Barnshaw Pet Crematorium Ltd Avis 

Diane & Chris could not have shown more empathy or kindness at a very tough time. They managed to ask all the right questions to draw out the funny & lovely memories we have of Finbar our 17 year old westie & show an amazing amount of compassion for what we were going through.
Their empathy & understanding for what we needed when we didn’t even know ourselves we will be always incredibly grateful for.
Thank you 🐾

When I was at my very saddest point after saying goodbye to my gorgeous cat Joe,
the wonderful Diane from Barnshaw vet crematorium came and looked after his cremation. Everything was so kind and simple and I felt supported through the whole process. meeting such lovely people at a very terrible time has made it the best it could be. Thank you with my whole heart to Chris & Diane.

Thank you so much for looking after Tommy who we sadly lost 30-12-24, the care we received was so heartfelt, caring and understanding, the painful loss we were suffering as a family was immense but you couldn’t have been kinder.
We received our Tommy back the very next day, the care taken with the items we had chosen was just perfect and we will treasure these forever.
Thank you from the bottom of our hearts, we knew exactly where our Tommy was in a beautiful setting and now he’s home safely with his family where he belongs♥️🐾♥️

Di and Chris are just the most compassionate couple, they have respectfully cremated 2 of our beloved dogs. At such an emotional time for us, they couldn't have been more accommodating, kind and supportive. I would highly recommend them to anyone who has lost their furry friend.

I can't thank you guys enough for taking care of blaze. You were both so kind and compassionate at such a hard time. Blaze was also home with us the next day which was very important to us all. Thank you forever grateful x

Diane and Chris collected our beloved canine family member, Flori-Floo, just after she had been euthanasied peacefully at home.
They gave us plenty of time to say our last goodbyes, and then with the greatest respect and care, carried her back with them for individual cremation.
We were able to collect her ashes and bring her back home, the next day. This was a great comfort, and helped in our grieving process.
Highly recommended.

Just wanted to say a massive thank you to Diane and Chris. I cannot recommend them enough, we had total peace of mind, what wonderful people.
When my husband brought our 15 year old dogs ashes home I couldn’t believe the attention to detail and loving touches that you provide 🥰
The card and certificate are a lovely idea, the wooden tag tied onto the bag with his name on, and his paw print…it was ALL just soooo beautifully done, I just didn’t expect that level of compassion from a service!! Nothing was too much trouble.
It made us feel so much better knowing how Tiger was cared for by yourselves, and how beautifully he was returned to us. Cannot thank you both enough.
Thank you so much once again 🥰 xx

We fully recommend Barnshaw and thank Chris and Diane for taking such good care of our girl Molly who died at home on Tuesday. Chris arrived within an hour or so of our phone call and was very kind, caring and reassuring. We collected Molly's ashes on Friday, beautifully presented from a lovely room and our spirits were truly uplifted. We're so grateful.

Dear barnshaw Claire and Dave thankyou for making my princess nalas journey so compassionate and kind and caring and for getting her back to me ASAP you really are a wonderful team and what you are doing is so very caring taking care of our babies on ther Cross over to the rainbow 🌈 sincere thankyou .deb Williams

For what was a heart breaking day, cannot recommend Barnshaw Pet enough for their kind, discreet professional service. Once Roxy had been put to sleep, I couldn't face seeing her being carried out of the house. They took care of all of that in a very compassionate way. She had an individual cremation and I received her ashes, fur clippings and a card thoughtful card within days. I know for what was an incredibly sad day that she had the best send of.

⭐⭐⭐⭐⭐
Losing Chester was so hard, but Chris and Di here made the whole process so much easier. They responded to my emails immediately, even late at night, and arranged to pick him up the next day. Just a day later, I was able to collect him. Chris was incredibly kind and took time to chat, which really helped. Their compassion and professionalism made a difficult time feel a bit lighter, and I truly felt Chester was treated with care and respect. This place is premium in every way and went above and beyond—can't recommend them enough.

