BarzelLock.com Avis 

Hello
Response time was very good,the product I purchased lasted 3 days Lock Key 2835 with KOS This product has everthing I need at an affordable cost.Easy to install with good installation information.I contacted your firm and requested a refund,at first I was told I installed it incorrectly.I currently have a Electrical/Mechanical degree from Drexel.I was a contracter for 40 years all industrial .
I was offered a part that the instructions state I do not require,I offered to purchase said items an extended key and spring latch at my cost. I would like a refund at this juncture.
Thank You
Timothy Molloy

Simple easy ordering

Fast delivery and easy to order on web site

Do not hesitate to use Barzel Lock! I have been in the lock industry since 1986, and this is one of the best (if not the best) companies that I have ever worked with!

Has everything I need! I order many different brands and they provide a great service.

The customer support was great! They expedited my shipment and put up with me freaking out.

All the locks came in, were the correct part number and quantity as promised.

Henry, my sales representative from Barzellock, deserves special commendation for his outstanding customer service. From the initial inquiry to the final delivery, Henry was consistently responsive, knowledgeable, and eager to assist. He took the time to understand my specific requirements and provided valuable insights to help me make informed decisions. It's evident that Barzellock prioritizes customer satisfaction, and Henry exemplifies this commitment.

The customer service with help and follow up to verify i was purchasing the proper and correct product for my system.

Great experience ordering from Barzel Lock. Customer service and delivery times were excellent!

We were in a situation where one of our secure buildings needed replacement electronic locks immediately due to a flood in our area. The manufacture quoted us 5 weeks for delivery. This company understood our need and found locks for us a few hours later. They shipped to us the same day and we had the critical parts coast to coast in 27 hours from the first call to them. Very impressive customer service and friendly, good prices too. Highest recommendation possible!

Rare LCN gear motor in stock, called to verify and promptly received a return call verifying part in stock. Placed order online and received gear motor in two days. Other suppliers giving 2 to 3 weeks lead time for this part. Barzel Lock kept us from having an ADA main entry door down for weeks.

Work well with the new hardware in the VP private restroom

Got exactly what was advertised and fast delivery.

I wanted to express my appreciation for the outstanding service provided by one of your sales representatives. Although I regret not recalling his name, his dedication truly stood out.

He patiently guided me through each step over the phone, maintaining clear communication via text. Remarkably, he managed to expedite the delivery of a door lock, contrary to the three-week estimate from other sources. Despite our lack of experience with this lock type, we successfully installed it within three hours, a testament to his guidance.

I believe it's crucial to acknowledge exceptional performance, and I hope you'll pass on my gratitude to the commendable individual who made this positive experience possible.

Best regards,
[Andy

Your company needs to read the mailing address that is posted to you so that US little people actually gets the products we pay you to send to us:

It clearly states on my invoice where to ship it to and what carrier to use, and that was USPS, who did you use FEDEX, now FedEX has the address listed as incorrect, why because they cannot drive up to the address on the label, they have to get out and walk to my door, the addy is correct, i have video footage and they were never on property when they stated they were to drop the package off.

now when a customer gives you a carrier to use please use that carrier, for US the postmaster lives on site, hence the reason for the company to use USPS, is he will fire anyone who says its too cold to get out of the van and deliver mail.

now the address is correct, it is on the front door of the cabana, the cabana has an address as we have a 24hour landline devoted to emergency call for the swimming pool.

Thanks for reaching out to us to make sure that our order was correct. The personal touch means a lot. Henry at Barzel has always been attentive and honest. Traits hard to find these days. Thank you !!!!