True Toys Avis 

5 098
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Items were poorly packaged, both just dumped in a box with no protection, on top of that waited over 10 days for delivery. There was no option to contact customer services for replacements or returns... Voir plus

Noté 5 sur 5 étoiles

Fantastic company have bought many many toys from them. Excellent delivery service and excellent customer service. Had 1 issue with one purchase and was dealt with within one day and refunded even tho... Voir plus

Noté 5 sur 5 étoiles

was a bit hesitant about ordering from this company due to some bad reviews however i’m very happy overall not only the pricing was excellent the Communication and packaging was excellent the de... Voir plus

Noté 5 sur 5 étoiles

1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Voir plus

À propos de l'entreprise

  1. Magasin de jouets

Écrit par l'entreprise

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,2

Tous les avis

(5 098)

863 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Have used True Toys a couple of times…

Have used True Toys a couple of times now and would definitely again, great prices for branded toy, they often have special offers and has usually been free delivery for me, delivery is quick and parcels are well packed, no complaints at all

13 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

Packaging on box damaged

Package delivered in its original box with a lot of damage which with it been a present for my grandson isn’t ideal

10 octobre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Andy,

Thank you for sharing your feedback with us.

We’re sorry to hear that the packaging arrived damaged. We understand how disappointing this must have been.

We have reached out to you directly to look into this matter further and appreciate you bringing it to our attention.

Many thanks
Amanda
True Toys Customer Service Team

Noté 1 sur 5 étoiles

Really disappointed with how my parcel…

Really disappointed with how my parcel was packaged and handled

Received 2 out of the 4 toys with the packaging all ripped and beaten up !! Absolutely shocking how it passed checking and packing in the warehouse !!

I use this company regular but this was just lazy and unkind , toys are for children and usually purchased as gifts or Christmas or birthdays, I couldn’t pass one of the items on at all!! I managed to celotape the other item back together !!

Complaint made however it’s AI Responses and they want me to pay for and refurb a destroyed item that arrived ripped etc - not my fault and I will raising a charge back with my bank for damaged item / I have proof - luckily this particular item is only £13.99 - I managed to repair the other item!!

10 octobre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for your review.

We’re truly sorry to hear that your items arrived in such poor condition.

This is certainly not the experience we want our customers to have, and we take your concerns seriously.

Please reach out to our customer service team at support@TrueToys.co.uk so we can review this matter further and work towards a suitable resolution.

Thank you for your continued support, and we apologise again for the inconvenience caused.

Many thanks,
Amanda

Noté 5 sur 5 étoiles

I’ve had a great experience ordering…

I’ve had a great experience ordering from True Toys - good range of products, well priced. They’ve delivered quickly and have used an outer box for big toys, which was great as I was worried that prying eyes might see them. I will absolutely order again.

8 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

This pram has been purchased for my…

This pram has been purchased for my grandaughter for Christmas. So it's still in the box and I can't review the product. However I can say that the price was very competitive and I got an extra 10% off, making it a lot cheaper than Amazon. It was quickly delivered too.

7 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

1st time ordering from here

1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took me around 1.5hrs to pluck up the courage to try and buy it.... So glad I did it arrived today!! So happy wrapped and ready, I was sent emails every step of the way, great delivery will definitely (hopefully) be back soon to get rest of the lego great store for sure thank you

1 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Iv'e never used this website before so…

Iv'e never used this website before so I was a little cautious at first,but there was no need to be.There's plenty of choice with very good prices. Very quick delivery, came with lots of padding so none of the boxes were damaged.

5 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

The order arrived fast but not packet

The order arrived fast. The only problem it was not packet. It was birthday present for my son. First he saw the present when delivery man got it. And secondly- the box was all smashed and it looked like second hand item. Its expensive lego, so the company should pack it properly.

1 octobre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Ilona,

Thank you for your review. We’re pleased to hear your order arrived quickly, but we’re sorry to hear about the condition of the packaging, especially as this was intended as a birthday gift.

Unfortunately, we’re unable to locate the order from the review details provided. Please contact our Customer Service Team with your order details so we can look into this further.

Many thanks,
Grace
True Toys Customer Service Team

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