Vena was great working with me on my subscription. I didn’t realize I had signed up for one because I am moving and she handled everything quickly and professionally. I was really surprised based on o... Voir plus
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Lisez les avis des autres
Barnakl is an excellent company and I would like to specifically mention a member of their team, Vena; she was so quick to help me with an order and getting an issue corrected quickly. Will definitel... Voir plus
L'entreprise a répondu
I ordered this product several months ago but NEVER signed up for a subscription. Nevertheless, I have been sent TWO additional shipments at OVER twice the original price. I have done ever... Voir plus
L'entreprise a répondu
Lots of red flags! 1. "30 day breathe easy guarantee" Money back guarantee is only valid for unopened items. If you try it and it doesn't work, you get nothing, 2. If you research anywhere... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Barnakl! We’re a family-owned team from Wisconsin dedicated to cleaner, healthier indoor air. We started Barnakl after realizing how much invisible pollution—dust mites, pet dander, mold spores, and allergens fills the air we breathe inside our own homes every single day. Barnakl is designed to turn your standard ceiling fan into a powerful, whole-room air purifier in under 60 seconds. Our patented, activated coconut carbon filters attach directly to your fan blades to capture up to 99.64% of dust mites, pet dander, mold spores, odors, and microplastics, filtering up to 7x more air than traditional stationary purifiers for pennies a day. Today, we’re proud to help over 300,000+ families across the country breathe easier and sleep better in their own homes.
Why 300,000+ Families Choose Barnakl
Écrit par l'entreprise
- 🛡️ 30-Day Money Back Guarantee
- Try Barnakl 100% risk-free. Notice cleaner air in 30 days, or get a full refund, no questions asked.
- 🧑🔬 Lab Tested & Proven
- Independently tested by ARE Labs Inc. and proven to remove up to 99.64% of airborne particles, dust, dander, and mold spores.
- 🇺🇸 Made in the USA
- Proudly family-owned, sourced, assembled, and shipped straight from our facility in Wisconsin.
🍃 Breathe Cleaner, Safer Air Everyday
Get 25% Off & Free Shipping Forever
Enjoy 24/7 clean air without ever worrying about reordering. Subscribe to auto-delivery and keep your home continuously protected from dust, pet dander, and allergens for pennies a day.
Coordonnées de contact
Etats-Unis
- barnakl.com
3,8
Bien
46 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing customer service!
14 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for the kind words! Your support truly means a lot to us!
Warm regards,
Barnakl Cares
Missing order handled wonderfully.
Toni helped me sort out a missing order. She was understanding, kind, and ever so helpful. I am grateful for her assistance. Barnakl is responsive and supportive to their customers. Thank you!
3 septembre 2026
Avis spontané
Réponse de Barnakl
We are so glad Toni was able to turn what started as a frustrating missing order situation into a much more positive experience. Knowing you felt heard, cared for, and supported truly means so much to us. We will be sure to share your kind words with Toni. We know it will mean a lot to her!
Warm regards,
Barnakl Cares
Great customer service
The representative that assisted me was understanding about the situation with my wife. I just wanted to provide information in regards to our interaction. I love her active listening skills and the implementation of her actions when assisting me.
12 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for sharing this. We are glad our representative took the time to listen, understand your situation, and make you feel supported. Your kind words truly mean a lot to us and the team.
Warm regards,
Barnakl Cares
Toni was helpful and seemed to enjoy…
Toni was helpful and seemed to enjoy being so. I was appreciative of the assistance!
10 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for your kind words! We are so glad Toni could make your experience a little easier and more pleasant. We truly appreciate you taking the time to share this.
Warm regards,
Barnakl Cares
Vena
Vena, my customer service rep was so understanding with my concerns of my new order that was sent.
Everything was handled with compassion and speed.
Thank you
11 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you for your kind words! We are so glad Vena was able to make things easier and address your concerns with care and compassion. We truly appreciate your trust in Barnakl!
Warm regards,
Barnakl Cares
Neil was very helpful in resolving a…
Neil was very helpful in resolving a delivery issue! Thank you for all your support and assistance!
3 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for your kind words! We are so glad to hear that Neil was able to help resolve the delivery issue and make things a little easier for you. Your appreciation truly means a lot to our team, and we are always here to make sure you feel supported every step of the way.
Warm regards,
Barnakl Cares
Making things right…
I ordered this product and for one reason or another it did not ship. I contacted customer service team and everyone was very helpful. Niel, not only got my original order shipped out he made sure to take care and do a little something extra. Customer service was above and beyond. I'm looking forward to receiving my product.
