Customer support is A1. They make sure that if you're having a problem with your machine, they are doing everything to solve that problem. Great customer service.
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Lisez les avis des autres
My machine was purchased last September from Richword and has been really reliable. Almost any issue I've had was user error (I was extremely new to machine embroidery). I did have an issue a few da... Voir plus
I have had to contact Bai support a few times. Some were to fix user errors. Some were to help me figure out how to do certain things. Each time Luke was able to understand what I needed, even if I... Voir plus
New to embroidery. I bought the machine, set it up and hit the ground running. No issues whatsoever. I haven’t needed support as everything went smoothly. I watched all the videos recommended by my re... Voir plus
À propos de l'entreprise
- Magasin de broderie
- Boutique de loisirs créatifs
- Service de broderie
- Fournisseur d'équipements industriels
- Magasin de machines à coudre
Écrit par l'entreprise
BAi Embroidery Machine🌐bai.store| Professional Embroidery Equipments & Solutions 🚩Local Support: Professional training & service at local service centers. 🚩Technology-Driven: Expertly engineered for reliability and performance. 🚩User-Focused: Designed for professional results and ease of use. 🚩Fast Delivery: Reliable local warehousing for quick shipping & genuine parts. BAi operates through one official website only: bai.store This is the sole official platform for BAi brand information and products. For customers interested in purchasing BAi machines, we recommend visiting BAi Store (bai.store). Purchasing directly from the official website ensures access to authentic products, official warranty coverage, and direct support from the BAi team. If you are considering BAi machines or would like to learn more about our products, BAi Store is the best place to start.
Coordonnées de contact
Etats-Unis
- bai.store
4,7
Excellent
25 avis
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Best purchase I’ve made in embroidery
Best purchase I’ve made in embroidery! The machine itself is quality with all the extras you could possibly need lots of hoops and threads etc, the online support for maintenance and any issues is the best I’ve ever had for any technology and I wouldn’t go anywhere else now!
7 avril 2026
Avis spontané
Exceptional Experience - BAi MIRROR
We purchased the BAi MIRROR directly from their warehouse in Houston, late November 2025. Every aspect of the process was seamless. We were immediately connected to a Sales Rep via FaceBook and from there, she provided a Support Rep who has been vital in my learning experience. Aside from the machine itself, the level of customer support is my favorite aspect of BAi.
I was sent numerous videos to review prior to the set-up .... every topic has a YouTube video for support, and messaging via Facebook has proven incredibly convenient, despite the time difference. As a novice to embroidery, I benefitted from the tutorials and have had numerous questions that my Support Rep easily answered. Weekly, I receive messages from him, checking in on the machine.
I have successfully stitching over 75 hats, multiple shirts/sweatshirts, canvas bags, baby items and towels. The machine is incredible! I highly recommend BAi MIRROR to anyone looking for a solid, quality machine. This is my hobby, but I am confident the MIRROR would keep up with any business plan.
15 novembre 2025
Avis spontané
Love this machine!
Love this machine! I purchased through Helen on the website and then was assigned Kai as my tech to help with any troubleshooting. He’s been so helpful! I had never embroidered in my life and started with this machine first and I love it!
7 avril 2026
Avis spontané
Bought the BAI Mirror in Dec 2025
Bought the BAI Mirror in Dec 2025 . The machine is a work horse! When I ordered the machine, I had no clue about embroidery at all, when I received the Mirror it was so easy to use. The company also helps you when you do run into a small hiccup. From the sales to the support staff, you could not ask for better service! A few weeks ago I went and purchased a Poolin 2 in 1 sewing machine to compliment the Mirror. Very happy so far with the Poolin also… Kai was there every step of the way, making sure that as a customer I was happy and if I needed any help . He checks in every week to see if I have any concerns or queries…. Service in my opinion is above and beyond!
7 avril 2026
Avis spontané
Top notch customer support!
Every time I see ppl ask for multi needle embroidery machine, I always recommend BAI! Not only bc it is a fantastic machine, but bc I see first hand DAILY how dedicated and supportive they are on social media to assist customers. For the fist time- I was able to experience this for myself, and I am extremely impressed with how attentive and dedicated they are. I was beyond stressed on what could have been going wrong, they asked for pictures, went step by step, provide exact links and photos with exactly I should be working on. And WOW, my machine is back to normal! I can’t recommend them enough. If you want and industrial machine, at great price point, and amazing customer service service- you will not go wrong with Bai! I have already warned my husband that when the time is right, I will absolutely add another BAI! And after the troubleshooting we just went through, he said the same! He is very pleased with the support we received from Luke Ren and Corey Yang!
4 avril 2026
Avis spontané
Réponse de BAi Embroidery Machine
Your satisfaction drives bai.store. We are dedicated to supporting your passion for embroidery, anytime and anywhere. Stay tuned for more surprises! ✨
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