Purchased some desserts (namely a doughnut, some cookies and a cookie pie slice) for delivery after having been to one of the stores a few years ago. This did not disappoint; just as good as they used... Voir plus
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Lisez les avis des autres
Me and my family love the cookie pies from here, so much so I ordered one last year for my sons ‘birthday cake’ and again this year. The only reason for not giving 5 stars is because I was disappointe... Voir plus
Red velvet NY cookies 🤤 i ordered these after they weren't available at the metrocentre stall for weeks and weeks. They were individually packaged and placed in a box. They came on time, on my select... Voir plus
L'entreprise a répondu
Bought the mini egg NYC cookies and the Easter selection for my nephew and his family for Easter…..needless to say they didn’t go hungry over the bank holiday weekend and he LOVED them 👌❤️ his mum wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Batch’d, we’re passionate about indulgence. Born in Yorkshire, we specialise in handcrafted, small-batch sweet treats made with premium ingredients and big flavours. From our signature stuffed cookies and cookie pies to brownies, donuts, ice cream and milkshakes — every treat is made to impress. With locations across the UK, our mission is simple: to bring joy, one bite at a time. Loved your visit? Leave us a review and let others know what you tried!
Coordonnées de contact
Unit 3-5 Brookfield Trading Estate, LS10 1EY, Leeds, Royaume-Uni
- 0330 043 4575
- hello@batchd.co.uk
- batchd.co.uk
4,3
Excellent
224 avis
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A répondu à 62 % de ses avis négatifs
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Reliable delivery and delicious…
Reliable delivery and delicious products as always. ☺️
17 octobre 2025
Avis spontané
Réponse de Batchd
Thank you so much for your lovely review. We're so happy to hear your delivery was smooth and you enjoyed your treats. We really appreciate you choosing us again! 😊
Visited the leeds site
Visited the leeds site
It's buzzing.. extremely busy
Doing it right 1st time
22 octobre 2025
Avis spontané
Réponse de Batchd
Thank you so much for your review. We are really happy to hear you visited our Leeds site and loved the atmosphere. It is always buzzing because of amazing customers like you. We are also glad the team got everything right first time. Thank you for the support. 🙌✨
Really enjoyed!
My order was lovely, well presented and came really quick!
3 octobre 2025
Avis spontané
Réponse de Batchd
Thank you so much for your kind words! We’re thrilled to hear that your order was well presented and arrived quickly. 😊
We really appreciate your support and look forward to serving you again soon!
Not great
Not great. Five pounds for a doughnut. Service was more like 80p for a doughnut. Leeds train station
19 septembre 2025
Avis spontané
Réponse de Batchd
Hi there, thank you for sharing your feedback. We’re really sorry to hear you didn’t feel your experience matched the value, and we’d love the chance to put this right. If you could email us at hello@batchd.co.uk
with a few more details about your visit, our team can look into this for you.
We also just want to reassure you that our pricing reflects the rising cost of quality chocolate, ingredients, rent and wages - we do our best to keep prices as fair as possible while maintaining the handmade quality of our bakes.
Thank you again for your feedback, and we hope you’ll give us the chance to make your next visit a better one.
i always stop here to get a few things
i always stop here to get a few things, yes the cookies may somtimds be stale but the middle is amazinf and so is the milky bar pie it is very expensive thoug
18 septembre 2025
Avis spontané
Réponse de Batchd
Hi there, thank you for your feedback. Our cookies should never be stale, so we’re really sorry to hear this. If you could share a little more information about your visit by emailing us at hello@batchd.co.uk
, it would help us investigate and make sure we improve. We’re glad you enjoyed the centres and the Milkybar Pie, and we’ll do everything we can to make your next visit even better.
Delicious bakes and great service
I’ve ordered twice now as gifts for friends and each time had fantastic feedback on the bakes! The customer service is top notch. Both times I’ve ordered, I’ve made a small mistake and so sent an email asking for help. Got a prompt response and my error was corrected before sending. Would recommend and I’ll definitely order again.
