BAi Embroidery Machine Avis 25

Luke Ren helped me out when I was panicked and freaking out and he got me back up and running via videos/messaging. He worked one on one with me for over an hour and was so kind. THANK YOU!!!

I'm a new BAi embroidery machine owner and have had to reach out for support several times since my purchase in December. Most, if not all, of my issues are new user related and have nothing to do with the machine. Even so support has been quick to respond (note that they are in China so their schedule is a little different than my typical one here in the US). They have helped me solve all of my issues quickly and completely. I am delighted with both the machine and the continued support I've received.

Truly a professional team to work with. Always responsive and always willing to assist.

I'm new to the world of embroidery. I chose the BAI MIRROR without any prior experience. Thanks to this great support, I haven't regretted it. Thank you so much for your help!

Customer support is A1. They make sure that if you're having a problem with your machine, they are doing everything to solve that problem. Great customer service.

I’ve had my Bai almost a year now and wouldn’t trade her for anything!! I was having such a hard time with my
Threads and REN went above and beyond to help me figure out what was going on. You can’t beat their tech services!! 10/10 ❤️

Highly recommended
I own a Bai mirror embroidery machine, and I want to share my experience. Initially, I struggled because only needle 15 wouldn’t trim, while the other functions worked perfectly. As a new Bai user, I was quite frustrated trying to fix the issue on my own. I spent hours searching on YouTube but couldn't find a solution until I discovered Wonder Liu on Facebook. He was incredibly helpful, guiding me to contact the technicians and even creating a support message group. When I explained my problem, they responded within minutes. Following their instructions, the technician immediately fixed the issue.
🌟🌟🌟🌟🌟Thanks to their quick action, the technician resolved the problem instantly. I was blown away; I was amazed, relieved, and grateful for their quick and effective assistance. Their support turned my frustration into a positive experience. I truly appreciate their help and highly recommend this technician and Wonder Liu on Facebook. Thank you so much for turning my problem into a success story!

The best experience ever with customer service, technical support and the machine (bai mirror 15needles) amazing excellent product and quality… I have more than 1 year with my machine and always they answer any question or problem that I have.

I had to contact customer service for a minor issue with my Mirror machine. responded quickly. He sent me a video showing how to fix the problem. It was a simple adjustment that took me only 1 minute to do, and my machine was back up and running for a long production session!

I highly recommend all machines and their professional team. You can easily find technical support on bai.store .

When I was going through the decision making process my rep was super helpful in answering all my questions as well as in detail explaining everything! I've Owened embroidery machines for a few years before buying a Bai and wanted it more specifically for hat embroidery and 2 weeks in I'm loving it!

The buying experience was great, although I was a little nervous buying this machine online. But the customer service is absolutely fantastic, from shipping to answering questions to sending videos of how to solve a problem. I am so impressed by this team and have not regretted my purchase for a moment. Highly recommend BAi!!!!

I have the Bai 2 head Vision…, never embroidered in my life. I bought it Oct 2025… it’s been a huge learning curve but I’ve had my issues or questions answered with a fast response and Luke Ren hands down knows everything about this machine inside and out!!! He’s been very helpful!! He has sent a ton of videos to help me understand my machine!!! Thank you!!!

My machine was purchased last September from Richword and has been really reliable. Almost any issue I've had was user error (I was extremely new to machine embroidery).
I did have an issue a few days ago where I lost use of half the needle. I posted in the Facebook group and in touch with Luke Ren on messenger. He had me send a couple pictures and a video, and was able to very quickly diagnose the issue, let me know the piece that needed to be replaced was in my bag of parts, and sent me a video showing how to fix it. I ran into another issue (my doing) and he once again diagnosed and sent a how to video.

The BAI engineers have been amazing! Super patient, knowledgeable, and really took the time to help me understand my BAI Vision 2 head step by step. Their support is making the learning process so much easier and less stressful. I truly appreciate their professionalism and quick responses—top-tier service!

I showed interest and I got contacted by Amy Wang right away, I am new to embroidery and so far I am very happy with the Bai Mirror and the technical support I have received.

The Bai team are so responsive! I appreciate all their help in trying to get me up and running. Quick response and noticed my issue right away. Was able to center my design and I'm currently stitching it now!

I have had to contact Bai support a few times. Some were to fix user errors. Some were to help me figure out how to do certain things. Each time Luke was able to understand what I needed, even if I wasnt sure what I was saying, and easily explained to me either how to fix the problem or adjust some settings to get the machine to do what I needed. And every time the issues were resolved in less than 30 mins. I have never once had a problem with the customer service with Bai. I highly recommend the Bai machine and their customer service.

Purchased my embroidery machine from the Bai store and it was only 1 month old before ab axis motor went out. My tech Luke was super helpful and got a motor shipped to me super fast. 5star technicians, 5star service.

Thank you Luke for your help. It’s greatly appreciated!

New to embroidery. I bought the machine, set it up and hit the ground running. No issues whatsoever. I haven’t needed support as everything went smoothly. I watched all the videos recommended by my rep and anything else others I could find. The rep and support are very active online and in the groups and seem to respond promptly helping people with issues. Majority of question and problems I see in the groups are user error and you can tell by the nature of the questions that they haven’t watched the recommended videos. I was very nervous buying this machine living in the most isolated capital city in the world Perth Western Australia meaning I rely 100% on online help. I feel confident that support could talk me through any repairs in the future