11 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for your kind words! I know the wait was frustrating, and I am really glad we could make things right for you. It means a lot to know you felt supported and cared for. I hope you love your Barnakl once it arrives! 💙
Warm regards,
Barnakl Cares
Great customer and the product works…
Great customer and the product works well.
9 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for the kind words! We are so happy to hear that you are enjoying the product and that it is working well for you. We truly appreciate your support and taking the time to share your experience!
Warm regards,
Barnakl Cares
Chadze provided excellent customer…
Chadze provided excellent customer service
7 septembre 2026
Avis spontané
Réponse de Barnakl
Thank you so much for your kind words! We are delighted to hear that you had such a positive experience. Your feedback truly means a lot to our team.
Warm regards,
Barnakl Cares
SCAM! Do NOT order!
I ordered this product several months ago but NEVER signed up for a subscription. Nevertheless, I have been sent TWO additional shipments at OVER twice the original price. I have done everything I can to contact the co but they seem to be a scam organization.
I went to their website to login but their site indicates it will se
nd a code to my email to allow me to login. However, no code is sent despite having it resent, checking my SPAM folder etc.
NO chat option is available
They do NOT answer their business phone or even give hours when the phone lines are answered.
5 septembre 2026
Avis spontané
Réponse de Barnakl
We are truly sorry to hear how frustrating this experience has been. We understand how concerning it can feel when additional shipments arrive unexpectedly and you are also having difficulty accessing your account.
We have gone through the available account and order details carefully, and our Customer Support team has already reached out to you directly to help resolve the concerns and provide clarity. We truly hope we can turn this experience around and leave you feeling heard and supported.
Warm regards,
Barnakl Cares
Promises made, none kept
I ordered these with high hopes. They did absolutely nothing. I’ve emailed and called. They said they called me back, yet with a half a ring, even while holding my phone, there was no chance to answer.
I want to return these for a refund. There was no chance”subscription” button at checkout, yet because they refuse to reach out to me, I wouldn’t put it past them to try and scam me out of more money.
Don’t waste your money.
8-17-26
I did send you an update. You refunded my purchase. Thank you for that.
I still cannot recommend your product.
19 juillet 2026
Avis spontané
Réponse de Barnakl
We understand how frustrating this experience has been, and we genuinely want to make sure your concerns are heard and addressed.
We have gone through all the available information on our side, but we have not yet received a response to our previous request for the details needed to assist you further. If the issue is still unresolved, please let us know how we can help. We would be more than happy to look into this again and do our best to find a suitable resolution for you.
Your experience and trust mean a great deal to us, and we truly hope we can have the opportunity to make things right.
Warm regards,
Barnakl Cares
The customer service is extremely fast…
The customer service is extremely fast and incredibly friendly. Simply because the product didn't work for my household doesn't mean I'm not looking forward to future products!
23 juillet 2026
Avis spontané
Réponse de Barnakl
Thank you so much for your thoughtful review. We truly appreciate your kind words about our customer service.
While we are sorry the product was not the right fit for your household, we are grateful for your understanding and your support. It means a great deal to know you are looking forward to our future products, and we hope to have the chance to serve you again.
Warm regards,
Barnakl Cares
A company with heart
I purchased their Pet Fresh Pro series in March, because of the cold winter didn't I didn't have them installed until June. They didn't work for me and when I called the company I was told that I missed the return window. But after speaking with their customer service rep, and explaining my situation, they refunded my entire purchase. This is s company with heart.
20 juillet 2026
Avis spontané
Réponse de Barnakl
Your kind words truly made our day. Thank you for taking the time to share your experience with us.
We know that unexpected circumstances can happen, and we are glad our team was able to help and provide a solution that felt right. Your feedback means so much to us and encourages us to continue treating every customer with care, understanding, and respect.
Warm regards,
Barnakl Cares
Product Eventually Arrived — But Not As Shown, Not As Promised, and Not Without a Fight
Current Trustpilot Score at Time of Writing: 2.3/5 ("Poor") July 2026
I ordered the Barnakl Ultra Fresh Pro Ecosystem Starter Kit plus made an additional purchase of the 5-Room Filter Bundle on June 3, 2026. One-time purchase, $252.46 total. What followed was a 20-day exercise in frustration that could have been avoided with basic clear communication.
