Bare Face Avis 

Poor quality and couldn't let me refund the product

I received my order and it appears that the colors in my eyeshadow palette are very different than on the pictures. When I contacted BF the people started chatting about her office and about how full her desk was. Not listening to my complaint. No more BF for me.

UPDATE: after reading other complaints I wonder maybe my product is fake too?

Experiencia horrible los productos no llegan

*** Update months after the order (21/06/2022)
Bareface has once again tried to flag my review and have it removed and I have had to send the evidence of their fake products once more. Last time this happened, I got an email from them apologising for incorrectly flagging my review, and yet they have done it again months later in the hopes of removing evidence that they sold fake products. This is so disingenuous. I have had a terrible experience with this shop that has followed me for almost half a year now. I would not recommend shopping here.

** Further Update.
I was contacted by Trust Pilot to let me know that Bare Face has tried to get this review removed (I assume because it mentions that I was sold FAKE products) despite me aswering them directly with a huge amount of proof, photos and detailed explanations when requested.**

See edited review below. Original review was before refund.

**Edited Review after purchase and refund**

I originally left a very negative review on my order.

I received 3 counterfeit Too Faced palettes (2x Chocolate Bar and Semi Sweet) and was not happy to see them. (for a quick check on whether you have a fake palette, I recommend checking for spelling mistakes on the booklet/packaging, seeing if the mirror has a peelable protective film as it should and double checking the shade names. The smell can give it away on certain TF palettes too.)

I contacted the seller immediately to notify them of this and they responded promptly.

They apologised for the product and told me that the fake stock had been removed. They refunded me in full promptly and said they would raise a complaint with their supplier to resolve the problem. They were responsive and seemed sincere in their concern over it.

So, my experience with this shop has been mixed. While I appreciate the customer service they provide, I still did not manage to get the genuine products I was looking for.

I can’t comment on the veracity of all the products on the site, they could be completely fine. Really, I can only comment on my order and the ones I received were unfortunately not genuine.

Further research should be done into their suppliers to make sure that the products are real. (they did tell me this was going to be done with this supplier)

I have incredibly sensitive skin due to allergies and eczema and can only use certain brands or else risk having a really terrible reaction. So, it could have been a lot less pleasant if I had actually used them.

Ordered bye bye redness it cosmetics.It arrived today but it’s clearly fake .It’s so runny and a weird colour and the pot is only half full The labels are fake too .I have used this product constantly for a few years and so know what it should be like .I contacted the manufacturer and they confirm the batch number is fake .Scam do not buy !!
I would like my money back or will be filing a dispute through paypal

Have e mailed bare face as per your request.Awaiting responses

EDIT- I did indeed receive a replacement/correct product from Bareface so all was good in the end.

Delivery fast and price good but the wrong product came. I have searched high and low for Nip+Fab dragons blood hylauronic shot, they had it so i ordered. That is not what arrived, they had sent the serum version which can be bought anywhere. Anyway as I'm desperate I've tried it and it is horrible all sticky on my face. So dissappointed no chance I will get a replacement now so close to xmas with the post. Gutted

My order got lost en route to Ireland from the UK ( The Irish Postal Servicea fault) and I thought it was gone for good. I emailed isabella in Bare Face Customer Service and she tracked it down and reposted it to me. So happy with this company's customer service.

I have only given 3 star rating because of very slow shipping process. Most other companies ship their orders within 5 working days which is not the case with Bare Face.

My item has not arrived, no information has been provided.

didn’t even receive my shipment.. worst customer service and paid for next day delivery which an extra 4 pounds and still didn’t receive anything!!!

Order #17389 Updated review. I ordered the TIMELESS 20% Vitamin C & E Ferulic Acid Serum on 22 August and had confirmation of the order but not received any confirmation that the order had been shipped. After not receiving a response to my email asking where the order is, I left a strong negative review.
I have since been contacted by Bare Face to advise my order will be shipped out immediately or I can request a refund. I have been in contact with Isabella to receive a refund.

Excellent service and a lot cheaper than other beauty product providers.

Easy website to navigate and a quick ordering process.
Good packaging and great products- I will be using you again.
Thank you.

Unfortunately I was sent the used tester instead of the new palette but Bareface were very quick to rectify the situation once they became aware of the mistake. They were apologetic and refunded straight away. I received the item in Switzerland very quickly so the postage was great but international deliveries can be very hit and miss since both Brexit and Covid so if it was delayed it would have been out of the control of the shop owners

The service was 10/10. It was as expected with no issues delivering. Packaging was not damaged.

Ordered my product a week ago and paid extra for express delivery and the item still hasnt arrived. Neither have i been issued a refund or been contacted. First time using Bare Face and I'm honestly put off.

The delivery was disappointing

The company failed to inform me about how much customs duty is, and that with shipping which was 14 euros, I would end up paying more for shipping than the product I was purchasing. And if this wasn't enough, then it took more than three weeks for my parcel to show up, even though I paid such a big amount. I wouldn't recommend buying anything here, especially if you live outside of the UK.

Just what I wanted and arrived quickly and well packaged