Our beautiful fur baby recently crossed the rainbow bridge which is absolutely heartbreaking. However, Chris, Diane and Kat really do go the extra mile and bring such comfort and kindness during this difficult time. The service provided was amazing, from start to finish. I cannot recommend Barnshaw enough - they truly are wonderful people. We thank you so much for everything you done 🩷

I can't praise the service enough you receive from the beautiful people here. They went above and beyond when I lost my fur baby JD. It's a fantastic place and Diane made me feel at ease and helped me talk about my memories of JD. I am going to recommend that anyone that wants to cremate their pet to go here. The service they provide is amazing. Thank you so much for everything you did for me and JD.

We are deeply grateful to Barnshaw Pet Crematorium for the amazing service they provided recently. The entire process was utterly professional, compassionate and efficient. We recommend them warmly.

Barnshaw Pet Crematorium provide a brilliant service at the most difficult time of pet ownership.

Combined with Silver Gate Vets we opted for a home euthanasia and cremation to follow. After the sad moments Chris and Diane made us feel at ease and were very sensitive to our emotions at the time.
The cremation was carried out quickly and time made available for collection of very well presented ashes.

I can't recommend Barnshaw highly enough.
I didn't know what to expect after arranging with the vet for a cremation service for my beloved Dash whom we had put to sleep at home.
Diane from Barnshaw arrived after we had spent some time with him.
She explained everything that was going to happen.
Being late on a Friday evening I had imagined all sorts of terrible scenarios.
She gave us great comfort with letting us know our boy would travel back with them on the back seat, wrapped snuggly with his favourite toy.
We picked his ashes up the next day with a lovely pawprint and a bamboo pouch with his ashes in.
There were so many lovely touches and nothing was too much trouble.
For something that is so heartbreaking Diane made it more bearable.

I unfortunately had to use barnshaw recently due to my dog Marley passing away. From start to finish Chris and Di were amazing. From emailing me early hours of the morning when I needed to speak to arriving at barnshaw with Marley. We were given all the time we needed in the chapel of rest to say our goodbyes we were left alone and we were not interrupted. Chris spoke about the process that would happen and he treated Marley with the upmost care and respect. I dropped her off at 10.30am and she was back with me by 3.30 in her little box. I would highly recommend.

We sadly had to say goodbye to our senior Labrador recently. Silver Gate vets and Barnshaw Pet Crematorium couldn’t have made the sad experience any better- they were patient, empathetic, caring and compassionate. You could just tell they loved animals and were making a sad situation as comfortable and peaceful for our beloved Luna. Knowing she fell asleep at home whilst we cuddled and comforted her has really helped us with our grief. The kindest end to a truly wonderful moment of our family. Banshaw Pet crematorium returned Luna’s ashes promptly with a lovely card and personalised wooden heart- a really thoughtful gesture which was greatly appreciated.

I can not thank, praise and recommend Barnshaw enough, totally professional and understanding from the moment I called them. Thank you

Unfortunately we had to use Barnshaw on Bank Holiday Monday 26th August 2024. They were referred by Silver Gate Vets who they work very closely with. The vets came to our house to put Ozzy to sleep and there was no rush whatsoever - everything was done in the our time - Once the vet had finished they advised we could have as long as we needed until Barnshaw collected Ozzy - we said about 10 mins or so - they respectfully reversed up our driveway very very slowly and everything was explained to us what would happen - Chris and Diane were fantastic and treated Ozzy like it was a person from our family - very dignified. I helped them carry Ozzy out in the sling to their vehicle as he was a big lad - and there was a big comfy bed waiting to put him in with a snug blanket. Again they drove off very slowly on their drive back down to Tenterden. Ozzy was cremated on his own later that day as we didn't want him put in a freezer or on a group cremation.

After the event we sorted out options with Chris and Diane on the casket we wanted and the writing to be engraved on it.
All was done swiftly and rather than having it posted and the risks involved with that, we decided to make the trip to Tenterden to collect Ozzys ashes. They have a lovely setup here and everything is so personal, Ozzy was ready for us along with the paw print they took before cremation and a lovely card with some very kind words inside.

I cannot recommend Chris and Diane enough - they were brilliant in a time that was very dark for us losing our Ozzy who was 13.5 years old - thank you so much for everything you did guys its very much appreciated. RIP Ozzy you are at home with us now pride of place and we light a candle for you every evening xxx