Bauerfeind ANZ Avis 

Can't return goods I threw out their packaging and return label. I had measured as instructed twice but shoulder brace was too tight. I went through online portal as instructed to return goods. No return address, label or instructions to return goods provided. Just post office addresses. Rang them several times and chatcrap. They said they would email me a label to print out. They didn't. Just templated email. No address, instructions, or label. Packaging return label could not be deciphered when removed from garbage.

They also corrected my order number.

They rang me back to insist I go through the Portal routine again though they acknowledged they had received my earlier lodgement via this portal.

I attempted to do so but got an error message. I told them this and they didn't believe me. I tried my emailed order number and the one that they provided without success. Obviously blocked on their system. I took a screenshot. I will take a screenshot of goods as well.

NEVER deal with this company. I acted in good faith but from above comments and my experience they make it impossible to return goods or get a refund. It seems that their sizing may not be a good guide either. For the cost of the goods this behaviour is inexcusable. I would not have bought the goods except that they promised exchange for incorrect fit. I've bought Donjoy and Mueller knee braces without sizing issues. I've also bought Donjoy back braces without sizing issues but had no trouble exchanging one for a larger size. The goods appear sturdy but are of no use of the size is wrong. The passive aggressive customer service operators could not be more unhelpful, but go through ridiculous suggestions like treating you like an id*ot and wanting you to do the portal again though they already have your portal application.

SINCE THEN THEY HAVE REMOVED MY ORDER NUMBER FROM THEIR AU PORTAL AND CLAIM TO HAVE NO RECORD OF THE PURCHASE.

DO NOT BELIEVE THEIR CLAIMS ON SIZING AND 30 DAY REFUNDS. IT IS NEARLY IMPOSSIBLE TO RETURN AN ITEM FOR EXCHANGE OR REFUND IF IT DOESN'T FIT.

It is obvious from dealing with them they have little intention to honour their return claims.

Fair Trading complaint is next. Please if you have had similar issues do likewise.

They offer 30 day warranty but if the Velcros touches the fabric, it frays. They won't then honour the warranty. They should have a warning about that on the product before using. You need to be so careful when taking off for that reason.

BEST knee brace ever and I had Many braces in the past! I bought this brace thru Amazon due to Return policy.I did not like company policy so went to Amazon.
DO your measurements FIRST;if they are correct you have great NON sliding brace.
ALL knee braces always slided;this one stays perfectly!

Extremely poor service department.
I tried numerous times to exchange an elbow support because even though i used the protocol for measuring my arm the size i ordered was too small. I filled in the return form on the website to effect an exchange but after doing all that i needed to do the "submit return " button did ot work. Several text messages to the company did not help. in fact I think their answers were AI generated. I informed them of my dissafaction I did not receive a reply then or now.
Not a word. In disgust I have given up to spare any further frustration on my part.
If you are happy to risk a non return or non existent service then go ahead and place your order.

Deze steunkous VenoTrain Delight zou vergelijkbaar zijn met Lastofa Forte. Het blijkt echter zodanig te rekken dat maatvoering onnodig lijkt en het lastig op juiste manier aan te trekken is. Het voelt broeierig. Heb het nu een paar maanden geprobeerd.

Horrible experience. Never got my product, it was in back order and they never gave me an option to cancel it. After 2 months trying to cancel, with no success and very poor support from their end, I've filed a FTC report and started a dispute with the credit card company.
Stay away from them

Bought it in March of this year and it already broke. Barely lasted 6 months.

Absolutely terrible company, very misleading and faulty product. I purchased one of their hinged knee braces. Tried on for less than 5 minutes, it did not fit correctly. I boxed it back off to return. I received an email to say that I would not be eligible for a refund as on inspection the brace displayed fraying. They are an inferior product and an absolutely terrible company that take your money knowing their product is not up to standards. Don’t waste your time.

Bought a knee support from the Bauerfiend ‘UK’ website. Took ages to arrive from Germany and was significantly smaller than the picture. Returns are a nightmare too as you have to complete a customs declaration even though the company have a uk address. Avoid this company

I recently had an unfortunate purchasing experience with Bauerfeind, and I feel compelled to share my thoughts. While I had high hopes for their products, the reality fell far short of expectations.