13 août 2025
Avis spontané
Réponse de Batchd
Thank you so much for your kind words - this absolutely made our day! We’re thrilled to hear your friends enjoyed their bakes and that our team could quickly help with your orders. We’ll always do our best to make things smooth (and sweet!) for you.
We really appreciate the recommendation and can’t wait to bake for you again soon.
Fantastic
Fantastic, reasonably priced, delicious brownies which arrived on time!
22 août 2025
Avis spontané
Réponse de Batchd
Thank you so much for your lovely feedback! We’re so glad you enjoyed the brownies and that they arrived right on time. We look forward to delighting you with more treats soon!
Wonderful customer service.
After an initial mixup with the order. The wrong address had been populated in the delivery address. Probably my fault. I emailed and Abigail got back to me and managed to change the address and redirect to the correct one without losing any time at all. AND, my granddaughters tell me the doughnuts were delicious. 😋 thank you team and especially Abigail.
12 août 2025
Avis spontané
Réponse de Batchd
Thank you so much for your kind words! 😊 We’re so glad Abigail could help, and even happier to hear your granddaughters enjoyed the doughnuts 😋. We can’t wait to delight you all again soon!
School Cake £3.75 Leeds Station
School Cake £3.75 Leeds Station. Dry tasteless sponge, top they made an effort I suppose, but never again.
14 août 2025
Avis spontané
Réponse de Batchd
We’re really sorry to hear your School Cake wasn’t as it should be - it should be nothing but soft and delicious. Please email us at hello@batchd.co.uk so we can arrange a replacement for you.
Amazing cookies and brownies
Amazing cookies and brownies.
Quick delivery just in time.
Quality great and lovely package
7 août 2025
Avis spontané
Réponse de Batchd
Thank you so much for your kind words! We’re thrilled you enjoyed the cookies and brownies, and that they arrived quickly and safely. Your support means a lot to us! 💛
Perfection!
I ordered two full cookie pies, they were packaged excellently and came in off the shelf condition. Arrived my chosen delivery date in good time. Everyone at work loved them, they thought they were incredible. Never disappointed with any of your products. Love them!😁
7 août 2025
Avis spontané
Réponse de Batchd
Thank you so much for your lovely feedback! We’re so pleased to hear your cookie pies arrived in perfect condition and went down so well at work. It means a lot to know you’ve enjoyed our bakes time and time again.
We really appreciate your support - and we’re so glad to keep you never disappointed! 😁
Fantastic brand and amazing products!
There were soo many companies to choose from when considering a birthday treat for my partner. We chose Batch’d as we loved their branding and most importantly your products were amazing and tasted great! My partners only positive criticism was the lack of labels detailing allergens and best before dates. We will definitely be ordering again in the future! Thank you Batch’d team on making my partners birthday a special one xx
18 juillet 2025
Avis spontané
Réponse de Batchd
Thank you so much for your kind words - we’re thrilled to hear Batch’d helped make your partner’s birthday extra special! It means the world to us that you loved the branding and enjoyed the treats.
We really appreciate the feedback about allergen labels and best before dates. We include a leaflet in every delivery with best before information, as well as a QR code that links to our full allergen and ingredient details - we’re so sorry if this was missing from your order!
Thank you again for sharing your thoughts, and we can’t wait to bake for you again soon!
Amazing cookies
Pre ordered a box of 4 cookies for my daughters birthday, they arrived on time, and they were amazing, she loved them. They looked and tasted so good. Even the packing is great, they also did a personalised card saying happy birthday and all cookies were individually wrapped to keep
them fresh. Will definitely order again and would highly recommend Batch'd.
2 juillet 2025
Avis spontané
Réponse de Batchd
Thank you so much for the lovely review! We’re so happy to hear your daughter enjoyed her birthday cookies and that everything arrived just right. It means a lot to us that you noticed the details like the packaging and personalised card. We can’t wait to bake for you again soon!
