Ciara, the agent,made this process great. Professional, knowledgeable and a pleasure to deal with. She went out of her way, contacting billing, calling me back and sorting the issue fully. Every comp... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Panda Loyalty Team member Adam was an absolute pleasure to speak with. He was helpful, had access to my bin lift info and had the mandate to make billing decisions that were fair and reasonable. My is... Voir plus
L'entreprise a répondu
I am a Panda customer for a number of years. All good. Today ( this morning)I raised an issue that my bin collection did not happen yesterday for my black bin. The Panda representative was excellent i... Voir plus
L'entreprise a répondu
Dreadful company to deal with. I was told after leaving a previous review on there site about the removal of bins, that they would be removed in 2 days. This is on going since before Christmas. Bins... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de gestion des déchets
- Fournisseur d'électricité
- Fournisseur d'énergie
- Service de collecte d'ordures ménagères
- Déchetterie
- Compagnie gazière
Écrit par l'entreprise
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Coordonnées de contact
Ballymount Road Upper, D24E097, Dublin 24, Irlande
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4,2
Bien
3 k avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Panda
Thank you so much for the 5‑star review. We’re delighted to hear you were happy with our customer service. Your support means a lot to us.
Excellent Customer Service
I am a Panda customer for a number of years. All good. Today ( this morning)I raised an issue that my bin collection did not happen yesterday for my black bin. The Panda representative was excellent in resolving the matter and this exceeded expectations.
17 avril 2026
Avis spontané
Réponse : Panda
Thank you for being a loyal Panda customer over the years Peter. We really appreciate your 5‑star review. I’m delighted to hear that our team was able to resolve your bin collection issue this morning and that the service exceeded your expectations.
Great service from customer care
Very helpful customer care when I called. Mel was very friendly and sorted out the issue very quickly.
17 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback. We’re delighted to hear that Mel was friendly, helpful, and able to resolve your issue quickly. We’ll be sure to pass on your kind comments to him.
Ciara, excellent customer service
Ciara, the agent,made this process great. Professional, knowledgeable and a pleasure to deal with. She went out of her way, contacting billing, calling me back and sorting the issue fully. Every company needs more Ciara's
17 avril 2026
Avis spontané
Réponse : Panda
Thank you for your wonderful feedback. We’re delighted to hear about your positive experience with Ciara. Her professionalism, dedication, and willingness to go the extra mile truly reflect the level of service we strive to provide. We’ll be sure to pass along your kind words to her.
Helpful telephone operator
The man who dealt with my query yesterday was very prompt and helpful, and got my query sorted. However, this is my second call and a few emails trying to get this sorted.
16 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback. We’re glad to hear that your query was resolved promptly and that our team member was helpful. We do apologize that it took more than one contact to get this sorted, and we appreciate you bringing this to our attention.
Phone customer service call
It was great to speak to a human on the customer service call and the assistant was extremely courteous and helpful.
9 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback. We’re delighted to hear that you had a positive experience and that our customer service assistant was courteous and helpful. We really appreciate you taking the time to let us know.
Dreadful company to deal with
Dreadful company to deal with. I was told after leaving a previous review on there site about the removal of bins, that they would be removed in 2 days. This is on going since before Christmas. Bins are still outside the house. Panda are full of false promises.
16 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration caused by the delay in removing your bins. We understand how disappointing it is when expectations are not met, particularly after assurances were given. We’ve reached out privately to request a few more details so we can properly investigate what happened and work toward a resolution.
Micaella
Micaella, was very helpful to get my account on active very quickly
15 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback. We’re delighted to hear that Micaella was able to help you get your account reactivated quickly. We’ll be sure to pass along your kind words to her.
Panda Loyalty Team member Adam excellent!
Panda Loyalty Team member Adam was an absolute pleasure to speak with. He was helpful, had access to my bin lift info and had the mandate to make billing decisions that were fair and reasonable. My issue was fully resolved and I will remain with Panda due to the service he gave me. Thank you Adam!
15 avril 2026
Avis spontané
Réponse : Panda
Thank you very much for taking the time to share your positive feedback. We’re delighted to hear about your experience with Adam from our Panda Loyalty Team.
Réponse : Panda
Thank you for sharing your feedback Marie! We’re glad to hear that Alex was able to assist you quickly and politely. We’ll make sure your comments are passed along to him.
