B&M Waste Services Avis 292

Apart from Lisa I have not had a great experience. Would not recommend. My complaint was closed down before anyone had even contacted me about it.

When B&M’s system works, it works — the bins are good, the process is straightforward, and everything runs smoothly. Unfortunately, that only seems to happen when it suits them.

Over time we’ve experienced repeated issues: missed collections, last‑minute cancellations, unannounced date changes, and permanent schedule changes made without any consultation. We only discover something has gone wrong when we bring the bin back inside and it’s still full. There’s no proactive communication, no warning, and no explanation. Every time, it’s left to us to chase B&M, rearrange the collection, and sort out the problem.

What makes this even more frustrating is the imbalance in how responsibility — and cost — is handled:

When B&M change or cancel things
They can cancel a collection on the day - Cost to them: nothing.

They can change the date or time without notice- Cost to them: nothing.

They can permanently alter your collection schedule to suit their routes - Cost to them: nothing.

When we have to adapt
If we move the bin 20 metres due to roadworks or access issues — still on a public road, still accessible — B&M class it as a “non‑collection” and charge us. No attempt to ring the bell, no attempt to look around, just an automatic fee for something entirely reasonable.

Cost to us: a charge for their lack of effort.

The service feels less like customer support and more like “read the contract — we say, you pay”. The contract seems to take priority over communication, reliability, or customer service. It’s disappointing, because it does not need to be this way. . . .just provide a fair and reasonable service. . . .not a lot to ask. . .is it?

The three stars are purely for the bins themselves and the fact that when the system works, it works well. But overall, it’s a sad state of affairs when the customer ends up doing more chasing, and avoiding/checking clauses, than the service provider simply providing the service they are enaged for .
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Excellent advice and service fro Josh Waters, he was helpful and sorted out my waste requirements very quickly

I was not sure from the customer portal how to request a service frequency change so emailed a generic inbox. I had the usual auto response and within 9 working days I got a reply from a helpful customer service representative, Josh Waters. He quickly supported my request and we signed a new agreement. Overall the process was seamless, although could have been a little quicker, which is why I scored 4 out of 5 stars.

We recently reviewed our waste contract with B&M Waste Services, and the service from Josh was excellent. He took the time to go through our current setup and worked out a much more cost-effective solution for our business.

Josh was friendly, knowledgeable and very straightforward to deal with. He explained the options clearly and helped arrange a revised service that significantly reduced our annual costs while still meeting our needs.

The process was smooth, communication was quick, and the paperwork was sent over promptly.

Great customer service and a genuinely helpful approach. Thanks again to Josh for his assistance.

Paul

Our experience with B&M waste has been a pleasant experience for a few years now, we find the prices good value, the customer service to be helpful and the binmen themselves are both helpful and chatty. I deal mostly with a lady called Angela who always responds swiftly, helps out with our account and provides valuable information when needed.

Thanks to Josh.

Extremely helpful on contract renewal.
Speedy, helpful and efficient service from Josh Waters which made the whole process totally hassle free.

I have had a positive experience with this company and helped our business needs buy being fully flexible with our service agreement. Josh Waters gave professional, helpful and friendly service whilst assisting us.

Very quick turn around and fast reply on our contract review. Always great working with B&M services. We have worked with Angela from customer relations who always looks after us with any queries.

Wouldn't use this service if they paid me wrong bin delivered to start with replaced by bin i ordered key was left in bin was never informed they had left it at the back of building when questioned why they had taken 2 payments out of bank in 20 days customer service were dam right rude and spoke over me several times told I couldn't terminate contract without paying a cancellation fee was told to speak to credit control like it was my job to fix there mistakes told them to ring me and canceled there direct debit see how you get your money now
good luck your gonna need it !!!

I dealt with Josh Waters who was very helpful in changing my contract requirements. One of the easiest transactions I have experienced.

Weekly collections always on point, never an issue.

Alice See was very helpful with providing the required information and responded quickly to my emails.

Used B & M waste for a few years now after trying lots of other companies.
Great communication with them (especially Josh Waters) and have had a completely reliable service from them

B&M Waste Services has been satisfactory overall, and I've been with them for over two years. Josh Waters was especially helpful in getting my reprice contract started. However, I had an unfortunate experience with a representative on the morning of 10/2/26. The individual who answered my phone call was quite rude and could benefit from training in customer service skills.

I have been using this service for over two years and continue to be impressed. Angela handled my issue promptly and professionally.

Have been using b&m For years for our business, needed to upgrade our collection amounts and Angela was super helpful in sorting this out for us, would recommend.

Josh Waters handled my enquiry and new contract with great efficiency and promptness. I am hopeful that colleges will provide similar services.

We gave notice to termination our contract at the required time, 5-6 months before expiry, sent by recorded delivery to the Head Office however they are disputing this (saying it was late - it wasn't) and trying to tie us in for another 2 years!

B&M's termination and automatic renewal clauses are very onerous compared to their competitors and could easily be argued to be unfair under UK law. We were not made aware of these and this is part of the reason we are leaving.

In any case, they're simply not very good at what they do so go elsewhere.