True Toys Avis 

5 129
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This company provides an excellent service and great value for money. I have placed 3 orders in recent weeks including a bike, games and puzzles. The prices were all discounted, commumication was very... Voir plus

Noté 5 sur 5 étoiles

I don't often write reviews but felt like I should give a shout out this time. I ordered this week and unfortunately due to me fumbling around wrote my email in wrong. Quickly spoke with their lovel... Voir plus

Noté 1 sur 5 étoiles

I placed a sizeable order which was delivered yesterday. However, when I opened the box everything was just thrown into the box crushing lighter items. It doesn’t take much to pay a bit of care and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fast delivery. Had a slight issue with saddle of the bike and customer service have arranged a replacement and hopefully the delivery will be just as quick. Would order again in the future.

À propos de l'entreprise

  1. Magasin de jouets

Écrit par l'entreprise

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(5 129)

728 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Well packaged

Well packaged , great value, can't wait for the grandchildren to use it, looking to buy more from you , thanks again

24 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy to navigate website

It’s easy to find whatever your looking for, ordering and paying was simple, so many good items at really good prices, delivery was quick, would highly recommend

18 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Still not received my item 10 days later

14 octobre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Darren,

Thank you for taking the time to leave us a review.

We’re truly sorry that your item didn’t arrive within the expected timeframe and for the inconvenience this caused. We’re glad we were able to speak with you directly and resolve the issue.

Thank you for your patience and understanding.

Kind regards,
Amanda
True Toys Customer Service Team

Noté 1 sur 5 étoiles

A very bad experience

A very bad experience. Purchased a spiderman motorbike for my grandson and the order got cancelled therefore I purchased another one elsewhere, however a few weeks later the motorbike arrived. I have tried several times to get in touch with the company to return the motorbike, however they have been very unhelpful, I have now been charged for two motorbikes and I am unable to return the alternative i purchased due to being used prior to this one randomly arriving after the order was cancelled. As a result my PayPal account has also been shut down due to a late payment while I tried to dispute with the company to be able to get a courier or a return label to send the large motorbike back via soecial delivery as i cannot get the box to the post office due to being disabled. Unpleasant customer service. The box also arrived half bashed up therefore the motorbike could even be damaged.

7 septembre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Susan, thank you for your feedback.

We’re sorry to hear about your experience and the frustration caused by this situation. We understand your concerns and apologise for the inconvenience you’ve experienced.

We haven’t been able to locate your order using the information available in your review. Please contact our customer service team with your order details so we can investigate this further and work towards a resolution.

We appreciate you bringing this to our attention and hope to have the opportunity to put things right.

Many thanks,
Grace
True Toys Customer Service Team

Noté 5 sur 5 étoiles

Excellent Dolls Pram

Excellent price, communication and delivery. My granddaughter really loves her new dolls pram which I purchased for her 4th birthday.
Delivery was first class and communication was extremely good.

21 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company have bought many many…

Fantastic company have bought many many toys from them. Excellent delivery service and excellent customer service. Had 1 issue with one purchase and was dealt with within one day and refunded even though I wasn’t expecting to be as I purchased months earlier. I will be shopping here a lot more

19 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Fairy dolls

Love the dolls that I ordered from True Toys for my 5 year old granddaughter. Reasonably priced, good quality and arrived quickly. Five stars

19 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

was a bit hesitant about ordering from…

was a bit hesitant about ordering from this company due to some bad reviews
however i’m very happy overall not only the pricing was excellent the Communication and packaging was excellent
the delivery & timescale was all within a couple of days .
i will without doubt order from them again
well done guys

17 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

I have an item missing in the parcel…

I have an item missing in the parcel and a robot telling me to check with the neighbours I have now actually spoken with a real person the item has now been posted to me and received thanks for sorting this

17 octobre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Julie,

Thank you for taking the time to share your review.

We’re really sorry for the frustration caused and appreciate your patience while our customer service team looked into this. We’re pleased to hear this has now been resolved and thank you for giving us the opportunity to put things right.

Kind regards,
Ella
True Toys Customer Service Team

Noté 5 sur 5 étoiles

Very satisfied

Ordered on the Wednesday, delivered on the Thursday...brilliant service...Quality of toy was good too.
Alot cheaper than amazon

14 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing!!!

I ordered Tuesday, it arrived at the parcel shop the next day and estimated delivery was 3-5 days. The toys I bought were the best value for money when I did a price comparison on other sites. Just amazing. I will be ordering from here again. Before this order I had never heard of True Toys.

14 octobre 2026
Avis spontané

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