Babystore Avis 

I feel scammed. I have made an order at the 6th of January and didnt receive my item. After numerous calls they told me I will get a refund. Still no refund, no email replays and not even answering the phone.
If you are reading - order number 389410 is still waiting for 111.98 eu back!

Money for order was paid, confirmation and invoice received. 10 days later no further communication, no answers to emails about the order. :(
At the beginning of February I received a short email from them saying thar they are waiting for the product from the supplier and two weeks later still nothing, no communication about approximate delivery times.
I lost hope the order will arrive at all.
I feel scammed!
Order #390242
Update: Items (2 baby bottles with teats) were received on 2nd of March, but the seal in the original package was broken, some part was missing, some parts belong to the different product.

Zakazal alilo igrushku, vse horosho, v omniva cherez 3 dnja uzhe bilo

Bought a few care essentials here, including a thermometer and a nasal aspirator. Everything works perfectly and feels durable. Solid quality and no issues with the order

I ordered some baby clothes here, mostly bodysuits and tights. Everything arrived right on time and looked exactly like the pictures on the website. No complaints at all regarding the quality or the service. Really happy with the purchase!

I placed an order and received the product, but the service was terrible. There was no communication with the customer at all — my messages on facebook were ignored, and I only received an email saying the order had been shipped. There were no assembly instructions included with the product. The quality was very poor. I also called the store using the provided phone number and experienced extremely rude and unprofessional communication. The company really needs to improve its customer service. I do not recommend this store.

Nopirku Graco ratu kulbiņu. Ar servisu viss bija kārtībā darbinieki sazinājās, lai precizētu pasūtījuma detaļas. Pirkums atbilst aprakstam un komunikācija no veikala puses bija korekta. Kopumā pieredze laba, sūdzību nav.

After they finally contacted me, they said they have 0 items that I ordered. How is it even possible to sell things that you do not even have?? I wrote 2 Emails that I want refund and of course no one texted me back. If I'm still not getting my money back soon, I'm going to reach out Latvian customer services. And I'm not stopping texting them until I have my money back. order 389193

Terrible service. Looks like a scam. I placed and order and paid for it, but dit not receive any order confirmation email. Few days later I wrote an email, but no reply. Yesterday I wrote another email asking for a refund. Still no answer.
Probably I need to contact Latvian Consumer Rights Protection Centre and take further steps.

Pasūtījumu babystore.lv veicu novembra beigās, jo mājaslapā bija norādīts, ka prece ir pieejama noliktavā. Diemžēl tā izrādījās nepatiesība. Pagāja nedēļas, preces nebija. Zvanīju daudzas reizes, un katru reizi dzirdēju vienus un tos pašus tukšos solījumus, ka piegāde būs “tūlīt”.

Vislielākā vilšanās — Ziemassvētkos bērni palika bez dāvanas. Nebija ne atvainošanās, ne sapratnes. Darbinieku attieksme bija nelaipna un vienaldzīga.

Preci piegādāja tikai uz Jauno gadu, kad svētku noskaņa jau bija sabojāta. Rodas sajūta, ka preces nemaz netiek turētas noliktavā un tās tiek pasūtītas tikai pēc apmaksas. Ļoti rūgta pieredze.
Neiesaku šo veikalu.

Šī pieredze bija vienkārši briesmīga. Pasūtīju preci 22. novembrī, jo bija skaidri norādīts — “ir uz vietas noliktavā”. Uzticējos. Gaidīju. Cerēju. Bet līdz pat 22. decembrim nekā. Zvanīju ap 10 reizēm, katru reizi dzirdēju tos pašus tukšos solījumus: “tūlīt būs”, “jau nāk”, “drīz saņemsiet”.
Rezultāts? Uz Ziemassvētkiem bērniem dāvanu nebija. Vilšanās, stress un asaras — svētki tika sabojāti.

Prece atnāca tikai 29. decembrī, kad Ziemassvētki jau sen bija pagājuši. Darbinieki — nelaipni, bez empātijas, it kā tas viss būtu pilnīgi normāli. Rodas sajūta, ka pēc naudas saņemšanas preces vienkārši pasūta no Ķīnas, nevis glabā noliktavā, kā tiek reklamēts. Tas, kas rakstīts mājaslapā, neatbilst realitātei.

Ļoti liela vilšanās. Neko te nesūtiet. Sajūta kā skems, nevis uzticams bērnu preču veikals.

