Customer service is excellent. Carlos was quite attentive to what I said and is clear when explaining something about the order. The order came quite quickly and in perfect shape. The barong tagalog d... Voir plus
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I ordered the right size for me pero, smaller yung dumating. Yung top tumutusok sa armpit. Not comfortable. The ribbon on the skirt is not attached at kailangan pang problemahin kung paano ila... Voir plus
Greetings. Purchased a Barong in accordance with the size chart, however, it is too small. The process and fees to return are unsatisfactory and not customer centric. We are going to "take the hit" an... Voir plus
Use caution when ordering a Barong for an upcoming event. I ordered a Yellow Barong with 3 months lead time, rare updates other than a default generic Shop App tracking. The Barong arrived a week aft... Voir plus
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A répondu à 3 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I’m very disappointed with my order.
I’m very disappointed with my order.
First, I placed this order thinking it was shipping within the U.S. There was no clear information that the item would be shipped from the Philippines. Because of that, the total cost became much more expensive than I expected.
Second, I already paid for the shipping fee at checkout, but when I received the package, I was charged again for customs fees. This was never clearly explained before I placed my order.
Finally, when I checked the kimono, I found that I cannot wear it because it does not fit properly.
Overall, this experience has been very frustrating. I hope you can clarify these charges and offer a proper solution.
Item was great, delivery price expensive
The item is great and delivery was quite fast. Delivery fee is quite expensive. It would be good if there were more delivery options. The packaging of delivery is not great. With the fee involved, I expected better packaging. Product arrived in perfect condition, though.
Nice shirt fast shipment true to size
Stitching okay, but overall poor quality
The stitching on the barongs were nice, but the overall quality was not great. The measurements online are not accurate either. I ordered two barongs in the same size and each came in different measurements. One was short an inch on the collar and the other was two inches short on the sleeves.
You need to improve your return/replace…
You need to improve your return/replace policy and/or refund if you wan to continue to have a good business relationship in the US. Your pricing is also not competitive (too high) compared to local Filipino Dealers here that even paying import taxes and overhead cost for shop rental.
Disappointed with my recent Filipiniana…
Disappointed with my recent Filipiniana dress order. The seller did not follow the agreed measurements and added an extra 2 inches despite clear instructions to stick to the actual measurements I provided. The dress was also delivered late and the sewing quality was poor. I hope the shop improves its communication, timeliness, and craftsmanship for future customers.
Expectation vs. Reality: A Disaster Online Barong Purchase
Lesson learned: NEVER EVER BUY AGAIN A BARONG TAGALOG AT "BARONG WORLD"!! Buy it from those trusted shops or outlets instead and have it fitted physically.
The barong was unfortunately darker…
The barong was unfortunately darker than in the pictures.
The dress fits well and is exactly like…
The dress fits well and is exactly like the photo. It arrived quickly. Customer service replied promptly to queries.
Amazing
I had a great experience with BarongWorld. Their customer service was incredibly helpful and professional when I needed to request an exchange due to ordering the wrong size. They guided me through the process smoothly and made everything stress-free.
Shipping was quick, and the quality of the barong exceeded my expectations—beautiful craftsmanship and excellent material. Because of this experience, I would definitely order from them again and confidently recommend BarongWorld to anyone looking for high-quality barongs and reliable service.
Nice shirt, long wait
The shirt is nice, but I had to contact customer service 2-3 times because they went well over the typical deadline posted on their site. Do not buy from them if you expect the products quick. It took a month and 3 days to get my shirt and it was advertised as coming from America.
DECEITFUL AS THEY COME
This company is as deceitful as they come. I purchased a bolero set, which included a jacket and skirt, per the product description on their website. When I only received the bolero, I asked about the missing skirt. They said that because the price was marked down, the skirt was not included. There was nothing that informed me of that during the point of sale nor with my order confirmation. They only mentioned that after I reached out and inquired about the skirt. Who does that?! You don't get to change the terms of the sale after the purchase. Annoyed and irritated.
Timely response
Timely response. Product as described. Good quality garment. Good customer service. Tks.
Well done Barong World
Very pleased with my barong. Prompt service and item received well before date stipulated. Item as described.
great item for my wedding recieved…
great item for my wedding recieved comments from friends and family
I loved their responsive and helpful…
I loved their responsive and helpful customer service in how they went above and beyond in helping me get my order done.
The Barong Tagalog I ordered, that they provided is what I wore at my wedding.
Greatly appreciate the tremendous work they've done.
Customer service ,order,communication, FRAUD
I ordered a shirt for the holiday. After several requests via email for a shipping date, zero response, yet my credit card was billed right away for almost $200. I tried to cancel and requested a refund, that never happened..finally I told them to ship the shirt as no refund was issued. I was told the order would take 15-28 days. This was not a special order,but a size they offer. No mention of a timeframe,the web site indicated the items are in stock. Today is Jan 24th,no further updates for shipping or tracking information. .as promised by them. I am filing a fraud charge with my bank..wish I had read the reviews before placing the order..lesson learned. Shame on you!

Réponse de barongworld.com
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