Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Voir plus
L'entreprise a répondu
There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Voir plus
L'entreprise a répondu
Great customer service at the Merthyr branch. Jay and the team went above and beyond to ensure my "new to me' car was fit and ready for the road. Everything explained appropriately with no hard sell f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Coordonnées de contact
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Royaume-Uni
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excellent
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lack of written information
I was happy with the car etc, but was disappointed not to receive any written information about my purchase! It transpired that my email address was not correct!
11 avril 2026
Réponse de Baylis Group
Lynn, thank you for taking the time to leave us a review. I am pleased to hear that you are happy with your new vehicle. It is unfortunate to hear that there was a miscommunication with your email address being taken incorrectly, I do hope that this was rectified and that you have now received the documents in question. Baylis Customer Care.
Vauxhall Mokka e
Nick was very helpful and had a lot of knowledge of the car. He was keen to help and solved any queries quickly.
11 avril 2026
Réponse de Baylis Group
Gem, thank you for the 5 Star review. I am pleased to hear that Mick was very helpful, had lots of knowledge and was keen to help in the purchase of your new Mokka-e. Take Care, Baylis Customer Care.
A very professional approach from the…
A very professional approach from the sales team..everything concerning the part exchange and buying of a new car clearly outlined and explained…paperwork well documented and procedure outlined.
13 avril 2026
Réponse de Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear that the team came across in a professional way, clearly outlining the process and explaining everything throughout. We hope to see you again, Baylis Customer Care.
Great customer service
Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in talking on their mobiles whilst watching us. Even upon entering the showroom, looking at a car a salesperson walked passed us ignoring us completely. Dan at Baylis approached us in a really calm manner and was very helpful and interesting, resulting in a car sale. Thank you Dan
12 avril 2026
Réponse de Baylis Group
Pete, thank you for the 5 Star review. I am pleased to hear that Dan came across as knowledgeable and polite approaching you with a calm manner ready to assist with the purchase of your new car. Enjoy, Baylis Customer Care.
Delighted with the car and with the overall service
Bought our first second hand EV car from Peugeot Baylis Cheltenham last week (Peugeot e208). The salesman, Rob, was the best car dealer my wife and I haver come across. Absolutely no pressure, fully informed, genuine. Really helped allay our anxieties around purchasing an ev for the first time, and made sure all was okay with us afterwards. The car was sound, and well presented when we picked it up, (although my wife thought they could have cleaned the windows inside better! And had to do a bit of extra cleaning - she is the 'Queen of Clean' after all!)
We had to make a few calls regarding the payment and the customer service from Clare was also excellent.
We are delighted with the car and with the overall service from Rob & Baylis.
12 avril 2026
Réponse de Baylis Group
Michael, thank you for the 5 Star review. I am glad to hear that Rob and the team were able to make your EV purchase such a positive one. I will be sure to pass along your feedback of how you felt fully informed, not pressured and are delighted with your car. Enjoy, Baylis Customer Care.
Réponse de Baylis Group
Joel, thank you for the 5 Star review. We appreciate you taking the time to leave us feedback. I will be sure to Let Matt know how excellent you found him. Baylis Customer Care.
Baylis Evesham
Baylis Evesham were great in helping me buy my car. Couldn't recommend enough, Keith was just amazing and so helpful!
30 mars 2026
Réponse de Baylis Group
Aimee, thank you for the 5 Star review. I am pleased to hear how helpful Keith was during the purchase of your new vehicle, we appreciate the recommendation also! Take Care, Baylis Customer Care.
Réponse de Baylis Group
Barbara, thank you for taking the time to leave us feedback, it is great yo hear that the team provided great communication and that you are happy with the purchase of your new vehicle. We would love to know what we could have done to boost this to a 5, so if you have any further feedback, feel free to reach out, Baylis Customer Care.
Nick who was so helpful and very…
Nick who was so helpful and very patient with us. and found us the perfect car which we both love I feel like l could drive to Scotland quite happily to visit family. Thank you Nick
2 avril 2026
Réponse de Baylis Group
Pat, thank you for the 5 Star review. I will be sure to let Nick know how patient and helpful you found him and that you are looking forward to visiting your family up in Scotland with your new care. Safe Travels, Baylis Customer Care.
All of the sales team were very helpful…
All of the sales team were very helpful & knowledgeable of your product. The entire process from enquiry and test drive to purchase and handover was handled with professionalism.