What went right: The product concept is sound and I eventually received all the components. A human reviewer finally confirmed (after I sent 16 proof photos across 8+ emails) that the baseplates were integrated into the magnetic shells I'd already received, and the templates were folded into the bottom of those boxes.
What went wrong — almost everything else:
The Barnakl website shows a clean green Ultra Fresh Pro Ecosystem Starter Kit Box containing baseplates, templates, instructions, magnetic shells, and filters. At checkout you are informed that a set of "Upgrade Shells" are included with your order and will ship separately. What actually arrived: multiple mylar bags, crushed small boxes, a loose telescoping Krane tool with zero protective packaging of its own, instead they combined the 5-Room Filter Bundle and shoved those filters into a bag with the loose Krane Tool, and finally a single pack of filters masquerading as a "replacement order." No green box. No instructions. No templates. No clear labeling.
Barnakl repeats "the Pro Series may ship in multiple shipments" constantly — but never explains what that actually means for you as a buyer. They use multiple shipping partners for the same order (USPS, GOFO/Aftership contractors in unmarked vehicles). The shipping confirmation email telling you what's in each package does not match what actually shows up at your door.
Customer support was the real letdown. After being greeted by the bot Amanda, Live chat agent Angelica joined twice, greeted me warmly, then disappeared — both times. Chat timestamps are hidden until after your order is delivered, so you can't hold anyone accountable during the process. Phone calls to their hard-to-find support line went unanswered. After 20+ days, 6+ emails with 16 proof photos, 2+ calls, and multiple chat sessions, I received a generic functional apology bundled with a review request — no sincerity, no true accountability.
This, however, is not a scam. It's a company with a decent product concept but haphazard fulfillment, misleading website presentation, and a support system that seems designed to wear you down rather than help you.
What Barnakl needs to fix (and it wouldn't be hard):
Show what customers will actually receive — not a green box that doesn't exist in shipping
Match shipping confirmation emails to actual package contents
Stop hiding chat timestamps until post-delivery
Answer your phones, return your messages, publish real hours, and hire some assistance, not just "keep it breezy around here".
Train support staff to stay in conversations, not vanish mid-chat helping other customers, then not returning, but ghosting.
Bottom line: Trustpilot currently shows Barnakl at 2.3/5 ("Poor") as of this review. Based on my experience, that score is accurate. The product may work once my caretaker and I are able to install it, but the buying experience was exhausting, confusing, and unnecessarily adversarial. Changes would need to be implemented before I shopped here again, even for refills.
3 juin 2026
Avis spontané
Réponse de Barnakl
Thank you for taking the time to share your detailed feedback. We truly appreciate your honesty and are sorry to hear that your overall experience felt frustrating, even though you ultimately received all of the components.
We have carefully gone through all the necessary checks regarding your order. While everything was fulfilled as intended, we understand how the packaging, separate shipments, and communication could have made the experience feel confusing. Your feedback is invaluable and will help us continue improving.
We have also sent you an email so we can assist you further, and we look forward to your reply.
Warm regards,
Barnakl Cares
RECURRING ORDERS NO DISCLOSURE
The product itself was fine BUT THEY WILL SIGN YOU UP FOR RECURRING PURCHASES WITH NO 👎 INFORMATION AT FIRST ORDER AND THE LINK TO MANAGE IN THE EMAILS DON'T WORK. They also change the order cost + shipping fees on your second order & there is no link to manage any subscriptions on their website.
14 juin 2026
Avis spontané
Réponse de Barnakl
Thank you for taking the time to share your feedback. I am truly sorry for the frustration caused by the unexpected recurring shipment and the difficulty managing your subscription.
I understand how concerning it can be when an order arrives unexpectedly and when the subscription details are not easy to access. That is not the experience we want for you.
The subscription was activated during your initial order with the option for an additional 25% discount and scheduled deliveries every 60 days, which is why the shipments were set up this way.
We have reached out to you by email so we can resolve this for you directly. Your feedback is appreciated, and it helps us improve the experience for all customers.
Warm regards,
Barnakl Cares
Large family and foster animals
We are a large military family, 8 of us total, and out of our 6 children, we have several with special medical needs.
Over the past year since we have been using the fan filters, our son with an immune deficiency and lung disease has had the most stable year of his 10 years.
So to review the product, I am SOLD on that alone! We also run an animal rescue, and have lots of various fur babies, the freshness in the home is real!
