants first instead of profit.
But I do not see that happening. Both home group and axis are failing tenants/customers. What neither two companies take into account is people may rent the property however it is their home and they pay for the privilege to live in these properties so the tenants/customers should get repairs carried out in a timely correct fashion and not be given the run around and constantly lie to by both Axis and Home Group.

Utterly useless, incompetent, unprofessional and totally unreliable. They book with you - you take the day off work - they don't show up. Even when they do show up, you get a call from them afterwards to remind you of the upcoming appointment, despite it already having passed. Thankfully, they have lost their contract with Warwickshire District Council. The bad news is that it was awarded to another contractor that employs Axis staff. Do NOT under any circumstances offer any contract to anyone who has any connections whatsoever to Axis.

Blown plaster on my wall, reported beginning of October 25.

They came out and assessed.. wall needs a skim

Booked us in for 3 appointments over the course of 4 months that all have been cancelled an hour after they were meant to turn up. I have taken unpaid leave from work to wait for these Muppets. Have now escalated it with Guildford Borough Council for a manager there to contact me. Will be contacting my local MP because 6 months waiting is just not good.. if I was to make the council wait for rent or council tax for 6 months it would be a different story

AVOID AT ALL COSTS.

If you are a council tenant you’ve got no choice but to put up with this disgusting company but if you’ve got a choice don’t even think about using them.

disgusting company, they refused to repair an ongoing leak in my house or even make it safe, this is the second week I'm wading around in wellies because the water is still pumping out from a broken pipe in my kitchen. I've informed peabody that I'm going to pay a plumber to do the repair & will pay for it out of the rent money, we are in our 60's & disabled so they're discriminating against the disabled & also breaking awaabs law.

What's not to 100% despise about this Company. It's impossible to be constructive. Every time and every job they attend is either not started or not finished but the engineer reports EVERY TIME that the job is completed satisfactorily. Nobody that you need to speak to ever takes a call. I know of 3 people who worked there who swear they would never go back. Yet this Company is allowed to continue to serve public housing with some of the most vulnerable tenants. A pit of inexcusable people, each and every one has been conditioned to lie relentlessly. I pray to God someone sues them and takes the Company down, they should not be allowed to trade and continue to spread misery in everything they do and touch, shameful yet shameless, if they pitch for your business you should NEVER engage them.
I'm happy to discuss my review with ANY person from Axis at ANY time but you know that won't happen. BEWARE

New shower was put in early December since then we’ve had problems with low water pressure. A plumber then an electrician came out both saying it’s the other person’s job. Finally after calling and complaining we had another plumber come out this week - problem still not fixed. Axis cancel every appointment

An excellent team from start to finish — efficient, professional, and refreshingly easy to have around (which matters more than one might think when your windows are being replaced).
Darek 1 – the quieter and more serious of the two. A man of few words and a great deal of action. Calm, focused, and quietly effective.
Darek 2 – the lighter and more cheerful counterpart. Warm, friendly, and genuinely enthusiastic about his work. Responsible, approachable, and clearly someone who takes pride in doing things properly.
Lewis – young on paper, but a master in skill. He brings an energy that lifts the whole room, and is one of those people you immediately hope will be on the job again.
Paweł – a courteous and pleasant presence, a real pleasure to have around, and highly skilled at what he does. Professional in the best sense of the word.
László – worked with us for only one day, yet delivered impeccable work. Efficient, precise, and entirely dependable.
A thoroughly reliable, well-organised team. Five stars without hesitation. ⭐⭐⭐⭐⭐

I am very disappointed and upset about axis lack of reliability. I I have been stood twice on a schedule appointment for routine job with no one turning and no explanation whatsoever. I find it unacceptable for professional to behave in such manner..

I was given another for today between 12 -14:00pm only for axis to send someone to me knowing fair well that the person would not be able to undertake the job because the job was not assigned to them to begin with, I think axis think they are smart to cover up by sending someone just to register their attendance even if it means nothing, and that is sheer act of incompetence and deceit.
No wonder their rating I'd very poor on trust pilot. Unbelievable!!!

Axis are the worst I have come across, Uttlesford District Council ended the repairs/maintenance contract with Norse, always got jobs done within a couple days where possible, but since with Axis the repairs and maintenance work has gone down drastically, they don’t turn up for appointments, they take 3/4 weeks at times before turning up to do necessary work. Needed new outside security light as I am in sheltered Housing, the electrician dropped the new light and smashed it, didn’t have a spare one in his van, this was 3 weeks ago and still hasn’t been to replace it !!
Now been rebooked to attend on the 9th January !!
Guttering needed unblocking took 3 weeks before they came and sorted, again sub-contractors, they turned up 5 days after original date given !!
Biggest problem is they use sub-contractors for all work and they only fit in jobs when they are in the area, they travel from far and wide.
The council have serious ongoing issues with this company which need to be sorted !!!