Massive, beautiful and naughty…
Massive, gooey lushusness (it’s a new word) Milky Bar rocks!
Staff great, had a problem on ordering, was sorted immediately - Thank you
1 juillet 2025
Avis spontané
Réponse de Batchd
Thank you so much for the lovely review — “lushusness” is absolutely a word now, and we’re here for it! We’re so glad you loved the Milkybar treat and that our team could get things sorted quickly for you. Hope to see you again soon for another round of gooey goodness! 💛🍪
Ive only ordered once and will not be…
Ive only ordered once and will not be buying again. The donuts came and my husband went to eat them the next day and it was inedible. Won't be buying again.
20 juin 2025
Avis spontané
Réponse de Batchd
We're sorry to hear you were disappointed with your order. Just to clarify, the shelf life of our donuts is clearly stated on each product page, and there's also a section in our FAQs advising that donuts should be eaten the same day they are delivered. Unfortunately, they won't be at their best the next day, which is why we always recommend consuming them immediately.
Thanks again for giving us a try. We do hope you'll consider trying some of our other products in the future, such as our cookies or brownies, which have a much longer shelf life and might be a better fit for consuming over a period of days.
The best donuts you'll ever eat!
The best donuts you'll ever eat by far! I first heard of them in Camden Market last month and tried the oreo, it was amazing. So I ordered a box of 4 for a birthday this month and they were all delicious. Freshly made, delivered on the date I requested, and I received updates on my delivery by email. Fantastic service, highly recommend ordering these donuts!
13 juin 2025
Avis spontané
Réponse de Batchd
Thank you so much for this amazing review! So happy you discovered us in Camden and loved your donuts — sounds like the perfect birthday treat! Can’t wait to deliver more goodies your way soon!
I use them every year for birthdays
I use them every year for birthdays. So convenient, amazing choice and always gets delivered on time!
20 juin 2025
Avis spontané
Réponse de Batchd
Thanks so much for being a loyal fan! We love being part of your celebrations and promise to keep the treats coming right on time. Here’s to many more birthdays together!
Tasty cakes
A gorgeous selection of really tasty cakes I bought my husband for Father’s Day from his son. Would highly recommend!
13 juin 2025
Avis spontané
Réponse de Batchd
Thanks so much! We’re thrilled your husband loved his Father’s Day cakes — what a lovely gift from his son! We really appreciate the recommendation and hope to sweeten many more special moments!
Honesty is key
Honesty is key! First of all I paid extra money for delivery for a specific time and they didn't come on that time spoke with the team and they refused to refund the delivery fee. The treats weren't whatni was expecting as they look nice but didn't taste nice. But the more disappointing thing is how batchd are thieves and don't refund you the money when they don't deliver on time.
6 juin 2025
Avis spontané
Réponse de Batchd
Hello,
We’re really sorry to hear you were disappointed with your experience.
While we completely understand your frustration, especially with the delivery arriving an hour later than expected, we’d like to clarify that all our parcels are shipped via DPD and the delivery fee you paid goes directly to them for their timed delivery service. We did dispatch your order on time from our side, but unfortunately, the delay occurred while it was in DPD’s hands. We’d definitely recommend reaching out to them regarding a complaint for the missed time slot.
We’re also sorry to hear the treats didn’t meet your expectations. That’s never what we want for our customers, and we really appreciate the feedback — we’re always working to improve, so we’ve passed your comments on to our baking team. While we’re proud to have thousands of happy customers who enjoy our bakes every week, we understand that taste is personal, and we’re sorry that this selection wasn’t quite right for you.
Delicious food and really helpful and…
Delicious food and really helpful and polite staff, loved it
7 juin 2025
Avis spontané
Réponse de Batchd
Thank you! We’re so glad you enjoyed the food and had a great experience with our team — we’ll make sure to pass on the kind words! Hope to see you again soon!
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