I chose to purchase 2x 100ML 3.5 OZ jars of BATANAFUL BATANA OIL. On receiving them, one of them I was happy with, but the other one I felt just didn't look or feel right, so I asked to... Voir plus
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Lisez les avis des autres
Very satisfied with shipping considering I live in Ireland. Product is fantastic, I purchased the wonder oil and have been using before wash day 3 times a week. After 3 weeks of use I already see new... Voir plus
L'entreprise a répondu
I am very excited when Batana products arrived - delivered by postman. The box was torn opened inside the plastic bag. The plastic bag looks like resealed - one end straight line sealed but other en... Voir plus
Great customer service , easy to use website and great shopping expereince.Products arrived in good time and nicely packed .I have tried both Wonder oil and Batana oil and both of them are easily abso... Voir plus
À propos de l'entreprise
- Magasin de produits capillaires
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits de beauté
Écrit par l'entreprise
Batanaful is a haircare company that harnesses the power of Batana oil, a national treasure from Honduras with centuries of tradition in indigenous haircare. Our products are formulated with scientific precision to address common hair issues, offering safe and effective solutions for all hair types.
Coordonnées de contact
Royaume-Uni
- support@batanaful.com
- batanaful.com
4,0
Bien
183 avis
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Got exactly what I ordered and in a…
Got exactly what I ordered and in a very timely manner. Works great.
15 novembre 2023
Avis spontané
Really happy with my product and the…
Really happy with my product and the arrival time from order as 1 was a gift for a family member. I must say the product is the best for promoting my hair growth. Thanknyou team at Batanaful
1 décembre 2023
Avis spontané
I don't usually leave reviews but OMG…
I don't usually leave reviews but OMG this product is a game changer. I've been struggling with postpartum hair loss since having my son and i've tried everything. A friend recommended this companys Batana oil and it's literally stopped my hair from falling out and the front of my hair has started to grow back with consistent use. Definitely will be buying again! Thank you
2 octobre 2023
Avis spontané
Still hasn’t arrived and I’ve ordered…
Still hasn’t arrived and I’ve ordered it before the 25th of October.
And you want a review? I can’t review something that hasn’t arrived and there is no information on when it’s going to arrive. Poor company to order from.
Will never order from here again!
25 octobre 2023
Réponse de Batanaful Haircare
Dear Ismet,
We sincerely apologise for the delay in receiving your order and any inconvenience this has caused. We appreciate your feedback and understand your frustration. Your satisfaction is our top priority, and we are committed to resolving this issue promptly.
Firstly, we encourage our valued customers to reach out to our customer support team in case of any concerns or delays with their orders. Our team is here to assist and ensure that you have a positive experience with Batanaful.
We have checked the tracking information for your order, and it appears that there is an issue with its delivery. Please rest assured that we take this matter seriously, and we will send out a replacement order right away to ensure you receive your products as soon as possible.
Your feedback is important to us, and we will use this experience to improve our service and prevent such issues in the future. We apologise for any inconvenience you've faced, and we genuinely hope that you will give us another chance in the future.
If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you.
Thank you for your understanding, and we look forward to serving you better in the future.
Best regards,
Anaya
Batanaful Customer Support Team
Only 1 of 3 Items Delivered - Not Impressed
I ordered 3 items from Batanaful and unfortunately only received one of them, although they were meant to arrive in one shipment.
The Batana Oil arrived and was packaged neatly. It looks good and has a strong scent. So only time will tell the authenticity and how well it works on my hair.
It's a shame they don't have a contact number, but I have emailed them to enquire about where the rest of my order is.
Based on this and considering what I spent; I will not be ordering from Batanaful again, unless this issue is promptly resolved with an apology and either the items shipped or a full refund. I would not recommend this company - Up to you what you take from this!
3 octobre 2023
Avis spontané
Réponse de Batanaful Haircare
Dear Chola,
We sincerely appreciate you taking the time to share your recent experience with Batanaful. First and foremost, we want to extend our apologies for any inconvenience you've encountered regarding the delivery of your order.
We understand the frustration, especially when your order didn't arrive as expected. It's important to note that we sometimes ship orders in two shipments to ensure our customers receive their products as efficiently as possible, thus reducing waiting times.
We acknowledge that you reached out to us via email earlier this evening regarding the missing items. Unfortunately, we were not able to respond in time before you left this review a few hours later. Rest assured, your second shipment is currently in transit and will be with you shortly.
Regarding the Batana Oil you received, we're pleased to hear that it arrived in good condition and that you find it promising. We genuinely hope it meets your expectations when you use it on your hair.
Once again, we apologise for the inconvenience you've experienced. Your feedback is invaluable to us, and we remain committed to continuous improvement.
Thank you for your patience and understanding.
Best regards,
Anaya
Batanaful Customer Support Team
AMAZING!!!
AMAZING!!!
I loved everything.
Shipping, design and the product..oh my god, my hair breaths again.. after the first using i got back almost completely my curls!!!! After doing colors for years and years my hair is so shiny and smooth.
I m never leaving this product.
I don t even give reviews in general 😂 but this time I had to. A lot of quality from your part and I have to thank you for doing what you re doing. Don t you ever stop!
Diana.
25 septembre 2023
I have been using it for almost 3…
I have been using it for almost 3 months now but no sign of hair growth or stopping hair fall .
Its a total waste of money .
