Babysensemonitors Avis 

This is the worst thing I have ever bought! For a few days I could smell burning in our bedroom. After unplugging everything we could still smell it. I finally found that the breathing monitor was burning the mattress of my baby’s crib!! I followed all instructions for this product & after less than 12 weeks it has failed. Luckily it hasn’t ended in anything catastrophic but it could have if we didn’t check them! They advertise as fully safe but I highly disagree!!!

Had our HSD2 for less than two years. Have already been in touch with the company 3 times about issues. It is so frustrating! I am fed up having to fill in forms and upload evidence online!! Your products need to be better. The price does not reflect the quality!

So far so good and I just wanted to give a big shout-out to the customer service team Ravit in particular has been amazing, wonderful customer service!

Wish I looked on here before buying. The monitor when it worked was good but it lasted about 2 months. It is under warranty but the company do not respond. Please do not waste your time on this monitor or this company.

Monitor worked for a year than broke. Tried to contact the company to make a warranty claim but they never got back to me.

Poor quality and impossible to contact someone... .

Monitor was so disappointing. Did lots of reviews to try and get the best. Constantly bleeping when it hasn’t connected and it rarely did despite the bedroom being 6 m from the lounge.
Please do not buy this product.
I have discarded now after 9 minute if grief using it and choke Mack to the reliable hello baby monitor.
Little to know customer care and support and not able to speak to anyone in person. I should have just sent it back for a refund on day one but they made it difficult.

You will regret buying this is you live in a 3 bed house or more as it doesn’t connect and bleeps continually. Flicks between screens without it being programmes to do this.
Buy hello baby brand at a quarter of the price

Please dont buy their product.
I should have looked at more reviews. We're a year in and I've been battling with their products. Had to change the camera once already, started making a buzzing noise and then stopped connecting to the monitor. And had to buy two new monitors chargers as they suddenly stop working. Absolute nightmare. They make it as difficult as possible to return things.

Updating my review: the company was very professional in replacing my faulty unit, and everything works perfectly now. I can zoom in and clearly see my toddler breathing overnight with no glitches or interruptions so far. Thank you for resolving the issue. I'm now happy with the product.
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The babysense monitor never worked properly, screen gets either pink or completely black, regardless of how many emails sent to customer service there were no replies, the monitor is completely useless now

Nice when it worked but a few months out of warranty period and the camera unit began making a screeching sound that meant it could no longer be used to monitor during sleep.
Was offered a discount on a new unit but don't have much faith in the brand after our experience. Should have read the reviews on here instead of on their website.

We’ve been using the Babysense monitor and honestly, it’s been a huge relief. Super easy to set up, amazing video quality, and I love the two cameras. Feels like a little extra pair of eyes watching over my two daughters — and that’s priceless.

Bought 2 monitors from babysense and all 3 monitors died after average 2 months of usage. Contacted customer support and they were just completely unhelpful. Had the first one replaced twice, resulting in 3 monitors but all 3 just didn't work at some point. Just go with another brand and don't waste your time/money!

Original parent unit broke (it was dropped several times - I don't have an issue with the breakage). Replacement parent unit doesn't connect with any type of range. Been trying to return it for 2 months. I've been asked to take about 7 different steps to prove it doesn't work. Still not sure I'll ever get my money back, and the expensive cameras are now completely useless.

I purchased a double camera and monitor after hating my old baby monitor. I could hardly tell where the kids were sleeping. I bought this as a very impulse buy after an advert appeared on Facebook. It’s the best! Such a clear picture, super long range. I can leave the house to play in the garden with my toddler and I know my youngest is safe. (We live on a farm so I know she’s safe in the other sense!) Iv also contacted the customer service team which were super helpful and friendly and fixed my issue within 24 hours. They also followed up with me a week later. Fantastic all round.

I’ve had my monitor a number of years now and have had to contact them twice, the most recent due to an issue caused by water damage. They replied to me query promptly, helped me to resolve the issue and after placing an order, my new monitor arrived the following day, even though it was over the bank holiday weekend.

Our babysense monitor is only 5 months old, and becoming riddled with screen issues, and regardless of how many emails sent to customer service, still not a single response.

Had the V43 for 3 years and absolutely love it, until I broke the monitor at bed time, I ordered a replacement straight away, seen free delivery and expected the normal 3 days, low and behold I had a nock at the door before bed time the next night, less than 24 hours from ordering so I'm over the moon expecially when it set up so fast pairing the new device.

Excellent customer service - couldn’t have asked for better. This can be hard to come by now a days!

Absolutely brilliant customer service. One of our cameras started having an issue with connection, filled out their form and emailed customer service on a Sunday morning. By the afternoon they had responded saying a new camera was on the way and delivered on the Monday. Absolutely cannot fault them

Emailed customer service about a fault a few weeks ago after purchasing last month still no response. Enough said.