Bank of Ireland Avis 

Worst service ever!@ rude person behind counter. No money have 2 wait for cash absolutely ridiculous

I needed to add multiple payees and send them separately a relatively small sum of money. Besides having to add my pin every single time, the system gives me a limit of 1000 per day COMBINED, so now I have to pay people over 4 separate days. Talk about customer experience....

I would rather shoot myself in the head than deal with Bank of Ireland Customer Service. When you ring them you get someone in India with very poor English who puts the phone down in the middle of a conversation. I'm not here to teach English through Linguaphone. Can't get anything done in branch and then end up more frustrated by ringing these people . Its not there fault they haven't a clue its BOI headquarters. Get the finger out . Its not Customer Service , its dis service .
BOI couldn't care less by the reviews left here. They don't want to deal with the public ( who saved there arses) , they just want your money. Disgrace

Waited 10 minutes on the customer service line with no answer. I also bank with another Irish bank and might now do so on a Permanent basis as their customer service is so much better!

Absolute house of cards. Have made 5 attempts to buy windsurfing sails. Gone through all the motions online swiped to approve 3 digit etc payment approved. Blocked every time .why? The company name is gunsails.de. nobody in bank of ireland evenbothered to ring me to ask me what im up to or even google the company to see what they sell. Its a complete clusterduck. They must be using the free version of an AI system.

Their claim for issuing a credit card to their customers within 24hrs is a far fetched dream. Waiting 3 days now

Unable to update business account mandate for 4 weeks. If you are planning to do a business in Ireland, run run run away from this bank. Limerick branch definitely knows nothing about efficiency.

Every single time I come into Bank of Ireland and need the services of a cashier, there is only 1 teller behind the glass. Yet 3 or 4 associates on the floor twiddling their thumbs. Today 14 (yes, fourteen) people waiting in the queue for the 1 teller. Floor associates just looking at the queue and nothing done about it. Shocking. They do realise they are a bank, don't they?

Poor in every aspect. The app is awful, it's like a playschool app compared to the useablilty of other apps. Applications for anything are slow, transfers are slow. It's like they didn't get the memo that technology has moved on. This is what happens when you have become that big, with very little competition that you get lazy. However, they are efficient at one thing, fixed charges that are taken perfectly each month.

Lodged Cash in to ATM at local branch to own account, took four days to have it available. ATMs are very often out of service, also the bank is charging monthly for the services which are unavailable without my own personal device aka smart phone and app.

Received a call on Monday from BOI. I failed DP by giving the wrong figure. The guy on the phone corrected me and told me what the correct figure was. Mistake number one. Why was I able to access information if I failed DP? The call cut out before I could find out why he was ringing.

I phoned the number back instantly and was put through to an IVR message for BOI to hold for customer service.

I didn’t have enough time to wait so I phoned back today to find out why they were calling. Although I expect if the call failed, they would have called me back.

Spoke with Michelle on the phone today. She told me there was no record of BOI calling me on Monday. Provided her all the call details. She told me there were no notes on my account regarding the recent contact.

Nobody could explain to me what had happened. Nobody seemed concerned that my data may have been compromised but the biggest complaint I have today is how BOI are going about resolving this.

I was told I should get a callback end of next week, even if there’s no updates available. The agent could not provide me a turn around time for this investigation. There was zero urgency on the matter and I felt as though my concerns have not been taken seriously at all.

Seriously disappointed with the lack of care or willing to resolve this as I’m extremely concerned my data may have been compromised. I’m not surprised the trustpilot score is as low. Terribly service.

I have been trying for 3 years to get a credit card. They have told me it happens in 24 hrs. Bull, because never have they responded or asked for other documents quicker than days. They run a good business just poor to the public. Maybe I must look elsewhere

I feel like I was talking to someone in the Philippines

I have had 2 cards in the space of 1 week used to sign up to websites I have not requested. A female manager in card security tried to tell me she had called, emailed and texted this is not the case as I would clearly have the calls in my register, the last text was a week before she claimed to have sent one and the email did not exist. She continued to insist she had called and that it was my fault, I asked her for her email to send a screenshot and she refused, this tells me all I need to know, pathetic customer service from BOI.

They have won our souls Bank of the century. Lowest standards guaranteed.

The customer service agents are useless and are unable to follow simple instructions. I'm supposed to receive monthly statements, but they hardly ever come (although the bank has my correct address). The customer service agents say they will send them out when I phone to complain, but they never issue the ones I request.

Worst bank ever, registering 2 times 1 payment, then the cash is blocked for few days, if you need a loan, you might as well wait to rain with cash and you get it before they would approve it..
Not a bank fot the people!
I was denied a loan of 2000 after 10 years of banking with them and few days after different bank approved 25000 loan so I closed my account and never again boi!

❌ Avoid Bank of Ireland for Mortgages! ❌

My mortgage application with Bank of Ireland has been a super slow and frustrating experience.
Every time I uploaded a document, it took more than 5 working days for review, and they never ever inform one time as one set, dragging out the process unnecessarily.
Even at the final stage, the delays continued. Communication was poor, and the entire process felt outdated and inefficient.

If I had to do it again, I would never choose Bank of Ireland.
If you value speed, efficiency, and good service, I strongly recommend looking elsewhere!

I applied for a loan with bank of Ireland for 3,000 euro which was declined it took over a month to here from the bank the requested my contract of employment and a second payslip almost one month from the date I originally submitted the new loan.
I sent in a complaint online and I was told I had an overdraft which I used a fair bit over the past year that was the reason my loan was declined.
My credit history was fine but my overdraft was the problem on this occasion.
Bank of Ireland has always declined loan applications from me there's always some excuses to decline they can't really be bothered with small loans the bank is not interested in the ordinary working person they were bailed out during the financial crash in the Irish government had to use tax payers money to bail them out back in 2008/09 so why don't they help people now?.
Is the something bigger going on? Who does the bank of Ireland serve? It would seem to be the case it's the very wealthy in society.
Is the Irish government behind shifting non desirable customers to leave and go to the Credit Union what need is there for the bank of Ireland as the computer says no.

2 weeks for them to send a bloody bank statement. Nearly missed out on being able to buy a house because of them (...as if it wasn't hard enough). And when you call them to check on the status, their system is conveniently down so they are unable to check. Why would anyone choose to take out a mortgage with them if this is the level of incompetence they show? Other banks let you download the statements instantly without any hassle. BOI are quickly becoming obsolete. AND they charge us for their woeful service and poor UX design. I will be switching banks in the near future for sure.