This past week I have had some amazing experience with their customer service side. Our reoccurring order came up, and in our current family situation, we are moving abruptly to help family, and I needed to alter the order. They went above and beyond to not only take the time to write back a heartfelt email, but help me with the order.
Seriously appreciate the product, and the customer service. What an amazing experience with an awesome company!
Thank you!!
4 juin 2026
Avis spontané
Réponse de Barnakl
Reading your message truly brought warmth to our day. Knowing the product has helped bring more stability for your son, especially in relation to his health needs, is something we deeply appreciate and do not take lightly. It means a great deal to hear that it has also made a positive difference in your home, both for your family and your rescue animals.
We are also grateful that our team could support you during a time of change and help make things a little easier when you needed it most. That is exactly the kind of care we strive to provide every time.
Thank you for trusting us and for sharing your experience in such a heartfelt way.
Warm regards,
Barnakl Cares
so has anybody ever cleaned their…
so has anybody ever cleaned their freaking ceiling fan before you’re gonna get dust? You’re gonna get pet hair you’re gonna get whatever’s in your house by putting that up there it’s gonna collect on that this is not rocket scientist people this is not a machine you could put adust cloth up there and you’re gonna get dust all over it. Another person trying to make $1 million off of people being stupid and believing this stuff OMG.
8 mai 2026
Avis spontané
Réponse de Barnakl
We hear your frustration and understand how strongly you feel about your experience.
Dust is naturally present in every home, both in the air and on surfaces, and ceiling fans tend to circulate those particles when they are running. Barnakl is designed to work with this reality by using electrostatic microfiber that attracts and holds dust, helping lift it from the surface rather than allowing it to fall back into the room.
Our approach is based on a simple principle combining microfiber structure with electrostatic attraction to help capture dust more effectively, especially on elevated and hard-to-reach areas like ceiling fans. The goal is to support a cleaner process that feels easier and less messy in everyday use.
We understand your concerns, and it is completely valid to question how this performs in practice. Barnakl was created to make routine cleaning more manageable without adding complexity to the task.
We also appreciate your feedback, as real user experiences are important in helping us continue to improve.
Warm regards,
Barnakl Cares
BUYER BEWARE!
BUYER BEWARE!
You are signed up for a subscription without clear information that they will do so. Customer support is non existent so it is difficult to return or cancel the subscription. The BBB has many complaints so Im not sure why TV stations are still advertising this product.
There's no evidence that it actually works and 'cleans the air'...it does collect dust, but you don't need this product for dust collection, it will collect dust on the ceiling fan blade itself! Also, the adhesive is very hard to get off.
DON'T PURCHASE!!!!
12 mai 2026
Avis spontané
Réponse de Barnakl
Thank you for taking the time to share your feedback. I am sorry to hear that your experience has led to frustration, particularly around the subscription, support, and product performance. Your comments have been noted and are important to us.
The subscription option is shown at checkout for customers who want added savings and convenience, but a one-time purchase is also always available.
I also understand your concerns regarding performance and removal. Results can vary depending on usage and environment, and feedback like yours helps us review both our product and communication.
Your experience is taken seriously, and we appreciate the opportunity to learn from it and improve moving forward.
Warm regards,
Barnakl Cares
I ONLY GOT TWO PADS.
17 avril 2026
Avis spontané
Réponse de Barnakl
Thank you for taking the time to share this. I am truly sorry to hear that you only received two pads, especially when you were expecting a complete order.
We have carefully reviewed our records using the information available, but we are unable to confidently match it to an order or account in our system. Because of this, we are currently unable to investigate the case further through this channel.
Please be assured that we genuinely want to resolve this for you. If you could kindly contact us directly by email with any order details you may have, we will be more than happy to look into this and ensure it is properly resolved as quickly as possible.
Warm regards,
Barnakl Cares
Product is utter crap
Product is utter crap. Not only does it not filter a fan thing, the scent goes away in a day. What a rip off
2 mars 2026
Avis spontané
Réponse de Barnakl
Thank you for taking the time to share your thoughts. It is clear this experience has been frustrating, and we are genuinely sorry to hear that it did not meet your expectations.
Barnakl is designed as an odorless filter, meaning it does not contain or release any scent. Its purpose is to work with the natural airflow of ceiling fans to help capture and hold dust, rather than introduce fragrance or alter the smell of the room.
We understand how important it is for a product to feel effective in everyday use, and your feedback is truly appreciated. It helps us continue improving both product clarity and overall customer experience.
Warm regards,
Barnakl Cares
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