I'll copy here the email i sent them 2 weeks ago with no reply. My first question - your social media and web search returns suggest that your coffee is certified organically grown. I can't see any ev... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Good service ! I like what they do. Testing, organic, sourcing the best coffee. Coffee smells very fresh when you open it. Tastes lovely very smooth . I like the fact that it’s 100% Arabica coffe... Voir plus
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I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... Voir plus
L'entreprise a répondu
Balance Coffee offers a refreshing approach to coffee, focusing on quality, health, and sustainability. Their beans are organically sourced and tested to be free from pesticides, mycotoxins, and hea... Voir plus
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À propos de l'entreprise
- Torréfacteurs
- Fournisseur de machine à café
- Boutique de café
- Grossiste en café
- Boutique de produits diététiques
Écrit par l'entreprise
At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
The Balance Promise
Fresh healthy coffee, delivered with zero risk
Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.
Coordonnées de contact
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, Royaume-Uni
- 07828546036
- orders@balancecoffee.co.uk
- balancecoffee.co.uk
4,5
Excellent
348 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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No reply to customer emails
I'll copy here the email i sent them 2 weeks ago with no reply. My first question - your social media and web search returns suggest that your coffee is certified organically grown. I can't see any evidence of authentication that this is the case. Is this coffee produced by certified organic growers?
9 avril 2026
Avis spontané
Réponse : Balance Coffee
Hi Sue,
Thank you for reaching out and I'm so sorry to hear your previous email went unanswered. That's not the experience we want for anyone, and I completely understand the frustration.
We'd love to look into this and get your question answered properly.🙏🏻 Could you resend your email to orders@balancecoffee.co.uk? We want to make sure it reaches us this time and that we can get back to you promptly.
Thanks again for your patience and for giving us the chance to make it right.
Jallyca of Customer Care
Great tasting coffee and great service
Great tasting coffee and great service
22 avril 2026
Avis spontané
Réponse : Balance Coffee
Thank you for sharing your experience, Shadab! Appreciate and enjoy your daily dose of balance coffee! ☕️
Jallyca of Customer Care
Customer Service Meltdown
Extremely slow dealing with a unfulfilled order. Major continuity issues..
18 avril 2026
Avis spontané
Balance Coffee offers a refreshing…
Balance Coffee offers a refreshing approach to coffee, focusing on quality, health, and sustainability. Their beans are organically sourced and tested to be free from pesticides, mycotoxins, and heavy metals, which sets them apart from many conventional coffee brands.
The taste is smooth and well-balanced, with a clean finish that reflects the care taken in sourcing and roasting. Beyond flavor, what stands out is the brand’s commitment to transparency and wellness—appealing to those who want their daily coffee without unwanted chemicals.
Overall, the coffee I have tried so far from Balance Coffee is smooth with a lot of texture and clarity. Very happy.
4 avril 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for the thoughtful feedback, Mark! We're thrilled you're enjoying the smoothness and clarity of the coffee. It means a lot that our commitment to quality and transparency resonates with you.
We really appreciate your support and cheers to many more great cups ahead! ☕️
Jallyca of Customer Care
Good service great tasting coffee
Good service !
I like what they do. Testing, organic, sourcing the best coffee.
Coffee smells very fresh when you open it.
Tastes lovely very smooth . I like the fact that it’s 100% Arabica coffee so it contains less caffeine than some commercial blended coffee like I have been using before.
I ordered the Dark fire energy.
It’s very nice, balanced ,rounded no bitterness, the more I drink it the more I like it!
14 avril 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for the wonderful words and feedback! We are so happy that you are enjoying our Darkfire Energy coffee! Cheers ☕️
Jallyca of Customer Care
An excellent responsive service from…
An excellent responsive service from Balance Coffee and an issue with an order was very quickly resolved. Wonderful coffee too!
8 avril 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for this lovely review! We're really glad we could resolve the issue quickly for you and getting things right for our customers is always our top priority, Rosaline.
And we're delighted you're enjoying the coffee! That's what it's all about. ☕
Réponse : Balance Coffee
Thank you for sharing your experience, Andy! Cheers ☕️
Jallyca of Customer Care
Best of all for me
I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc
Marks response was full and detailed. Turns out balance coffee ticks all my boxes. Over and above all others. Wonderful and highly recommended
31 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for taking the time to share this! We're thrilled that Mark could answer all your questions and help you find exactly what you were looking for.
It's wonderful to hear that Balance Coffee ticks all your boxes as that's exactly what we aim for, Andrew. We put a lot of care into sourcing our ingredients and being transparent about what goes into every cup, so it means the world when customers like you notice and appreciate those details.
Welcome back, and thank you for the fantastic recommendation! ☕
Réponse : Balance Coffee
Thank you for your kind words and for sharing your experience, Jorden! Cheers to more coffee!
Awesome coffee
Coffee is awesome, staff super helpful, accommodating and kind.
23 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for the lovely feedback, Stacey! We are really glad you enjoyed the coffee and had a great experience with the team. We appreciate you taking the time to share this and look forward to serving you again soon.
