Axis Avis 129

Did not keep the Friday morning appointment for a wet room shower pump engineer ,sent out a drainage clearing engineer at 19.15pm on the Friday when a electric wet room water shower pump was faulty which was confirmed by drainage engineer . Had to wait until the Monday to call Axis as they only take emergency calls at the weekend ,then the call centre handler would not book another appointment until Axis had recievd the report from the drainage company so now without a shower and I'm disabled. The residents at the housing association I'm with have nothing but problems with Axis fom keeping appointments poor work and rude operatives.

I Don't know much about there Work,
But Driving through Sible Hedingham / Weathersfield, Essex..
Where One of there Employees Was based,
I had him, Angrily Shouting a load of Insulting Crap though his window screen, for No reason, !
If that's how they talk to there Customers, Or any one else for That matter, They should be getting the Sack.

Axis Warwick branch. Communication out of everything. Arranged an appointment to fix things. Nobody showed up. When we called, they said he stuck with previous job and can't come. Worst part,they didn't inform and put all blame on us. Couldn't ever understand what for.

Well it's been months without a working shower ,having to be dealing with sink washes , we have had about 7 engineers out hoping for working shower to be installed but nothing but empty promises it's not doing me and wife and step son any good with the health issues we have, this company is a joke

Maitanace people being sent out for the wrong jobs I have had 4 cancellations and 5 workman sent to do the wrong job in the space of 4 months after calling complaining and being told that the workman was to do the job as listed

A joke had no power in house was told could take ,24 hours to come out when asked why had they not got electrision in area they said they did not know when I said you have trackers on all you vans he said they don't when I informed him my step son was sub contracted to fit trackers to all there vans he went quite van turned up 15 minutes later after waiting 8 hours and being fed lies we knew the problem all he did was isolate a socket as he could not repair it said that will be in touch we will see I recon we won't here back they are a usless company before when had problem with door not shutting the lady I spoke to had very basic English even the fitter who turned up said don't understand her when she speaks gives wrong info and should not be employed by them

Ross and Max turned up on time, completed the job within the two days as promised and left our property absolutely immaculate. They worked in our small kitchen in 33 degree temperatures and were absolute gents.

Useless. They turn up late, if they turn up at all. They then tell you they do not have the parts to do the job. They say they will come back, and you never hear from them again.

AXIS has been working on behalf of Cambridge City Council in the CB1 area for over a year and a half, and it's been an absolute waste of time. The work has been slow, poorly managed, and overall substandard. It's hard to understand why the council chose such an unprofessional company.

We had a problem with a leak under the kitchen thay could fix it hade to come back with new pipe 3 week later tha rang me a said not there problem we live in council house we have to fix are self lol .thay text me and ask me to give a good review ☺️

Our appointment was booked 8 weeks ago, cancelled. 6 subsequent appointments, cancelled.
They call half way through the day to cancel so it's too late - you already waited in.
6 times they haven't shown up now - so far....

Here we have another example of a company that really shouldn't be in operation. I've seen chimps arrange things better. A truly shambolic example of money and convenience over actual functionality.

Over a period of 5 days I have spent 6 hours trying to get through to customer services to no avail. Why does no one ever answer the phone. What are you all doing there?? Disgusting service.

Didn’t even want to select a star, they’re worth 0 stars.
Do not join your loved ones up to Axis Support. Their communication is terrible, workers have a huge communication barrier due to culture and there was no compassion or empathy shown. Workers always wanted to leave early and on some occasions showed up late.
My loved one passed way in late 2024 and they didn’t even send their condolences after being a client under them for years.

Absolutely disgusting service, spent the last 2 weeks regarding unattended appointments for my elderly father. An appointment was booked for today between 8-1 again with no show. 4hrs later they answered my call for them to tell me they are short staffed and I should be grateful I got a call back this late in the evening 😡
Todays appointment that was booked 2 weeks ago was for a kitchen unit due to a leak and when I chased the toilet leak from 8 weeks ago I was told although the guy fixing the kitchen unit was a carpenter he was also a plumber and could fix the toilet
The guy I spoke to today was soo rude and condescending even asking me if I was calling him a liar as he could see no appointment even though I had the text message that was sent with a job reference
My father is elderly and suffers with an ear imbalance so from a H&S the leak in the toilet has caused him to slip in the middle of the night when he has had to use the toilet
Very rude staff, every call I have made I have been told they are short of staff which should never be an excuse
I will be taking this further

appointment after appointment, inspection after inspection and noting is done :DDDD Useless

Absolutely disgusting service I have been on hold for 3hrs trying to get through to customer services. The leak has returned in my bathroom water everywhere job wasn’t done properly you book me an appointment and get can’t be changed on line and I work how you lot run as a company is beyond me why Peabody went back to you was the biggest mistake possible to man I will never making as many formal complaints as possible I don’t pay rent for is.

Stay away!! Do not work for these company the do not pay for works carried out RENS CLEANS , RENS PROPERTY LTD , AXIS i have never had such a bad experience we carried out end of tenancy cleans all over London and they do not pay so all cleaners please stay well clear from these

They are terrible absolutely rubbish how they are still allowed to attend people’s property’s is beyond me and the receptionist are just as bad have so much attitude and are rude. Axis sort it out.

Axis Europe which local space housing association allows to fix tenants houses. If I could give no star I would. Our toilet been broken nearly two months. Keep saying we are coming out no one does send a text no one does.
As for local space they are a waste of space