9 avril 2026
Réponse de Baylis Group
Rob, thank you for the 5 Star review. It is lovely to hear that the whole team were helpful and knowledgeable, handling the whole process with professionalism. We hope you are enjoying your new car, Baylis Customer Care.
really easy process
9 avril 2026
Réponse de Baylis Group
Anna, thank you for the 5 Star review. I am pleased to hear that you found the process to be really easy and we we hope to see you again in the future, Baylis Customer Care.
We were extremely happy with our…
We were extremely happy with our experience. Ricky was helpful and great to deal with. And we are very happy with our purchase
2 avril 2026
Réponse de Baylis Group
Rachael, thank you for the 5 Star review. It is lovely to hear how helpful Ricky was and that you are extremely happy with your new Purchase. We hope to see you again in the future, Baylis Customer Care
Rob was very helpful explaining…
Rob was very helpful explaining everything to us. He was friendly & polite, we had a good test drive.
He made sure we had all the extras, explaining what each offer entailed.
28 mars 2026
Réponse de Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear that Rob was helpful, explained everything to you was friendly and polite making sure all extras were arranged too. Take Care, Baylis Customer Care.
very helpful
Oliver in Gloucester was very helpful giving us alternative options to what we were looking for which turned out to be a much better deal for us even arranged a quick delivery date against the odds
31 mars 2026
Réponse de Baylis Group
Russell, thank you for the 5 Star review. I will be sure to let Oliver was very helpful and gave you many options to choose from, with one of them being a better offer, with quick delivery too. We hope you are enjoying your new car, Baylis Customer Care.
All the staff were friendly and helpful…
All the staff were friendly and helpful especially Ben Honey the salesman nothing was to much trouble and also Sian Poole very helpful.
3 avril 2026
Réponse de Baylis Group
Tim, thank you for the 5 Star review, It is lovely to hear that the team were friendly and helpful with nothing being too much trouble. I will be sure to pass along your feedback to both Ben and Sian. Baylis Customer Care.
Very good customer service at all times…
Very good customer service at all times and every time we visit there is incredibly polite and respectful staff.
Fantastic, fast paced service is also something to highlight.
2 avril 2026
Réponse de Baylis Group
Thank you for the 5 Star review. I am pleased to hear that the team provided very good customer service during your visit and that they were polite and respectful. Take Care, Baylis Customer Care.
You lost a star because …
You lost a star because i belive I'd paid £25 for petrol to start me off, when I took delivery of the car I had 2x bars on the fuel gauge which went down to one and low fuel warning came on when I got home approx 20 miles, I promptly refueled with £39 of petrol and all the bars showed on the fuel gauge. I don't belive £25 petrol was in the car . I thought this was a bit mean.
2 avril 2026
Réponse de Baylis Group
Hi Nigel,
Thank you for taking the time to leave your review and for your feedback.
I’m really sorry to hear that your experience at handover left you feeling this way. That’s certainly not the impression we want to give, and I appreciate you bringing it to our attention.
We do aim to ensure that vehicles are supplied with the agreed amount of fuel, however I understand how the fuel gauge readings you’ve described could understandably cause some frustration.
To put this right, we would be more than happy to provide you with a further £25 worth of fuel. If you would like to take us up on this, please contact the Manager at the supplying branch and they will arrange this for you.
Thank you again for your feedback, and I do hope you are otherwise enjoying your new car. Baylis Customer Care Team
Needed a new MG in a hurry.
I was replacing a crashed MG and decided to use MG Baylis because of their service in the past. The whole experience was very smooth and I bought an excellent car in my budget.
1 avril 2026
Réponse de Baylis Group
Michael, thank you for the 5 Star review. It is great to hear that MG Baylis provided a smooth experience and were able to help you purchase an excellent car within budget. We hope you are enjoying your new car, Baylis Customer Care.
Evesham Garage
Gary was so helpful with no hard sell my experience was 1st class. Thank you Melanie
1 avril 2026
Réponse de Baylis Group
Melanie, thank you for the 5 Star review. I will be sure to pass along your lovely comments to Gary for providing a 1st class experience without giving you a hard sell. We hope you are enjoying your new purchase. Baylis Customer Care.
Réponse de Baylis Group
Victoria, Thank you for the 5 Star review. I am glad to hear you received great service and that the team were professional throughout. We hope to see you again in the future, Baylis Customer Care.
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