18 septembre 2023
Avis spontané
Don’t be fooled into thinking it’s anything different to what’s out here hair care wise
I’ve been using this product for a month now, everyday, honestly I don’t think it works as I’ve seen no improvement. I think they just use Dr Sebi to promote it thinking it’ll help them to get product sales. I’d definitely stick to other products like Rosemary oil as they’re cheaper and probably just as good.
4 septembre 2023
Avis spontané
Réponse de Batanaful Haircare
Hello Marvey,
Thank you for taking the time to share your feedback, and I'm sorry to hear that you haven't experienced the results you were hoping for with our Batana Oil.
We genuinely value all customer experiences, and I'd like to address your concerns. While Batana Oil has received praise for its potential benefits, it's important to remember that individual responses to any haircare product can vary. Some people may see noticeable improvements sooner than others, and results can depend on various factors such as hair type and how often you are using the product.
Regarding our association with Dr. Sebi, we're proud to acknowledge his recognition of Batana Oil's potential. However, our commitment to quality and effectiveness goes beyond this. We've worked diligently to source and offer a pure and authentic product to our customers.
That said, we appreciate your honesty and are always looking to improve our products and customer experience. If you have any specific concerns or questions, please feel free to reach out to our customer support team. They'll be more than happy to assist you.
If you decide to explore other products, like Rosemary oil, we wish you the best on your journey to find the perfect fit for your needs.
Thank you for giving Batana Oil a try, and we hope you find a solution that works best for you.
Best regards,
Anaya
Batanaful Customer Support Team
have been using the product for 2-3…
have been using the product for 2-3 times a week and it’s working well. My hair after every using getting thick .
But there is no regrow or something
I’m very pleasing with the oil
3 août 2023
Avis spontané
Réponse de Batanaful Haircare
Hi Michael,
Thank you for your feedback it means a lot to us.
we are thrilled to hear that you had a positive experience.
Kindest regards,
Batanaful
Not real Batana oil
Not real Batana oil. They defo sell the refined version which doesn’t do anything for your hair. I’ve recently bought real Batana oil which smells and feel completely different from the product they’re selling..
4 août 2023
Avis spontané
Réponse de Batanaful Haircare
Dear Emar,
Thank you for sharing your feedback with us. We greatly appreciate your input and would like to take this opportunity to address your concerns directly.
First and foremost, we want to assure you that our Batana Oil is 100% genuine and sourced directly from Honduras. Our commitment to quality and authenticity is unwavering, and we take great pride in providing our customers with the finest products available.
While we appreciate your comparison of our Batana Oil with other brands, we must clarify that we can only speak for the authenticity and quality of our own products. Each brand might have its own sourcing and production practices, and we cannot vouch for the claims or standards of other brands.
Regarding your refund request, we understand your disappointment that we could not provide a full refund for the product that had been partially used. As stated on our website, our refund policy specifies that we can only process refunds or exchanges for items that are in resellable condition. This policy is crucial to maintain the integrity and safety of our products for all our customers. We believe in providing everyone with the assurance that the products they receive are in pristine condition and free from any potential issues.
Rest assured, we have all the necessary documentation and certifications to support the authenticity and quality of our products. We take every measure to ensure complete transparency and trust with our customers.
While we cannot accept returns for used products, we are more than willing to assist you with any other concerns you might have. Our dedicated customer support team is here to answer your questions and provide solutions to any issues you may encounter.
Once again, we value your feedback, and your satisfaction is our priority. We hope you understand the reasons behind our refund policy, and we look forward to serving you with our genuine Batana Oil in the future.
Best regards,
Batanaful Customer Support
wonderful product
25 juin 2023
Quick delivery and great high quality…
Quick delivery and great high quality product! Couldn't be happier with every scoop of batana oil from this vendor.
29 mai 2023
Noticeable difference
I had never heard of this oil before and saw it advertised and decided to purchase for dry hair and dry skin.
Wao I can see a difference after one use. My hair looks shiny and my skin moisturised. It smells earthy and quite strong but the results outweigh the scent. I will be buying more. Thank you
1 juin 2023
Réponse de Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
5* amazing results!
I have been using the pure batana oil as a hair mask for the past 3 months now 2-3x a week and my hair had never felt healthier. It is full of moisture and I have seen results in growth. The delivery was extremely fast for me and I have recommended to friends and family as it is one of my favourite hair products by far.
6 juin 2023
Avis spontané
Réponse de Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
copy/past one of the latest review here
copy/past one of the latest post here, have the same problem still waiting and chating with support, like i should contact with delivery company
I shouldve read the reviews before ordering. They seem to consistently have a shipping issue with a shipping company. I think it is actually a supply issue or process issue.
In my case, they created a shipping label. Nothing happens until you complain, then they blame shipping company and create another shipping label and cancel the old one.
Im not sure how long they intend to do this. I still have not received my product after a month.
14 mai 2023
Avis spontané
Réponse de Batanaful Haircare
Thank you for placing your order with us. We sincerely apologize for any inconvenience caused. If possible, could you kindly send us an email regarding the issue, and we will promptly resolve it for you.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Please don't hesitate to contact us if you have any further questions or concerns.
Thank you for your patience and cooperation.
Definitely seen progress
Definitely seen progress. Easy to apply. Grateful for a product that does what it says it does.
26 mai 2023
Réponse de Batanaful Haircare
Thank you so much for taking the time to share your review with us. We sincerely appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our product.
We strive to provide exceptional products that bring joy and satisfaction to our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future and providing you with more delightful experiences.
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