Jallyca of Customer Care
Delicious coffee
Delicious coffee, above all healthy and pesticide-free. I drink several cups a day and feel great. They say coffee raises blood pressure, but this coffee doesn't raise it at all. I've had my blood pressure checked and everything is normal. I recommend this coffee because it's excellent.
16 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for sharing your experience. We are really happy to hear you are enjoying the taste and quality of the coffee and that it makes you feel great throughout the day. It means a lot to us that you appreciate the clean, pesticide free approach as well.
We truly appreciate your recommendation and your support. Cheers ☕😊
Jallyca of Customer Care
Great taste, amazing quality
At first i thought its a bit expensive, but i never tried specialty coffee before. However, ehen i had my first sip of coffee i was pleasantly surprised with the taste, and to be completely honest, i was wired. Ive never felt such energy from just one cup of cofee before in my life, it really is a change from your average supermarket coffee. 10/10 definetely worth the money.
14 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for the amazing feedback, Wojciech. We are really glad you gave specialty coffee a try and even happier to hear you enjoyed the taste and quality. We truly appreciate your support and the 10 out of 10 rating. Enjoy every cup. ☕😊
Jallyca of Customer Care
Lovely customer service!
It's a personal business, there are real people on the other side talking to you if you have queries. I think this is very important.
10 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for your kind words, Carla. We truly appreciate it. It means a lot to us that you recognise there are real people behind the business doing our best to help whenever you need support. We are always here if you have any questions and we are really grateful for your support. 😊
Jallyca of Customer Care
Avoid order placed not received
Avoid order placed not received, contacted them and asked to wait longer. Sent emails and tried to call no response. AVOID Service
2 mars 2026
Avis spontané
Réponse : Balance Coffee
Hi Colin, We have replied to your message and also sent another email, hoping to reach you so we can assist further. Please check your inbox or spam folder and get back to us when you can so we can help resolve this for you. Looking forward to hearing from you.
Jallyca of Customer Care
This is the best coffee I have ever had…
This is the best coffee I have ever had with none of the nasties. We get the dark fire energy and you can taste all the tasting notes. Freshly roasted within days of delivery to your front door. What really great about this coffee don’t get any jittery feelings you can get with coffee.
6 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for the amazing feedback, Miss C! We're thrilled to hear you're enjoying the Dark Fire Energy and that the flavour and freshness are hitting the mark for you.
We really appreciate you taking the time to share your thoughts and for being part of the Balance Coffee community.
Enjoy your next cup! ☕
Jallyca of Customer Care
The best coffee you can buy!
It was initially the toxic free aspect that was my reason for trying Balance Coffee. Then after trying it well I know there was no going back to any other brands! It just feels clean, has no negative side effects and tastes great. I no longer get that acidic feeling or sometimes the tired and nauseous feeling that coffee used to give me.
Also, having picked up a few batista tips from the Balance emails, I decided to invest in a coffee grinder, so now fully appreciate the added benefit of freshly ground coffee every day, which snells delightful. It's been a pleasure learning more about coffee and discovering Balance Coffee which by my estimates is second to none.
6 mars 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for taking the time to share this with us, Marc. It really means a lot. We're delighted to hear that Balance Coffee has been such a positive change for you, both in how it tastes and how it makes you feel.
Your kind words truly mean a lot to the team, and we're so happy to have you as part of the Balance Coffee community. Thanks again for your support! ☕
Jallyca of Customer Care
Weak and Watery. Not a Real Espresso Alternative
I replaced my usual espresso with the medium roast Rotate Espresso, but unfortunately it’s nothing like an espresso. For anyone who enjoys strong coffee, this comes across as very weak. I really wanted a healthier alternative, but even with a generous amount, it came out tasting like water with just a hint of coffee. It doesn’t give you the same kick that an espresso does.
16 février 2026
Réponse : Balance Coffee
Thank you for sharing your feedback, Anastasia. We’ve reached out via email to assist with your concern and would love to hear from you so we can help find the best solution.
Looking forward to your reply.
Jallyca of Customer Care
I don't get any side effects
I don't get any side effects, jitters etc. I like the taste and the lions mane is good for me. win win.
27 février 2026
Réponse : Balance Coffee
That sounds like a perfect combo, Christina! Enjoying the taste without any side effects while getting the benefits from lion’s mane is definitely a win win. Thank you for sharing!
Jallyca of Customer Care
Searching for clean coffee
I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould, no pesticides. I'm now on my 3rd bag. I love the taste and really enjoy my coffee now. BTW the company are great too, efficient and communicative and always ready to help with any queries. One happy customer.
25 février 2026
Avis spontané
Réponse : Balance Coffee
Thank you so much for sharing your experience, Donna. It’s wonderful to hear that you’ve found a coffee that not only tastes great but is also clean and healthy. We’re thrilled that Balance has made your coffee routine so enjoyable and that our team has been able to support you along the way. We really appreciate your kind words and your continued support.
Jallyca of Customer Care
Réponse : Balance Coffee
Thank you, Shiv! We truly appreciate it.
Jallyca of Customer Care
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