Outstanding Customer Service - Many many thanks Jake for your prompt and smart response to replace the bathroom cabinet that had been accidentally damaged. The new replacement arrived next day and has... Voir plus
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Lisez les avis des autres
I recently placed a large order with Bathroom Point for most of the fittings and furniture for our new bathroom, and I couldn’t be happier with the whole experience. Everything went very smoothl... Voir plus
The toilet was leaking water from underneath , The toilet seat is sliding all over the place ,the rubber seals are loose , and I cannot tighten anything , and the sink plug hole does not drain wa... Voir plus
This company is par excellence, I ordered the wrong size shower. And had builders on site the next day. Jake on the phone was so helpful and understanding. He organised an early morning drop of with t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bathroom Point is a proud family-run business that has been serving customers since its establishment in 1996. With over two decades of experience, we have developed a deep understanding of the bathroom supply industry, catering to both the retail and trade sectors. Throughout the years, we have built a reputation for excellence thanks to our extensive inventory, which includes an impressive variety of styles and colours to suit every taste and budget. Our knowledgeable team is dedicated to helping you find the perfect bathroom solutions to meet your specific needs and preferences. We are committed to providing reliable supply and delivery services, ensuring that your orders arrive on time and in perfect condition. Our after-sales support is equally important to us; we believe that our relationship with customers doesn’t end after a sale. Rather, we strive to provide ongoing assistance and advice to ensure your complete satisfaction. At Bathroom Point, we take great pride in our commitment to quality, customer service, and family values. We want you to feel confident that when you choose us, you are in safe hands and will receive the best products and support in the industry.
Coordonnées de contact
Unit 20 Penrice Court, Llansamlet, SA6 8QW, Swansea, Royaume-Uni
- 0800 061 4140
- info@bathroompoint.co.uk
- bathroompoint.co.uk
4,6
Excellent
143 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Absolutely delighted from start to…
Absolutely delighted from start to finish great service lovely products fantastic customer service and most of all great price
28 octobre 2025
Easy web site easy to irder and pay
28 octobre 2025
Purchased a shower Beautiful packaged…
Purchased a shower Beautiful packaged and delivery was quick.
First experiance using this company and would highly
recommend
23 octobre 2025
Quick delivery and good quality product…
Quick delivery and good quality product thank you
27 octobre 2025
Avis spontané
Excellent from start to finish
Excellent from start to finish
Brilliant service. Ordered a brushed brass basin tap and it arrived quicker than expected. The quality is spot on, looks stunning in our new bathroom. Will definitely be using Bathroom Point again.
14 octobre 2025
Avis spontané
Spot on
Great customer service and support with error (by me) in order. Quickly resolved and wonderful standard in product.
3 octobre 2025
Avis spontané
Cant praise this company any more
Cant praise this company any more. There was an issue with a mirror I ordered and they were straight on the ball correcting it. I can honestly say that I will be ordering any items needed that they provide from them. Thank you for your outstanding customer service.
15 octobre 2025
Avis spontané
Awful
Awful. First item arrived damaged beyond repair. Redelivery failed due to lack of communication. Second attempt at delivery failed due to ‘family emergency’ but apparently that’s not ‘bathroom points fault’ so they suggested I cover the cost instead?! Ludicrous and seemingly cowboy outfit. Avoid if you don’t want to be charged £195 for something you never signed up to!
Wow, and in response I’m being harassed by the company and they are trying to intimidate me into taking down my review?! I have read and re-read their emails. It’s very clear what they meant and I will not allow them to force me into removing a poor TRUTHFUL and FACTUAL review. Trustpilot wouldn’t be very trustworthy if they didn’t allow HONEST feedback on their site. No wonder the company has managed to earn so many stars - they clearly have anything else removed 😡
29 septembre 2025
Avis spontané
Réponse de Bathroom Point
We want to clarify the details surrounding this order. At no point did we attempt to charge you £195. We explained that returning goods after a failed delivery would incur a £65 fee, in line with our returns policy. The figure of £195 referred only to the total delivery costs we had already absorbed while attempting to fulfil your order.
For transparency, our delivery partners always send both a text message and an email notification on the morning of delivery. In this case, you denied receiving any tracking or communication from us or our delivery services, despite these being issued automatically.
The order was cancelled due to repeated disagreements over our policies and unacceptable behaviour towards our staff. So, we cut our losses and refunded you in full. Following this, I believe you chose to leave a negative review.
We understand you are unhappy with our decision, but leaving an inaccurate and untruthful review does not reflect the facts of the situation. We stand by our actions and wish you all the best moving forward.
Bad shopping experience
I bought 2shower from this company,
I was in pressure by customer to finish job,they said will send damaged part but they didn’t ,i bought second one online from them and second one was faulty ,i asked to return items but they said we don’t return them,really disappointing,don’t buy from this company at all,they are not responsible to customer,
10 septembre 2025
Avis spontané
Réponse de Bathroom Point
Hello Ramin, I'm Jake, who initially dealt with the order. We actually sent a replacement cartridge; you haven't purchased any other showers from us. You contacted us a second time, saying you bought a shower from another website and would like to return the shower you purchased from our store, after installing the shower. I requested more information, which we are still waiting to receive. Please feel free to reach out to us Via Our Email, Telephone or live chat. We are available.
What a wonderful experience for my…
What a wonderful experience for my first order with bathroom point, great price, fast delivery and excellent customer service, can’t fault them.
Thank you so much.
One happy customer.
29 août 2025
Avis spontané
good price...........fast delivery
25 août 2025
Avis spontané
The answer is 'Yes, no problem'
I had done quite a lot of research on the products we required and found that Bathroom Point had them in stock and at the best price available.I ordered the product and asked for a specific delivery day. I was assured that we would get the delivery on the day agreed. Then I had to change the day. No problem, said Jake. Then I had to order some more poroduct. No problem, said Jake. Them I had to ask that all the product arrived on the same day. No problem said Jake. The day came and the note from the carrier implied that only half the order was on its way. No doubt panic ensued at Jake's end, but when the delivery arrived, on time, it was for the complete order. As Jake had said so many times. 'No problem'.
18 août 2025
Avis spontané
Excellent company
Excellent company, when no other company would ship to Northern Ireland, Jake sorted postage for me at a reasonable cost, the vanity unit is perfect. Many thanks
25 juillet 2025
Avis spontané
Very happy with our order
Very happy with our order. The Amy combination 900 fitted perfectly in our downstairs bathroom and looks really nice. We had a small issue but it was resolved right away by the very efficient customer service person I spoke with on the phone. Would recommend.
28 juillet 2025
Avis spontané
Excellent service
Excellent service . Answered queries swiftly and rapidly .
Product received within two days .
Excellent value for money
Highly recommended
5 juillet 2025
Avis spontané
The only people I could find who had…
The only people I could find who had the shower tray that I was looking, they promised a quick delivery and were true to their word.
30 juin 2025
Avis spontané
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