Should be no stars at all!
All they do is keep cancelling on the day they are meant to come with poor excuses. Not worth bothering with

One of their van drivers with the reg EA17 TJZ was swerving between lanes on the A127 towards Southend blocking people from passing him, some of the worst driving I’ve seen. Axis If that vehicle has a dashcam, check it.

Axis were meant to repair the kitchen waste pipe on my property.

After cancelling my appointments for months and constant following up over the phone, someone attended but said they didn’t have the right tools and would only be able to tape it up and someone else would have to come later.

Weeks later, the person with the right tools attended. As well as refusing to fix the pipe, they damaged it further, leaving in a worse condition than the sellotape job.

I am in the process of formally complaining and will escalate to the ombudsman if the complaint isn’t resolved to my satisfaction.

It’s disgusting that a company can operate like this.

I have water leaking through my bathroom ceiling, these jokers told me on Thursday they would send emergency plumber in 6 hours nobody showed up They said the same thing on Friday morning, Friday afternoon I called again was assured they were on way but they didn't show. It's now Monday I called them this morning was told plumber coming in 6 hours again and yet again nobody has showed up. These people are an absolute joke!

It really makes me wonder how these companies get contracts. Im predicting its backhanders or just idiocy of the people making the decisions. While bank rolling 80k+ of the back of local authorities in wages. Which by the way is taxpayers money.

Anyway, this company clearly have a bad reputation, all you need to do is a quick Google search to see that. Yet, Wolverhampton Homes reward them with a 3 million pound contract. They are utterly useless, we've had issues with the garage over the 26+ years of living at the property.

Previously, the repairs werent sent to this company, and the garage door was fixed within the week. Two weeks maximum if a part needed ordering.

Axis were sent the job nearly 8 weeks ago now, not heard a word from anyone. I called, two days ago around 3:30pm, ow sorry that team gone home for the day now I'll take your details and get them to give you a call. Home? The whole team that manages Wolverhampton Home' contract? Probably only like 2-3 people but still can you not make sure someone is there?

It wasnt a massive surprise, I didnt get a call back. So, I call again, she said ow I'll have to take some details to get my colleague to give you a call back. Shes on lunch at the moment. Again? One person ....

I explained my frustrations twice, the lady didnt even acknowledge my frustrations. She just ignored it, and after I provided my details I explained its such a poor service, she didn't care one bit. Ive done customer service for 12 years, where do they employee these people from? ....because its shocking quality of service.

At this point, I'd be advising you to avoid. But, unfortunately its the ridiculous local authorities picking them on our behalf.

This company was deployed to do repairs in my mother’s property and they stole a an Argos card and spent over 3000 pounds . Upon speaking to the company everyone is nonchalant about it a full police investigation is underway and when they are found out they will be prosecuted disgraceful behaviour the company employing thieves and stealing from people at vulnerable times

Issues With my boiler no heating or hot water having recently come out of hospital needing carers to help wash me, and stay warm. Given I am 66 years of age. After last engineer visit it was agreed and confirmed a Fan needed to be ordered & to be replaced and the date set for the 29th of October PM visit to my home to carry out the job. Today was absolutely horrified to read a text from axis claiming they’ve now pushed this date to the 19th of November 3 & half weeks away! More so the last engineer that visited my home claimed “we’re all a bit green about these Baxi boilers” Although thankfully he used his initiative and checked with his old boss who claimed the fan needed to be replaced. The engineer contacted the department ordered the fan in front of me on his phone and confirmed in front of me the date to collect the fan was the 29th of October & the date to fit the fan was confirmed with me 29th of October PM visit. How can they treat council tenants like this it’s utterly disgusting and unacceptable. If I don’t get any satisfaction from Axis today in regards to this visit that was confirmed, I’ll be contacting my local MP & local Gazette. “How council tenants are being treated or rather mistreated”. Thankfully after sending several emails of Complaints & contacting Brentwood Borough Council today the Engineer came out & fixed the New Fan. Although BBC claim Axis had no knowledge of date of appointment been changed. Someone is clearly lying as I’ve emails & text to prove this. Which I have sent to BBC as proof timed & dated.