Bathrooms And Showers Direct 

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... Voir plus

Noté 1 sur 5 étoiles

I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... Voir plus

Noté 5 sur 5 étoiles

Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... Voir plus

À propos de l'entreprise

  1. Rénovateur de salle de bains
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Magasin de luminaires
  5. Magasin de rénovation
  6. Quincaillerie

Écrit par l'entreprise

BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service


Coordonnées de contact

Tous les avis

(4 201)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

no hassle ordering

no hassle ordering, good delivery service, that's all you require

2 mai 2022
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Réponse de Bathrooms And Showers Direct

Thanks Andy!
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Excellent 1st experience with this company

Excellent service, ordered and received within 2 days and cheaper than a lot of other companies.

2 mai 2022
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Réponse de Bathrooms And Showers Direct

Thank you! We do try and keep our prices competitive :-)
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Gave me in 3 days what supplier was unable to supply for 6 weeks.

2 mai 2022
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Réponse de Bathrooms And Showers Direct

Thank you for the review.
Regards,
BASD Customer Service.

Noté 3 sur 5 étoiles

very long lead time for delivery

very long lead time for delivery, had to cancel order.

1 mai 2022
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Réponse de Bathrooms And Showers Direct

Thank you Sanjiv,

I am sorry that we were unable to get the product for you in the original lead time advised. This was out of our hands due to a supply issue with Roca.

If there is anything we can help with in the future, please let us know.

Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Replacement Of Twyfords toilet seat

Managed to source a replacement toilet seat for our Twyford Envy suite. Found the site easy to navigate and the item was despatched and delivered within a few days. Very happy with the service received from Bathrooms and Showers Direct.

30 avril 2022
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Réponse de Bathrooms And Showers Direct

Thanks for the review Elizabeth
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Great customer Service

There was a part missing and Afia, from the office, arranged for a perfect replacement to be delivered asap.

Very impressed with that level of customer service.

29 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Thanks Viral, It's great to hear Afia is earning her wages ;-)
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Great customer service from Afia

Great customer service from Afia, who dealt with a replacement toilet seat issue efficiently and courteously.

29 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Thank you for the review Susan
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Professional and efficient service

I have used this company twice now and the experience has been very positive. The second time my item arrived in a damaged state due to poor packaging and courier service. Bathrooms and Showers Direct were immediately dealing with the situation and had a replacement product sent in the post the next day. I am very happy with the company and how efficient they are. I will be using them again for multiple products that I need to order.

29 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Thank you Matthew, our aplogies for the damaged product once again, but happy we got it sorted so quickly
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Good customer service

Good customer service.
Great at communicating status of order.
Prompt refund when the order got delayed.
Pleasant staff.
Good all round and highly recommended.

29 avril 2022
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Réponse de Bathrooms And Showers Direct

Thanks Ros, good to hear.
Regards,
BASD Customer Service.

Noté 4 sur 5 étoiles

Quick and efficient

Quick and efficient, the new toilet seat arrived within a few days and was packaged very well.

29 avril 2022
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Réponse de Bathrooms And Showers Direct

Thank you for the review.

Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Fantastic Company and Staff!!

I cannot recommend this company enough. They have gone above and beyond for me! I have been dealing with one of there employee named Afia and she has been amazing! The most helpful person I have come across by far. I work for a building and maintenance company, my job is finding materials etc so I deal with people/companies online on a daily basis. But Afia and this company will now always be my go to whenever I require anything for a bathroom or shower room.

28 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Thank you Hannah, I know Afia has been working hard to get your order sorted and we have passed on your kind comments.
Regards
Becky Ellis
Customer Service Manager

Noté 5 sur 5 étoiles

I was looking to buy two specialist…

I was looking to buy two specialist toilet seats. Not only did Bathrooms and Showers Direct quote a good price but had them to me in only a few days AND kept me updated constantly

26 avril 2022
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Réponse de Bathrooms And Showers Direct

Thanks Peter, good communication is key.
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

I needed a small Butler Sink and I…

I needed a small Butler Sink and I needed it for my kitchen cabinets to be made.
I saw this company on the internet and decided to try them, 2 days later it was with me, it was perfect. I thought they gave a brilliant service and would highly recommend them to everyone.

25 avril 2022
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Réponse de Bathrooms And Showers Direct

Great to hear, thank you!
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

Exellent customer service

Placed order but unfortunately the item was not in stock, customer service contacted me and said they would try and source the item and contact me within 3 days or sooner, which they did. the person was very helpful polite and explained everything and gave me options or a refund. I had a a refund but was so assured by the helpful staff I would definitely place an order in the future.

25 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Thank you Ronnie, it is good to hear we did so well out of a sticky situation. We look forward to future orders from you. Don't forget to tell your friends :-)
Regards,
BASD Customer Service.

Noté 5 sur 5 étoiles

very happy with the sink and the…

very happy with the sink and the service it was here so quickly after ordering , brilliant!

25 avril 2022
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Réponse de Bathrooms And Showers Direct

Fantasitc, thank you for the review
Regards,
BASD Customer Service.

Noté 4 sur 5 étoiles

Identified right part to replace…

Identified right part to replace discontinued Roca item. Thanks for this.

23 avril 2022
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Réponse de Bathrooms And Showers Direct

Always happy to help, glad we identified the correct part.
Regards
BASD Customer Service

Noté 1 sur 5 étoiles

Awful experience so far...

Awful experience so far...

I have been sent two wrong items and I have asked for a refund, they have sent for collection of the item and I haven't been able to return it because they are using DPD they have wasted my time 3 times in a row as the driver (craig) doesn't turn up for collection.
I've called dpd for hours on end and nothing has been sorted. You guys haven't replied to my email 8 days ago and I'm really starting to believe how awful of a company you are.

I hope you see this and get this sorted as this is AWFUL customer service.

22 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Good Afternoon Ben,

I am sorry to read such a poor review. I will email you directly.

Regards
Becky Ellis
Customer Service Manager BASD

Noté 5 sur 5 étoiles

Good service

I contacted customer services before ordering Twyford Moda toilet seat who knew toilets seated were so complicated. The lady was cheerful and happy to help. I ordered on line very easy my order arrived on time well packed and was an original no a cheap copy.
Well done.

21 avril 2022
Avis spontané
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Réponse de Bathrooms And Showers Direct

Thank you Patricia,
We only stock original parts, and yes, I share your astonishment at how many loo seats there are, it's always a challenge to find the correct one and we are happy to help.
Regards,
BASD Customer Service.

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