Bartyspares Avis 

I ordered the item using Google Pay and realized immediately after payment that my old address was still set up. I promptly sent an email to them to correct the error and requested delivery to my current address. However, they did not respond at all, and the item was sent to the wrong address. When I contacted them again, they claimed that it was my fault. This experience has been very disappointing, and I will not be using their services again.

My VAX hoover needed a service, so I ordered a deal that was running, 2 belts and a filter. The model number that I gave, showed me the options of the items that were ideal for my model. So I ordered. A few days later I received the package. 2 belts, these were fine, but the filter was completely wrong. Wrong fit, wrong size, wrong type! So instead of having the hassle of 'trying' to return the filter - as I knew it would be a drawn out affair, I took my Dremel and re-made the wrong filter into one that fitted. I did send an email to Bartys regarding the issue of the wrong item, but received no reply. Needless to say, next time I will use a proper company, mainly e-spares, as I know that their customer service is better and they are very helpful. Im just annoyed that at the time, Bartys was the only option for me as other stores didn't have what I needed. Bartys...more like Fartys.

Ordered 10x leisure cook master ck100g232c replacement knobs.....seen a couple of not so good reviews...order was £100 for the 10....far cheaper than a lot of other websites.... original parts..... arrived 3 days later all packaged well.... Couldn't be more pleased with the service and product.... Spot on!!!!

Really fast delivery, part looked original. Great price ..

Definitely use them or recommend them with our experience with them ..

I ordered a filter for my cooker hood and based the one I ordered on the information on bartyspares website. I ordered the one that they suggested for the model number. I paid extra to get it delivered within 2 days. The one I ordered did not fit. They are not interested in offering to send the correct one free of charge. Actually they are ignoring the fact that it was incorrect information on their website that caused the error. Be wary of their information on suitability. Do your own research and don’t expect good customer service. I’m returning the item but will be out of pocket for delivery and return charges. Annoying. I’ve ordered from somewhere else and won’t be using them again.

I have been searching for a heating element for a cook and Lewis oven everywhere and could not find anywhere.its only 18months old from b&q and they couldn't even get one.i thought i would have to buy a whole new oven and hob.found one here at Bartyspares.PERFECT item,solved a lot of issues and a whole bunch of cash 💸 😀 thanks guys your now saved as my go to for spares .🙂

Poor quality bent product which did not fit. When I raised a query I was told ‘they’re all like that, it’s the design’
AVOID

Ordered a glass microwave turntable. It turned up promptly and undamaged. Great service!

I ordered and then looked at reviews(which was worrying!) I had a good experience and felt I should give my honest review due to all the bad reviews. Monday ordered part, same day had an email from Royal Mail with delivery details. Thursday part was delivered, good working order and fixed my problem. Everything was fine.

Please Read My Full Updated Review

DO NOT BUY ANYTHING FROM THIS COMPANY!!!
I ordered additional extension tubes for my vacmaster vacuum cleaner as advertised and described on their website....they don't fit the original vacmaster tubes as Bartyspares's tubes are too small.
I'm now trying to do a return to get a refund but their return/refund link doesn't go to any webpage... just get a 404 error which means the page is non existent, and there's no contact phone number on their website!
I've had to use the original order confirmation email they sent to me to message them with the refund request.
They have no issue in taking your money but make it as difficult as possible to return for a refund!
THIS IS NOT THE WAY TO RUN A COMPANY AND IS TERRIBLE CUSTOMER SERVICE!
Let's see what reply and customer service I get now from Bartyspates after my extremely negative but completely justified review.

***23/9/2023 - I'm now adding this update to my review. They contacted I. reply to the email I sent and have now confirmed my refund after they received the tubes I returned.
I do think they're making a rod for their own backs by having no contact phone number and a non working return link on their email and website but at least they finally responded to my email and are refunding me***

DO NOT BUY ANYTHING FROM BARTYSPARES
Ordered a replacement part for my Henry Vacuum
Received a dirty, broken 2nd hand part ...absolutely useless!!

DON'T USE THIS COMPANY - they can't be trusted.

I ordered a replacement water tank reservoir for a coffee machine. It doesn't fit - its a copy which isn't a genuine replacement! When you try to return it you have to send an email to them first to request the return / refund.
The email address on the Refund Policy doesn't work; on closer examination the address 'format' isn't valid. Note that I have assumed the correct format - for reference the 'extension' probably should be '.co.uk' , and re-sent, and so far it hasn't bounced back. I will wait and see if I get a response. Poor company trying to look 'customer focused', but hiding behind fake email addresses.

Item sent didn’t fit - stove’s replacement knobs no reply to return email address no telephone number to call DO NOT USE THIS COMPANY

poor service.DO NOT USE.Paid for next day delivery did not receive item so had to order from elsewhere.Sent them an email with no reply.
One star is too many

Terrible service! I paid a lot extra for 24 hour delivery, for 48 hours later, to be told they didn't even have the part in stock and couldn't get hold of it! Absolute crooks!!

Three times they told me that they had posted the spare part I needed for my vacuum cleaner.
It was never posted.
To be fair they have refunded my money.

DO NOT USE THESE THIEVES!!!!
One star is too much.
Ordered a replacement part for a Gtech vacuum,
Same day received an email saying despatched,
Two days later an email saying sorry we can’t help this time you have been refunded,
I contacted to find out why to be told they have no stock,
Two days later refund arrives for the item only not the postage,
I have contacted these crooks 3 times regarding this and have been ignored!!!
Obviously just send out a despatched email as standard without checking if they have stock or have actually despatched!
If you value your money don’t use this poor excuse for a company, you have been warned.

Ordered 4x Russell hobbs steam cleaner mop pads and 1x generic mop pad that doesn't fit has been delivered. Waiting for a response back from them

Needed a Miele Tumble Dryer Thermostat. Miele have stopped selling parts to general Public. Other outlets unable to obtain. Bartyspares gave 100% service and were quick ( 3days ) and a lot cheaper. Very happy .Thank you.

Absolutely shocking to deal with. The goods I ordered never arrived in Ireland & when I contacted Barty the only response I got was that they sent me the Royal Mail tracking number that I already had received when my order was processed. They fully disputed my right to a refund & I had to pursue the refund through the credit card company with supporting documentation etc. Will never purchase anything from them again