Bank of Ireland Avis 

Very poor response to message query, 2 + days is totally unreasonable and just shows a total disregard for customers. This says we can't be bothered we don't need to respect customers as we are too big and important to worry about what customers think of us.

I am writing to express my extreme disappointment and frustration with the continued neglect of my simple request for bank statements. Despite multiple attempts to resolve this issue, BOI continues to demonstrate a shocking level of disregard for its customers.
My initial request for statements was submitted on October 4th. The promised turnaround time of 7-10 business days has long since passed. Instead of receiving the urgently needed statements, I received an unsolicited statement from October, which is completely irrelevant to my request.
This blatant disregard for my time and needs is unacceptable. It reflects a serious lack of attention to detail and organizational competence within your institution.
I demand immediate action to rectify this situation. I expect to receive the requested statements without further delay.
I trust that you will take this matter seriously and address my concerns promptly. I look forward to a speedy resolution.

Rude behaviour by the cashier

Mortgage buyer beware this is the worst mortgage company I have dealt with in 25 years. If you need support and help do NOT expect it from the BoI. If I could have given a zero I would have.

Where do I start with this bank
Absolute joke.
Lost 6k of my money and took 8weeks to get it back when I opened a FX account tried to cancel card machine... impossible
Then they charge arrears in order to cancel after months of emails unanswered.
Bunch of pencil pushers watching the clock .they are the worst.
For business go to revolut .trust me they are the best choice and FX is the cheapest.
The sooner they close the better for everyone.

This Company breached Health & Safety Regulations in the New Ireland Assurance Building and did not provide a safe working environment for its employees, This caused me catastrophic illness and the company continue to hide behind
Solicitors who continue to try and cover up for them. Not once did the current Managing Director Mr Myles O Grady or the past Managing Director Ms Franscesca McDonagh agree to meet me.

Great customer service from Claire who was at front desk. She couldn't be more helpful and friendly. Made my visit so easygoing and stress free

Called the St. Stephens Green mortgages internal to ask a question (fairly generic too, about adding my wife to the mortgage), the man wouldn't even say 'bye' at the end of the conversation on the phone, after he was only able to give some very generic answer, like "there should be no need to book an appointment, she can drop in and they will tell her then...", like: what if my wife has to take time off work specifically to come there, not knowing if she needs an appointment or not? . Awful like some people with no social/customer dealing skills get a job like that. Being on the phone (his voice is not new, and with similar experience in the past) , i guess he can afford to be totally disengaged, even bored to listen to what i was asking. As soon as they realised you're an existing customer and not new business, i guess their willingness to help drops to the floor, isn't that the case?

I would have put 0 stars if I could. I applied for a Mortgage but decided not finish the process. I tried to close and delete my account but they told me that's not possible.

According to EU laz GDPR they need to give the option. They are illegally retaining personal information by not giving an option to close an account when you don't have an outstanding businns with them.

I've had to complain to EU body for GDPR hoping they'll give notice to the bank.

Happy I didn't go through with them

I visited the Carndonagh branch on Friday. I was served by a lady called McLaughlin( from Clonmany). She was absolutely fabulous and incredibly respectful and patient when assisting me.
I am not technically minded. I live in the UK and wanted to get my internet banking sorted. She had to change my details to get me up and running with it. When she had finally changed my apple password, etc. to allow me to get access to Internet banking the BOI system failed. So she rang the BOI helpline and finally sorted it. I am truly grateful for her wonderful professionalism.
I must also add she also recently dealt with my mother( who is in her late 80s) and was equally superb in supporting her.
She is a valuable asset to the BOI and represents all that is good about your company.

Recently got approved for a mortgage, however an issue made by the broker nearly made the house sale full through. However a wonderful lady called Jodie went above & beyond our expectations. She even called the next day to make sure we were ok. Having never used BOI before this has given us faith that they are a customer focused company . thank you very much Jodie

Dear Bank of Ireland. Since you don't have any way of me sending you this review, I'll go through this website and ask them to forward.

I had to ring the fraud line since someone siphoned off my CC details and the bank flagged an unusual payment. So far so good. That worked well, the customer service people were helpful and knowledgable (I ONLY had to wait for about 20 minutes for someone to answer the phone). They cancelled my CC as requested and went to issue a new one. Which I'm still waiting for. Almost two weeks and counting for a replacement card is terrible customer service. There is no excuse, fees are first rate and so much higher than in other jurisdictions (like Germany for example where I have a current account) that I expect an equally first rate service. This isn't it. Fleecing customers and then have them wait around - no wonder so many customers head elsewhere.

The absolute pits of the world

I have two platinum credit carrds with this company. One for coporate and one for personal. I clear the account on the spot every month. Been with them for years. I applied for an increase on my personal card as I had a big trip coming up and had to front load one of the cards. I got nowhere. They asked for my bank statments. i sent them to them They could not read them properly. Did not read them. They never call back and on the one occasion they did, I missed the call so I just gave up. I see from the reviews here everyone gives up. These guys should have their banking license withdrawn. Does the ombudsman not read these reviews?

Card policy is disaster !!! Stay away !!!

12 minutes on the phone and guy hadn’t even verified my details. I gave up! He was not only explaining what he was going to ask me for each question, he was telling me what I shouldn’t say. Unfortunately he couldn’t understand plain English so I had to repeat everything time and again. I hung up problem not solved as,if it took nearly 15 minutes and he hadn’t even started the normal verification, how long and difficult was the query going to be?
Don’t outsource your client service to people who can’t understand English spoken at a normal pace!
And now my debit card is still blocked and causing a huge problem.

Bank of Ireland have been pretty much a joke when it comes to customer service for a fair few years now. Now, they are verging on criminal in their ability to deal with customers. They have farmed out their customer service to a far flung country. If the person you are talking to can understand you, and you them, that is a real bonus. It is not the operators fault. They have purposely given them no control and a script to work from. I would say if there was an Olympics for terrible customer service they would win Gold every four years. Whomever is in charge of this should pick up a phone and call their own company. Its is shameful. The overpaid person looking at Customer Service data in their Dublin office and displaying it so as it looks reasonable to their superiors so they can get their bonus should be fired immediately. Stay away from Bank of Ireland if you value your sanity and have any self respect.

If you need a loan please don't apply. Been almost a week waiting for an answer, still no updates. On the tracker shows stage 4 to 6. I've just rang then and they need a bank statement. Only bank account I have it's bank of Ireland, I explained that to them, they still need their bank statement from my side. That's a joke

Slow slow slow... unresponsive.... unaware of customer service or needs
Useless apps
Zero service
Giving this company 1 star because that's the lowest rating

The agent, Vitor, from the lending team, who helped me yesterday was very patient and efficient.
Thing is sometimes some employees who answer to phone calls to answer queries can answer as if the costumer was bothering, so it's very nice when once is pleasant and professional as that young man.