Extremely disappointing experience with…
Extremely disappointing experience with Banana Club.
I ordered two pants. One arrived in the wrong size, so I requested an exchange. Instead of sending the correct black formal pant, Banana Club sent a completely different product (a navy blue trouser). This means they made two mistakes on the same order.
I contacted customer support multiple times, but they repeatedly misunderstood the issue, even marking my ticket as resolved before it actually was. Later, they incorrectly claimed my order was Cash on Delivery, even though I had paid online through Paytm. After I corrected them and requested a refund to my original payment method, they stopped responding altogether.
It has been over a month of constant follow-ups, and I still haven't received a proper update regarding my refund. Their customer service is slow, unorganized, and fails to take responsibility for mistakes made on their end.
I expected a simple exchange, but instead had to deal with incorrect deliveries, inaccurate information, and poor communication. I would not recommend buying from Banana Club unless they significantly improve their quality control and customer support.
1 juillet 2026
Avis spontané