Banana Split DK Avis 

Réponse de Banana Split DK

6 févr. 2022

Hi Dina,

Thank you for your review!

Our shipping policies are clearly stated all over our website. It takes 23-30 business days for the order to reach your doorstep, so if you choose to place an order with us you're agreeing to said terms.

We did receive your return request, and the reason you gave for wanting to return was that the vest "didn't suit you", nothing regarding the size being wrong. However, we sent you an email requesting pictures of the item since you didn't add them to the original request, but we never got a response from you. It's impossible for us to process a request if we don't have the required documentation.

In a good-will act we are willing to study your case but we will kindly ask you to please send us the required pictures in reply to the email we previously have sent! Check your spam inbox in case it is not on the regular inbox.

With love,
Banana Split DK

Réponse de Banana Split DK

6 févr. 2022

Hi Julie,

Thank you for your review!

Customers are encouraged to return requests through our Return Center on this link https://bananasplitdk.returnscenter.com/. As today we haven't received any return request from you whatsoever. You are more than welcome to apply for it and we'll try our best to help you process the request.

With love,
Banana Split DK

Réponse de Banana Split DK

18 févr. 2021

Hi Sascha, thank you for your review!

It is the customer's responsibility to check the size charts and choose accordingly to their own measurements, of course you're always welcome to ask our customer service for help choosing the correct size. It is out of our hands if you ordered the wrong size for the Regina Sweater and didn't contact us for help.

We encourage you to contact us at info@bananasplitdk.com for a return/refund process, before Tuesday next week (23.02).

With love,
Banana Split DK

Réponse de Banana Split DK

20 janv. 2021

Hi Hanne,

You had reviewed us already. This was our answer then, and it's the same still.

You placed your order with us on the 9th of december, and received it on the 17th of December. From that day to the day you submitted your request, 1st of January/2021, there are 15 days and our return policies are very clear on our website regarding the 14 day time frame to accept returns. You had 7 days after Christmas to submit the request on time, and it was out of our hands to process the request then.

Réponse de Banana Split DK

21 janv. 2021

Hi Mia,

We are very clear with our customers and followers about our delivery times, our shipping policies are available in our website, and we encourage all of you to please read them before placing your orders to avoid issues. This is something we can't control as our warehouses and suppliers are located around the whole world and the items are being imported. Of course, you are free to not place an order if you feel the delivery times are too long for you, we totally understand.

With that being said, thank you for purchasing with us and again, thank you for your review.

With love,
Mili

Réponse de Banana Split DK

21 janv. 2021

Hi Anja,

We are very clear with our customers and followers about our delivery times, our shipping policies are available in our website, and we encourage all of you to please read them before placing your orders to avoid issues. This is something we can't control as our warehouses and suppliers are located around the whole world and the items are being imported. Of course, you are free to not place an order if you feel the delivery times are too long for you, we totally understand.

With that being said, thank you for purchasing with us and again, thank you for your review.

With love,
Mili

Réponse de Banana Split DK

14 janv. 2021

Hi Christina!

Thank you SO much for your review, we are so happy you are satisfied with our service! Just wanted to clarify that the difference of sizes is because the Juni Vest is Oversized fitting, and the Ninna One is normal fitting.

Thank you for trusting and supporting us.

We love you!

Réponse de Banana Split DK

11 janv. 2021

Hi Jesper,

Thank you for your review!

We are glad to know you are happy with most of our service. We promise we are working hard every day to be able to reduce delivery times.

Réponse de Banana Split DK

Actualisé le 11 janv. 2021

Thank you so much Ivana, it's for customers like you that we love what we do!

We love you!

Réponse de Banana Split DK

13 janv. 2021

Hi Malene,

Thank you for your review.

If we were a scam company you wouldn't have received your Regina Sweater yesterday! Next time, we strongly advise you to read the shipping policies as you, yourself, admitted to not have done it before placing your order in one of the emails were we asked you about it. Here is your email:

"Hi,

Maybe not, but how can it take so long?

It’s a Christmas present for my niece, and I need to know if it arrives on time?

What does “received by line-haul” means? (Tracking).

Maybe you should write it on the front of the page, so people don’t have to read FAQ and shopping terms before placing a order - it is not normal in DK.

Mvh Malene Sandie"

It is, in fact, written all over our website, as we also informed you attaching a screenshot of the pop up that opens once a customer first visits our website. Here is our email:

" Hi again Malene,

We are very vocal about the reason why our items take a certain amount of time to arrive. Our suppliers and their warehouses are located around the whole world and for the time being, as we are still quite a small shop, we can’t have a stock here in Denmark yet of all the items in our store. That is the reason why.

Unfortunately I can’t give you an exact date for the item to arrive as it can vary between the 23 to 30 business days. “Received by line-haul” means that your package was received by a truck that will take the package to the airline.

