BaubleBar Avis 608

Ordered 12/1. Emailed Customer Service when gift had not mailed by 12/12. Explained I needed all like items by 12/22 and they said they couldn’t ship until 12/20. I asked for credit and they managed to ship one when I had already explained needed all 5 or nothing.
1. They charge your credit card when you order. Most reputable companies charge when they ship.
2. Screen FB comments so perspective customers only see good reviews.
3. Charged sales tax on shipping.

No response from Bauble Bar on my order from Dec 10th. It is now the 22nd (almost Christmas) and they state all items shipped in 5-7 business days. Going to have to file with my credit card for a refund!!! @baublebar

I ordered an item Dec 3rd with the understanding my package would arrive several days before Christmas. Never was shipped by the date told. I reach out to get a response from the ai agent that didn't really help. Then received a message from the team finally,to tell me their fulfillment center is down, no reason why, just "not operational", so they will be "CANCELING" and "REFUNDING" my money. Neither has occurred as of writing this review. They made the timeliness, not me. No where was it made of apparent note that custom jewelry would go past what should be a calculated timeliness stated during the purchase. I just opened an email tthis moning saying something about a fire at the fulfillment center, like are you just learning of this Dec. 20th into 21st? Also, can you believe they were still spamming email with get before Christmas even yesterday the 20th.

Today is December 19th. I received an email from them stating my order I placed before the “Guaranteed before Christmas” window wouldn’t make it in time. So the order they had supposedly already released was canceled.
This was the first AND LAST time I will order from them.

Not impressed at all with the product. lettering is way off and i am tossing my product. Just cheap looking all around. So many better brands out there do not waste your money on this kiddie one. When I approached customer service on lettering they ignored me so no customer service either.

Yes, it’s Christmas time which means BaubleBar has more orders to fill, but plan accordingly. I ordered a custom piece on December 1 and it hasn’t even shipped. Customer service has been occasionally responsive. But I’m still getting TONS of spam from them offering delivery by Christmas. I know this isn’t for custom orders, but come on! The information on their website was not clear that I would be in danger of not getting my order before Christmas or I would have upgraded shipping or chose to order elsewhere. Very disappointing

I ordered 15 bracelets for Christmas gifts . I opened one of the bags and slid the bracelet over my wrist and it snapped and the beads went everywhere.
I contacted the company and the AI customer service said that someone would help me. It had been 2 days without any correspondence from them and I have reached out a handful of times. So disappointing !

Do NOT order from them! They don't abide by their own shipping dates. They cancel orders within five minutes although they have a 24 hour timeframe to allow edits. They don't have a customer service line, and their Al assistant is useless... or maybe it's the humans on the other end. They say that they respond within 24 hours, but I’ve been emailing for days without a response from anyone besides the one person who told me they were going to cancel my order. Either way, do not waste your money. Only three of my eight custom ornaments will be here in time for Christmas in spite of them telling me that they would ship out by December 11th.

I purchased some pieces for Christmas gifts but realized I made an error with my order. The customer service response was immediate, helpful, and kind, thanks Clara! Great customer service goes a long way and keeps people coming back, I will!

Ordered a gift off a Christmas wish-list without issue...except that my wife made the same purchase 7 days before, without telling me.

Jaime, in customer service, replied to my request for cancellation of the (duplicate) order within minutes and without issue. Money was refunded a few days later.

My wife's order came within a week and everything looks good!

Cheap jewelry. Will not refund. Customer service is AI only. They don’t even have a phone number. Smells like fraud.

They false advertising delivery dates by minimum - 10-14 days! Keep this in mind if you are ordering for an event or a gift. Also, the customer service personnel is awful!

While the item I purchased didn't work out, Chani in customer service was able to handle everything very quickly and efficiently! I will definitely purchase again because of this experience!

Order wouldn’t get here so customer service (renn) quickly fixed the issued and easily gave a refund

After a month long wait to receive my “custom” pendant, the workmanship was terrible. It looked like a home made copy of what was pictured in their website. When I contacted service, they offered me a 10% credit on an item I paid $158 for. It was a small sterling charm, smaller than a quarter! I specifically didn’t go to Etsy because I thought this would be better quality. Avoid them for anything custom. SHOP ETSY INSTEAD. BAUBLE BAR does NOT stand by their products!

I’ve ordered from Bauble Bar a number of times, usually gifts for my daughters. My primary criticism is that the website does not offer much in the way of descriptive details for the products. For example, earrings are never given sizes. And the photos can be deceptive when considering size. Also, not enough angles are included in the product photos, so again, the customer does not get a fully accurate look at things. I most recently ordered the 18k gold birthstone huggie earrings and was disappointed at how small they are but especially surprised to see that the gemstones don’t go all the way around the earring (no gemstones on the bottom of the hoop). Both “problems” could have been eliminated if better product details were provided. I likely would have ordered them anyway but at least I would have known exactly what I was getting for my purchase.

Wonderful Customer Service!! I emailed after placing an order because I wanted to add another item. Turns out CS cant alter an order after it’s been placed but Chani was SO incredibly sweet and helpful! She immediately refunded the shipping once I placed the additional order. The entire situation was addressed and resolved in under 15 mins. Outstanding!!!

I ordered a custom necklace from this company on 11/10- to this date (11/30) I have not received my order nor I have received any information on tracking info . Based on initial purchase the item was to be received within 5-7 business days . I have written to their customer help service 4 times and not even once I received an acknowledgement . I think they are very unreliable company and you should NoT trust purchasing anything from them

BaubleBar Great quality jewelry at great prices. Excellent customer service. They went above and beyond for me

Amelia was great! Ordered the wrong monogram sent an email and she responded immediately and fixed the issue. Great customer service.