I placed an order and completed the payment successfully, but I never received any order confirmation or status update. I tried contacting Babystore multiple times by phone, email, and Facebook, but no one responded.

At this point, there is no communication and no information about my order, which is very concerning. Based on my experience, customer service is unreliable and unresponsive.

I would strongly advise others to be cautious when ordering from this store.

The store replied on Facebook but still did not send any official order confirmation email, invoice, or delivery estimate. Communication remains unclear.

2025-12-29: I placed order No. 388314 and paid successfully, but I never received an order confirmation, invoice, or delivery information.

I contacted Babystore multiple times via email, phone, and Facebook Messenger, but communication remains poor and unprofessional.

I have now submitted a formal complaint and may escalate to authorities.

2026-01-08 I provided my bank details for a refund on January 2, 2026, as requested by Babystore. Today, they changed the refund start date to January 5, despite my original submission. The refund has still not been received, and communication remains unclear.

I have filed a formal complaint and may escalate to consumer protection authorities or law enforcement if the refund is not processed promptly.

2026-01-26
Order No. 388314 – No refund, no answer, total silence.
I provided my bank details on Jan 2, 2026 and was promised a refund within 14 business days. Nothing has been paid, and no communication from Babystore.
2026-01-27
Update: Babystore now claims that the refund has been made. However, no funds have been received in my account. I have checked all accounts, including the one used for payment.

Despite repeated requests, no transaction reference or proof of refund has been provided. Until verifiable proof or the money is received, this issue remains unresolved.

2026-01-28 Final update: The refund was eventually received, but only after significant delays, repeated follow-ups, and public pressure. Communication throughout the process was poor, inconsistent, and unclear.

Based on my experience, I cannot recommend this company. Order issues were resolved only after escalation, not through normal customer service.

I ordered a haakaa silicone milk collector at 2025-11-18. At first I did not even get a confirmation email with an order number, I just got a random email confirming that they got my money. I did not get my item in a week so I wrote an email to them and they responded that the item is out of stock (is said it was in stock on their website and that it's express delivery) and that they are waiting for the item to be shipped from another warehouse. Another two weeks passed and i did not get my item so i asked for a refund. Then they said that the item is shipped and no refund for me :))) And today, A MONTH later I got the wrong item........ GET ME MY REFUND! This is the only information about my order that they given me: HC020637460LT

This shop is a complete scam. I never received the item I ordered or a refund. I absolutely do not recommend it!

NEVER BUY FROM THIS SITE - it is not trustworthy!!!
In June 2025, I ordered a lot of things - for about 450 euros, the things arrived in July and surprise, instead of my ordered things, they sent me "replacements" because my ordered ones ran out, as they said. I mean, they sent me quite a few things without my confirmation...I've been writing to them since August, but THEY WILL NOT REFUND MY MONEY!!! (approx. 300 euros)...thieves - I will contact the court and all the institutions, which of course will cost them a lot more!...my order #374077...but no such attitude yet!

NEVER ORDER FROM THIS SITE. I also received a reply that the item was not it stock. I then cancelled my order but DID NOT RECEIVE ANY REFUND. After 14 days had passed I resent them my bank account details but STILL NO REFUND, only promises. Near impossible to contact them. Order nr 379467.

I bought a product that was listed as being in stock. As soon as I placed the order, I received an email apologizing that the product was not available, and they offered me another item, which was of much worse quality. I asked for a refund, and they said they would return the money within 14 days. Today is already the 16th day, and I still haven’t received my money back. I write them emails, but I don’t get any reply. I don’t understand how it’s still possible to behave like this in the 21st century.

Do not buy from here. I got different items than I ordered, wrote them a letter and did not even get a reply! I wish I had checked the reviews beforehand

Scam! Their website claims items are in stock and will be delivered in 5-7 working days. 3 weeks later they haven't even ordered the items from the distributor warehouse.

Noone answers emails and they laughed at me on the phone, said it's not their problem and put the phone down. Doesn't answer the phone anymore. When I realised I'll never receive the items, I requested a refund but even that was not an easy process.

Now it has been way over the legal time limit of 14 days for a refund and emails are not answered and, of course, no money.

They don't seem to care about Latvian Consumer Rights Protection Centre so further steps will be taken.

Not recommending, scammers. Sending wrong cheap items and not returning money.