I ordered a large size ankle guard from Bauerfeind, but upon receiving it, I realized it was the wrong size. I promptly returned it, bearing the return shipping costs myself. However, to my dismay, Bauerfeind claimed the item had a stitching issue and refused to refund the full amount. They insisted on a 20% exchange fee, which I found outrageous considering I had only tried the product on once.

After weeks of back-and-forth communication, they reluctantly agreed to reduce the exchange fee to 10%. While this concession was appreciated, it was still an unreasonable demand given the circumstances. I accepted it simply to conclude the ordeal.

It took months before I finally received the 90% refund. This entire experience has left a bitter taste in my mouth. Bauerfeind's size exchange policy is utterly ridiculous; customers not only have to bear the shipping costs but also risk not receiving a full refund for a product they've barely used.

In conclusion, I strongly advise against purchasing from Bauerfeind. Their unreasonable policies and lackluster customer service make it a gamble not worth taking.

I was still in a moon boot. Purchased the brace as it claimed it could be worn in shoes. It would not fit in any shoes. I notified them within a couple of hours of australia post scanning it collected that I would be returning it and did so immediately. They are now refusing to refund claiming it has been worn. Even though I also took photos the moment I unpacked it, before even trying it on because it looked to me as if it had been worn.

Will never shop with this company again. I needed to return a brace that didn't fit. Took them 2 months to process the return and refund my credit card. I sent an email to express my disappointment with this timeline and it took them 24 days to respond. Terrible service.

The knee brace showed signs of wear after a single use. The company attributed this to "customer handling error" and "factors beyond the scope of the product's intended use or design". I would never buy another one. Absolute rip off

Only bought the knee brace 3 months ago and some knits started to break and the brace gradually loses its contraction. I paid a premium price for a so called "quality product" and that's what I got. Went for warranty but the customer service refused it as I removed my tag from the brace so I don't have a tag number. Reported them to NSW fair trade. It's a joke.

This is a total Fraudulent company, please Beware.
Do not buy from this business, whole thing is a complete con.
I even have FEDex saying its delivered, honestly buy somewhere else and save yourself money.

I have arthritis that has effected all joints and spine.
Over the years I have tried over a dozen different brands, some cheap ebay most of them from chemist shops not cheap. At my wits end to find a back and knee braces that provides proper support and effective compression I invested in Bauerfeind. Back brace for osteoarthritis degeneration, GENUTRAIN S Hinged for unstable left knee with severe unicompartmental degradation,GENUTRAIN A3 for right knee same issues not as serve. I have been able to remain fully functional for work as a restaurant manager. I recommend Bauerfeind products. My knee braces are 18 months old and are used 5 days a week for up to 10 hours a day. Still in excellent condition and I wash them about every 3 weeks. Yes they are expensive but they last and provide the best support and pain relief.

Sell garbage products at ridiculous prices. Save yourself the hassle and go to chemist warehouse. You're getting the same thing.

Bauerfeind is fancy fabric/elastics with cheap plastic inners that are identical to the cheap braces at Chem Warehouse.

Generic responses by customer service telling you to buy another of their over priced braces because the garbage product they sell has already failed, so why not buy another over priced brace for it to keep happening..... Rinse and repeat.

Seriously save your money

Despite product being listed as 12 months warranty, they will not honour. Even with a gentle handwash and towel dry (they will loose elasticity). Mine lasted less the 6 months, despite the rediculously huge price tag. Avoid unless you got money to burn - bauerfeind will scrape the bottom of the barrel in order to avoid honouring the warranty. Shame on you Bauerfeind.

After a couple of weeks full time use, the stitching started coming apart. That progressed to the plastic side piece, which now pokes out of the material.

I reported this to Bauerfiend, but they said it was out of warranty. That's fair enough, but I'd worn the brace maybe 5 or 6 times, then 2 weeks full time for this to happen. Definitely won't be buying another.