Baileys Blinds Avis 

Excellent service

Hi , fitter arrived done the job gone within 20 minutes , highly satisfied ***** ,

You would be mad to touch them with a barge pole. We ordered in May and had the second set removed on 10th Sept as they still did not fit and were between 1 & 2 inches short. When closed the bottom rail was up at 45% off the windowsill. Furthermore, the pelmets fell off and damaged our bronzes on the windowsill. They would not even allow us to retain them until we could organise replacements. It was poor customer service particularly considering it was not a fault of our making. They also missed or cancelled several appointments. The only saving grace was the fitters and office staff were very sympathetic.

This was our second time using Bailey's blinds and we have been very happy.
Everyone friendly and professional and product very good

Very efficient service and good value for money. We will definitely come back to you again in the future.

The blinds are perfect. John a really professional polite and punctual guy. Thanks so much.

I couldn't recommend using Baileys Blinds based on my recent experience
The local Estimator, Dave, was very efficient and helpful as were both fitters.
The failure was with the system and how it was managed.
The information from the Estimator wasn't used correctly by the factory in Scotland, or given to the fitters in Spennymoor, so the agreed fitting date was wrongly booked.
I'd moved furniture in preparation, only to be told at 8.30am that my blinds hadn't even been made yet !!

They arrived a week late, but one was 171 deep instead of 117, so there was another week's delay.
I'd trustingly paid upfront which I came to regret.
I made countless attempts to contact Graham, the Manager who seemed to be forever out of the office, filling in for staff shortages, preventing him actually managing.

I patiently dealt with Liz, in the Scottish office, who was supportive throughout this shambolic process. She repeatedly apologised and was very understanding of my complaints.
When Graham eventually rang me, he offered a refund of £40 on an order of almost £1000 ! This had to be sanctioned by ''a Director.''
I was shocked but reluctantly accepted, just to end the frustration of dealing with Baileys.

However I was appalled to then discover one of the slats in my patio door blinds, was made up of two short pieces sewn together across the middle !!
(I've tried to insert a photo here. )



I immediately emailed Graham with photos , asking for a prompt explanation and further refund.
Although a replacement piece came after another week, I waited two more weeks but didn't hear from Graham.
Finally I spoke to Liz again, but she'd clearly been instructed by someone to shut me down by saying :-
Graham had refunded £40, they had dealt with all the errors, and ''we aren't perfect.''

They certainly aren't, but they're perfectly happy to take your money !
So far the blinds seem fine, but from my experience can I have confidence they'll prove of lasting quality ?

Baileys had a reputation as a Newcastle run family business, but are now a subsidiary in a web of companies based in Stirling, owned by a Scottish family.
Please think twice about using Baileys.
I wish I had.

We have used Bailey's Blinds ever since we bought our first house in the 70s. In those days there was a shop in Gosforth where the samples could be seen and spare parts bought. Sadly the shops have gone but the service is still as good. We had a vertical and a venetian fitted this week with the usual professionalism.

Straight forward process with knowledgeable guys advising on both measure and fitting

Arrived on time and kept us informed when blind out of stock.

Very friendly customer service - great quality blinds that were expertly fitted (and look amazing up!!!) - fantastic value - at a price that beat all my other quotes!

I gave you five stars.
I don’t write essays.

Polite and helpful staff who kept me informed at all times, as well as a great product that was fitted to a high standard.

Amazing service from these guys. My blinds are so smart and well made. Lloyd was so quick and super friendly he was in and out in no time.

Great product, great fitting, really pleased with it! Would use again.

Superb service from start to finish. Efficient, fast and friendly. Blinds look amazing.Would not hesitate to recommend to others.

Helpful, friendly, professional, informative staff. Good communication throughout the process. Quality products, well fitted and on time.

Dan who fitted the shutters was very efficient and friendly, gave good advice on looking after them, great lad. Service overall from Baileys was excellent staff so helpful and friendly. Definitely recommend Baileys.

Very happy with my new blinds, from start to finish the service was very efficient. The team are lovely & professional, I will be recommending to friends & family.

Fantastic service from start to finish. Really impressed with how quick the whole process was. We had a consultation on the Wednesday and by Friday they were fitted, lots of advice given from the staff on styles and colours too. Very happy 😊