Excellent
The sales operative, France, was so helpful and thorough throughout the process. All questions were answered in a clear, professional and friendly manner.
13 avril 2026
Avis spontané
Réponse : Panda
Thank you so much for your kind words. We’re delighted to hear that the agent was able to support you so thoroughly throughout the process. Your feedback means a lot to us, and we’ll be sure to pass this along to her.
So bad I dont even know where to start
EDIT: your response to my review is pure rubbish. No one "reached out to me privately". There were no contact details in my review so thats impossible, sure you couldnt even find my account when i gave you my account number. Just more lies.
So bad I dont even know where to start. Customer service is awful. I was onlu a custome for a couple of months. Tried to get an answer for 2 week about overcharges, conveniently there was an issue with the 2 invoices that have extra charges on them so I couldn't open them or see the information on them ( they still wanted me to pay) ignored by customer services. only got a response when I pretended to be a new customer interested in signing up. Constantly ignored emails, no calls back, over charges, useless phone staff. Trying to get someone to understand that I was cancelling the account was like trying to teach a cat to ride a bike. Im just sorry I cant give less than one star.
14 avril 2026
Avis spontané
Réponse : Panda
Hi there, we’re really sorry to hear about your experience Joanne. This isn’t the level of service we aim to provide. We’ve reached out privately to request a few more details so we can look into the overcharges and the issues you faced with customer support. Thank you for bringing this to our attention, we want to make this right.
The service are great
The service are great, the lady who spoke to me was very helpful & friendly
13 avril 2026
Avis spontané
Réponse : Panda
Thank you for your kind feedback. We’re delighted to hear that you found our service helpful and friendly, and we’ll be sure to pass your comments on to the team.
Commendation for Lyka
I would like to commend Lyka for assisting me with my queries for today. She was very patient and excellent in customer service. She was great! Thanks Lyka
13 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback Chiara, we really appreciate you taking the time to share it.
Very good help provided by Lyka to…
Very good help provided by Lyka to answer my questions,friendly and proffesional aproach.
I give 5 star but before Lyka i spoke to a man who told me to hold the line and he drop the call,then i ring back and Lyka was there and sort me out in few minutes.
10 avril 2026
Avis spontané
Réponse : Panda
Thank you so much for your kind feedback Flavius. We really appreciate it. We’re delighted to hear that Lyka was able to help you quickly and professionally. We’ll also make sure the issue with the earlier dropped call is looked into so we can improve.
Consistently failed to collect bins
Consistently failed to collect bins. Closing the account has been an even bigger nightmare with termination fee demanded (but no T&C provided) and additional service charges put on even after closing the account. Awful people to deal with.
10 avril 2026
Avis spontané
Réponse : Panda
Thank you for sharing this feedback Marie. We’re sorry to hear about your experience, and this isn’t the level of service we aim to provide. We’ve reached out privately to request a few more details so we can properly investigate what happened and work toward a resolution.
I spoke to a very efficient staff…
I spoke to a very efficient staff member
who was very helpful and answered all my questions.
9 avril 2026
Avis spontané
Réponse : Panda
Thank you for your kind words—we’re glad our staff member was able to assist you efficiently and answer all your questions!
Fast online replies
Micaella replied to my questions online very quickly and got me sorted in no time.
Thank you.
9 avril 2026
Avis spontané
Réponse : Panda
That’s wonderful to hear—thank you for sharing your feedback about Micaella’s quick and efficient support!
I contacted Panda Waste today with…
I contacted Panda Waste today with a query on my account.
I spoke with Sandra from your Loyalty Team. Sandra was very polite and freindly. She listened to me while I explained my query and helped sort it out within minutes. Thank you Sandra for your excellent customer service 👏👏
8 avril 2026
Avis spontané
Réponse : Panda
Thank you for sharing your experience. We’re delighted to hear that Sandra from our Loyalty Team was polite, friendly, and able to resolve your query so quickly. We truly appreciate your kind words and will be sure to pass them along to her.
Customer Service
The customer service representative dealt with my query in a polite and professional manner.
7 avril 2026
Avis spontané
Réponse : Panda
Thank you for your feedback. We’re pleased to hear that our representative handled your query in such a polite and professional manner. We appreciate you taking the time to share your experience.
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