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Baboodle Avis 

1 306
•
TrustScore 5 sur 5

4,9

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We've had two prams, one was actually brand new and another was fantastic condition. Really great customer service which helped us swap prams half was through as our baby transitioned from a bassine... Voir plus

Noté 5 sur 5 étoiles

Excellent service. We needed a travel pram for our holiday as first time parents of a 3 month old. The communication was quick and easy. It got delivered the day we selected and worked perfectly. The... Voir plus

Noté 5 sur 5 étoiles

10/10 product, delivery and customer service. We were truly desperate after no sleep for 10 weeks with our little one. Renting the Snoo with Baboodle was the best thing we’ve done, it felt like it arr... Voir plus

Noté 5 sur 5 étoiles

As a mother of four kids under seven, Baboodle has been incredible! I started with the Bugaboo donkey and now I’m onto the out and about. The exchange, the set up, the returns all made so easy. Hi... Voir plus

À propos de l'entreprise

  1. Magasin de puériculture
  2. aussi dans
  3. Agence de location de matériel
  4. Agence de voyages
  5. Location de vacances
  6. Magasin pour enfants
  7. Service de location de vélo

Écrit par l'entreprise

Rent everything but the baby with Baboodle, the UK's flexible baby equipment rental platform. We are on a mission to make parenting more affordable, more sustainable and easier to navigate. At Baboodle, we have the UK's largest range of baby equipment available to rent. As the official leasing partner of brands such as Bugaboo, Babyzen, UPPAbaby, iCandy, Joolz, Stokke, Woom and many more! To date, we have saved over 12,000 parents money and space on their baby equipment, won GOLD industry awards gained over 500 5* reviews on Trustpilot. UK wide. Free returns. Next day delivery.

UK Wide delivery & Free Returns

Premium baby equipment at a fraction of the cost.

Premium baby equipment at a fraction of the cost.
Get fast shipping and free returns when renting baby equipment on Baboodle.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(1 306)

528 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service would highly recommend. Rented a Silver Cross Nia pram for one month to accompany us on a holiday trip. Delivery was prompt on the proposed requested delivery date, item was perfect and return was seamless. Fantastic overall, and definitely will do again.

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

5* All way round!

Altough I didn't choose to keep my item as decided it wasn't for us so we sent it back the next day, Baboodle were very understanding and absolutely amazing at explaining any fees! We are definitely going to rent again once we find an item that fits pur day to day life and Baboodle are great at giving full information about each item, they go abive and beyond to make sure your well informed and happy with your choice. Customer servuce is the best I have ever seen!
Not to mention they have made sure my item is with me the very next day :)

17 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing and hassle free

I rented the bugaboo butterfly for a holiday and I honestly was so impressed. This was for my 3rd child and with my previous children I have wasted so much money and had so much stuff unused or not needed which is a waste of space and money, so when I came across this I thought it was a brilliant concept. It was so easy to navigate the website and the delivery and collection when we was home was so easy and hassle free I have recommended to my friends and will absolutely use this company again. Thankyou!

2 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Had the best experience with Baboodle!!

Had the best experience with Baboodle. Despite minor teething issues and delivery, they were sorted impeccably and swiftly. Very sad that my baby has outgrown the Snoo as it was such a joy to have. Wishing this genuinely caring company all the very best!

16 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service! From start to finish, it made life so easy amidst the chaos. We needed a travel pram for our newborn but our existing travel pram wouldn’t work for a 12 week old so this was the perfect short term solution. Great customer service too, after 4 hours of ordering I realised I made a mistake with the order due to baby brain and they amended the order in 30 minutes. The return process was super straight forward as well, with all the necessary actions and prompts provided so you didn’t have to work anything out. We will definitely be using the service again! The only thing that would make an already great service slightly better, is if a link to the hire product instruction manual could also be provided - especially for collapsing and opening the pram! Thanks again.

13 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Disney trip

We needed a pram for our 5 year old for a trip to Disneyland Paris, extremely delighted with quality and cleanliness of the pram. Made our trip so much easier. Delivery was quick and returning was simple. Would definitely recommend Baboodle

10 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Above and Beyond service

I couldn't be happier with this service! I messed up the delivery date and put in the wrong month for my pram. I contacted them in a panic thinking I would be pramless for my holiday. They replied straight away and made sure I got a next day delivery. Holiday saved! You don't get this 'above and beyond' service often these days, what a gem! Thank you so much.

14 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Disappointing to say the least

Disappointing to say the least. Ordered an Artipoppe carrier allowed me to select next day delivery. I would have understood if it was a few days for delivery but I was then told it would be at least a week for delivery due to ‘courier restraints’ then asked if it would be the same for a travel pram for a future booking but all of a sudden the courier restraints weren’t there anymore and that was fine to do? Not sure if this is just a marketing tactic?

I’m sure the other reviews are genuine but felt the customer service was really lacking. I cancelled the order no real offer to sort anything out was told ‘sorry we weren’t the right fit’ and went with elsewhere as based on my experience I don’t think I could risk the unreliability so close to a holiday if booking a travel pram with them.

16 juillet 2026
Avis spontané
Logo de Baboodle

Réponse de Baboodle

Hi Lauren,

Thank you for your feedback. I note you selected your preferred delivery date as a next day delivery. We do try to make clear on the product page, checkbox on the cart page and all email confirmations that this is a preferred delivery date and not a guarantee - as I'm sure you can imagine our stock fluctuates very quickly.

We always aim to get orders out as close to that date as possible, and would have sent as soon as stock was back in. I can see that we let you know it would be delayed by a few days and that we would give you further eta updates that same day, but you requested to cancel instead.

The reference we made to a week was in response to you asking how far in advance we'd recommend placing an order to guarantee delivery. Unfortunately we are a small business and don't have unlimited stock - we operate on a 'first come, first served' basis, so the more in advance you're able to order the better! We also let you know that we have most travel prams in stock so there wouldn't be a stock concern there.

I can only apologise that you found our customer service lacking - this is not feedback we're used to hearing as we really do try to go above and beyond in how we operate, as our reviews demonstrate. I apologise again that we weren't able to fulfil your last minute request and hope you have a lovely holiday.

Noté 5 sur 5 étoiles

Great customer service

Excellent business! Very prompt communication, super easy to order and return the rentals, not to mention they were absolutely spotless. I found it a great way to trial products and have them for as long as you need without breaking the bank. Highly recommend

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. I’ve rented two prams from here and great way to try them out before buying or use for holidays.

15 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

The best customer service I honestly…

The best customer service I honestly ever received. I made a massive mistake, they were completely understanding and empathetic. Helped solve the issue without cost. Didn't have to speak to a bot, real genuine humans interaction delivery and return were so straightforward definitely recommend this service.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, no fuss, super easy! Rented a few items for my second baby as I had got rid of a lots of stuff and it was super easy to rent and return as my baby grew into the next stage. Absolutely fab experience, I have recommended to many many people.

14 juillet 2026
Avis spontané

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