Attached you’ll find a screenshot of our front page on our website where a popup opens and informs all customers about it when they first visit the website. We can’t make sure that you guys read them, but that’s why on our social media, we are always encouraging our followers to read all the important information. No matter what it’s important to know who you’re buying from and all the terms and conditions, otherwise how can you know you can trust that company with your money?

Let us know if there’s anything else we can do for you!

With love,
Mili
Banana Split DK"

So we have been as helpful as we can, we've provided you updates on your package every time you've contacted us asking for it. Your package was in transit for 29 business days, which is still within our stated delivery times, and that's why it is SO important that people read the shipping policies before placing orders.

Anyways, thanks for your purchase and have a lovely 2021!

Réponse de Banana Split DK

11 janv. 2021

Hi Charlotte,

We are very clear with our customers and followers about our delivery times, our shipping policies are available in our website, and we encourage all of you to please read them before placing your orders to avoid issues. This is something we can't control as our warehouses and suppliers are located around the whole world and the items are being imported. Of course, you are free to not place an order if you feel the delivery times are too long for you, we totally understand.

With that being said, thank you for purchasing with us and again, thank you for your review.

With love,
Mili

Réponse de Banana Split DK

8 janv. 2021

Hi Maria,

Thanks for your review.

Your package is out for delivery today, this information is available in our "Track Your Order" link.

We are very vocal with our delivery times that take 23-30 business days, and this information is on all over our website, so you knew how long approximately it would take. You placed your order on the 27th of December, and it was shipped out on the 2nd of December. When we talk about business days weekends and holidays are not included, so your package was in transit for, exactly, 23 days until today that it will be delivered.

Next time we advice you to read the shipping policies throughout and choose if you can wait the stated times.

Happy 2021!

Réponse de Banana Split DK

8 janv. 2021

Hi Susanne,

Thank you for your review!

Your package arrived in the Post Office on the 6th of January, so it should be out for delivery soon!

Thank you for trusting us and choosing us to do your online shopping💕

We love you!

Réponse de Banana Split DK

4 janv. 2021

Hi Gitte,

Thank you for your review.

Our offices were closed during New Years Holiday, that's why we answered to the email you sent on the 31st of December until today. We've answered promptly to all of your other emails before the holidays, and your previous return request was processed and accepted the same day, so we are sad to see our efforts have been overlooked.

Nevertheless, we thank you for your purchase and hope you have a great 2021!

Réponse de Banana Split DK

4 janv. 2021

Hi there!

Thank you for your review! We are so glad you enjoyed your experience shopping with us. Remember it is important to read the shipping and return policies before placing your order! Returns are totally free for our customers and they are available for any order that has been received no more than 14 days.

We promise we are working hard every day to be able to reduce delivery times.

We love you!

Réponse de Banana Split DK

20 nov. 2020

Hi there!

Thank you SO much for your review! We are so glad you enjoyed your experience shopping with us, and we promise we are working hard every day to be able to reduce delivery times.
We love you!

Réponse de Banana Split DK

26 oct. 2020

Hi Alberte, thank you for your review.

Regarding our delivery times, as we always say, we encourage our customers to read our shipping policies before placing your orders so you can be fully aware that it takes 23-30 business days for your item to reach your doorstep. Your order was shipped on the 26th of August and you received it on the 16h of September, which means that the delivery only took 15 business days which is even less than our average. If you were not happy with your order you can return it at no cost to our offices in Denmark and we will refund you immediately, just let us know!

Now, about the lack of response on your email we want to apologize. We just realized, due to your review, that there was a mixup with your email and we did answer to you, but thought you were another one of our customers who had the same name and her order was #1036 who had also inquired about the shipping times and forwarded you the email we had previously sent to her. Again, we are sorry for the misunderstanding and it's definitely a growth opportunity for us.

Please let us know if you'd like to return the item or if there's anything else we could do for you, thank you for your time.

Réponse de Banana Split DK

8 oct. 2020

Mange tak for din anmeldelse, Sara! 💕
Vi arbejder konstant på at forbedre, så vi kan tilbyde vores kunder bedre leveringstider i fremtiden! Tak, fordi du stoler på os, og vi håber, at du får glæde af dit køb.🌸✨

Réponse de Banana Split DK

4 oct. 2020

Hi René,

Thank you for review.

We hope that you have read our shipping policies before placing your order, as we state there that our deliveries take 23-30 business days to reach your doorstep. We've advised you through our email conversations, and our Customer Service Chat how to track your order and to make sure you're adding the order number instead of the tracking number when entering the required information.

Your order was shipped on the 9th of September, and it's been 18 business days since then, which is still within the shipping policies. Your package has arrived to customs on October 2nd, and it should be delivered within the next days.

Please let us know if there's anything else we can do for you.

With love,
Mili