Balance Coffee Avis 

I've been drinking Balance Coffee for a year now. Every time I make a Coffee, I'm delighted I found them. After a bit of 'back and forth' at the beginning, trying to refine the grind, I ended up with Rotate Espresso Cafetiere. I love the smooth texture and the great taste. But, the but I love the most is the ethics behind the coffee. I won't be ordering elsewhere anytime soon!

I’ve tried many independent and speciality coffee houses and online sites ‘at home’ offerings and have never really been blown away by anything. Balance has changed that and I’m now completely obsessed with my cafetière. The coffee from Balance is simply in a different league to anything else I’ve tried, it’s fantastic. I would implore anybody to give it a try, I don’t think you’ll look back! Customer service is decent too, can’t fault that either.

Communication with the company is excellent. Delivery is fast, and the coffee (Darkfire Energy) is excellent. Highly recommended.

The product is amazing, it tastes delicious and I wish I lived in the UK to be able to order it more often. It is hardly impossible to get coffee with such an exceptional quality where I live, that’s why, after reading some best coffee reviews I decided to order it. Issue was I ordered it on Apr 30 and I received it on June 12 after paying 65€ to clear customs. I think this is something it shoud be improved so that all Balance coffee lovers, regardless of their origin, can order without paying extra fees and experiencing long waiting times to get it home.

A promotion requesting feedback in return for a discount enticed me to take the time and upload a short video to the Balance website. However when it came to applying the code for my next purchase I couldn’t get it to work.

Customer Services assured me it was the correct code and I tried again for my subsequent purchase the following month to no avail. Eventually after more email contact with Balance Customer Services it became apparent that the discount did not apply to subscribers, of which I am one.

I was disappointed that loyal customers had been targeted with a promotion that they couldn’t claim the reward for and voiced this to the team.

The issue was escalated and they agreed that the promotion should have been clearer and honoured the offer by processing a manual refund for the discount offered. I’ve always found they Customer Services team to be of the highest standard, polite, quick to respond and really wanting to do the right thing. They would have got five stars if they could have identified the actual issue regarding why the discount code wouldn’t work for me sooner. As far as the rest of my experience it is a clear 5 stars. I will remain a subscriber as their Rotate Espresso is by far the best coffee I’ve ever drunk.

I ordered a La Marzocco linea mini which was shown as in stock the order was cancelled without any explanation. Very poor service avoid.

Excellent products and great customer service! Very responsive and get back to you quickly

I literally can’t get enough of this coffee, it tastes amazing and it’s packed with antioxidants and polyphenols for health benefits.
My favourite is Stability blend and Rotate espresso ☕️

Delicious coffee, great customer service

On my second order now and the coffee genuinely is excellent. I ordered the Single Origin Bundle and it's been a treat to brew at home.

What's stood out even more is the customer service. Mark took the time to walk me through brewing tips tailored to my exact setup, and when I came back weeks later with more questions about equipment, he was just as helpful. A small business that actually responds like that is rare.

Overall, great product and a team that genuinely cares. Happy to keep ordering.

I am thoroughly enjoying Balance coffee, it’s by far the best coffee I have ever tasted and to know its mould free, mycotoxin free and packed with antioxidants and polyphenols is a game changer.
I love the Stability blend, Dark Fire, Rotate espresso and Limited Edition.
Life long customer now and their customer service is brilliant.

The coffee is fine. But the customer service is lower than low. I do not wish to anyone to deal with them.
First, on they page they offer 15% discount for firs order. I ordered, but they did not give me the discount, but complementary coffee and mushroom elixirs.
Second, my order supposed to arrive
on Monday, did not. Arrived on
Tuesday, but not my order, instead of
3 bags of 1kg and complimentary
gold roast, I got 3 bags of 250g
coffee and complimentary darkfire.
I wrote them, no answer, called them no answer.
I opened bag of complimentary darkfire, as I needed coffee, the order was late 1 day already.
Got answer another day, to send again all details to another email.
I did. Mark told me to return that order and they will send my one.
I wrote that I opened 1 bag of complimentary darkfire and offered to pay for it, if I have to.
I returned that wrong delivery.
I was asked to return my complimentary gold roast, for darkfire, that I opened.
I said no, I keep my original order, not going to do once more all the hustle of return process.
But Mark insisted that return it, because it cost less to him.
I had so much stress and spent so much time, to fix their mistake.
And still mot done.
James, you need professionals and responsible humans, that do not ask customers to fix their mistakes.
One of the worst shopping experience I had.

Thank you Balance for responding swiftly following me posting here to resolve things with me. Very much appreciated!

I'll copy here the email i sent them 2 weeks ago with no reply. My first question - your social media and web search returns suggest that your coffee is certified organically grown. I can't see any evidence of authentication that this is the case. Is this coffee produced by certified organic growers?

Great tasting coffee and great service

I recently experienced a communication problem with Balance concerning a previous order which caused a level of frustration on my part however, Mark worked hard establishing what the issue was and dealt with this in a professional manner. Balance is my sole coffee provider so I want them to do well and stay in business. All is well now.

Balance Coffee offers a refreshing approach to coffee, focusing on quality, health, and sustainability. Their beans are organically sourced and tested to be free from pesticides, mycotoxins, and heavy metals, which sets them apart from many conventional coffee brands.
The taste is smooth and well-balanced, with a clean finish that reflects the care taken in sourcing and roasting. Beyond flavor, what stands out is the brand’s commitment to transparency and wellness—appealing to those who want their daily coffee without unwanted chemicals.
Overall, the coffee I have tried so far from Balance Coffee is smooth with a lot of texture and clarity. Very happy.

Good service !
I like what they do. Testing, organic, sourcing the best coffee.
Coffee smells very fresh when you open it.
Tastes lovely very smooth . I like the fact that it’s 100% Arabica coffee so it contains less caffeine than some commercial blended coffee like I have been using before.
I ordered the Dark fire energy.
It’s very nice, balanced ,rounded no bitterness, the more I drink it the more I like it!

An excellent responsive service from Balance Coffee and an issue with an order was very quickly resolved. Wonderful coffee too!

Absolutely delicious coffee…! Highly recommend…

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc
Marks response was full and detailed. Turns out balance coffee ticks all my boxes. Over and above all others. Wonderful and highly recommended