We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilki... Voir plus
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Lisez les avis des autres
I bought a second-hand Suzuki from Baylis Hereford. When I got home I noticed the rear-view camera was not working properly and I could not use it. I contacted Baylis Hereford and I returned the c... Voir plus
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Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in t... Voir plus
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Bought our first second hand EV car from Peugeot Baylis Cheltenham last week (Peugeot e208). The salesman, Rob, was the best car dealer my wife and I haver come across. Absolutely no pressure, full... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Coordonnées de contact
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Royaume-Uni
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,7
Excellent
721 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dealing with Sim the salesman as I’ve…
Dealing with Sim the salesman as I’ve dealt with him before. Very nice chap, very helpful.
22 avril 2026
Always a friendly experience
Always a friendly experience, after 26 years of excellent service I have no intention of going anywhere else even though I live over 20 miles away
20 avril 2026
Réponse : Baylis Group
Raymond, thank you for the 5 Star review, but also the years of continued custom and loyalty you have shown us for the last 26 years. I am pleased that in that time we have continued to provide an excellent level of service and that the team remain friendly. We look forward to seeing you again soon. Baylis Customer Care.
Great service
A very friendly, helpful and supportive approach to the services I needed. Clear and open with no pressure at all.
The sales team were helpful and friendly.
9 avril 2026
Réponse : Baylis Group
Thank you for the 5 Star review. I am pleased to hear the team were friendly, helpful and supportive during your visit, and that they were clear and didn't apply any pressure. We hope to see you again in the future. Baylis Customer Care.
Ricky Thompson Staverton Baylis,
Ricky Thompson.staverton Baylis. was very helpful. Took me through every detail about the sale of my car, and I am very grateful. I love the car, thank you.
20 avril 2026
Réponse : Baylis Group
Thank you for the 5 Star review. I will be sure to pass along your thanks to Ricky for all his help during the purchase of your new car. We hope you are enjoying your new vehicle. Baylis Customer Care.
Callum at Baylis Cirencester
Callum at Baylis Cirencester, was very helpful, friendly and professional.
18 avril 2026
Réponse : Baylis Group
Christine, thank you for the 5 Star review. I am pleased to hear that Callum in Cirencester was helpful, friendly and professional. Take Care, Baylis Customer Care.
Réponse : Baylis Group
Ceridwen, thank you for the 5 Star review. I am pleased to hear you received a personal service from the team who were kind and patient throughout. Take Care, Baylis Customer Care.
Callum and Craig were great when we…
Callum and Craig were great when we initially went in .
All staff are good at their jobs .
16 avril 2026
Réponse : Baylis Group
Andrew, thank you for taking the time to leave us a review. I am pleased that Callum and Craig were great during your visit. It would be great yo know if you had any further feedback on what we could improve on to boost this to a 5 Star review. Feel free to contact us if so, Baylis Customer Care.
Réponse : Baylis Group
Enamul, thank you for taking the time to leave us a review. I am glad that the team were helpful and honest during your visit. We would love to know what we could have done to boost this to a 5, so if you have any further feedback, feel free to reach out, Baylis Customer Care.
Staff are so kind and I really appreciate
There are so helpful and I like the way that I was welcomed since day one until I collect my car
18 avril 2026
Réponse : Baylis Group
Dorothy, thank you for the 5 Star review. I am glad you felt so welcomed from the beginning and that the team were helpful during the process of purchasing your new vehicle. Take Care, Baylis Customer Care.
Superb from start to finish
We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilkinson and Clare Cowlishaw-Hearn to sort the detail. From start to finish it was friendly, professional and so easy. The car we liked had to be brought from another dealership, and arrived 2 days earlier than expected. Great car, very good price, superb service and attention to detail. Thoroughly recommended. Thank you Clare and Dale.
17 avril 2026
Réponse : Baylis Group
Thank you for taking the time to leave a 5 Star review and share your recent experience with us. It is lovely to read that your recent purchase went so smoothly and that both Dale and Clare were friendly, professional and provided a sale at a good price and in a timely manner. We hope to see you in the future, Baylis Customer Care.
Patronising and sexist experience
I’m happy with my car, but the actual experience of buying it from Baylis was honestly so patronising . As a young woman buying my first car, I felt like the salesman didn't take me seriously at all. When I tried to negotiate the price, he actually showed me a joke video of a badger mocking a customer for asking for "wiggle room." I highly doubt he would’ve done that to a man, or if my dad (who works in the car industry) had been there to accompany me instead of my mother.
It was so uncomfortable; he kept trying to bypass me by making eyes at my mother to get her to intervene, until she had to tell him she wasn't the customer. As soon as he realised his "friendly" act wasn't working and I wasn't backing down, his mask slipped. He got visibly annoyed and started making subtle digs that suggested I was difficult just because I wanted a fair deal.
I eventually got about £200 off by staying firm, but I felt like I was being judged for even trying to negotiate and feel like had I been treated different I wouldn’t have given up as soon. To make it worse, once I’d paid and was literally driving off the lot, I noticed a chip in the windscreen. I’m glad I stood my ground, but I wouldn’t recommend this place to any young woman who wants to be treated with actual professional respect instead of being teased and talked down to.
12 avril 2026
Réponse : Baylis Group
Dear Customer,
Thank you for taking the time to share your feedback.
I am very concerned to read about your experience, and I want to assure you that we take comments of this nature extremely seriously. The level of service you have described is not reflective of the standards we expect at Baylis, and I am sorry that you felt uncomfortable or not taken seriously during your visit.
Unfortunately, from the information provided, we have been unable to identify the specific branch or vehicle involved, which makes it difficult for us to fully investigate this matter.
Could I please ask that you contact us at info@baylis.uk.com with some further details, including the branch you visited, the vehicle in question, and any additional information you feel may assist. Once received, a Director will review the matter personally and be in contact with you to discuss this further.
Thank you again for bringing this to our attention, and I hope we can resolve this for you, Baylis Customer Care Team
Réponse : Baylis Group
Thank you for the 5 Star review. I will be sure to pass along your thanks to Murray for providing excellent service on your recent visit. Take Care, Baylis Customer Care.
Craig was very professional and…
Craig was very professional and communicated brilliantly throughout the process. We had his full commitment and dedication.
17 avril 2026
Réponse : Baylis Group
Wes, thank you for the 5 Star review. I am pleased to hear that Craig was professional and communicated well throughout showing his commitment and dedication. We hope to see you again, Baylis Customer Care.
Excellent service from moment of…
Excellent service from moment of stepping into dealership to collecting car. Staff genuine and friendly and engaging. Nick provided all advice required and was patient and understanding to my individual needs
15 avril 2026
Réponse : Baylis Group
Margaret, thank you for the 5 Star review. It is lovely to hear that the team were friendly, genuine and engaging from the moment you came into the showroom. I will also be sure to let Nick know you especially found him patient and understanding. We hope you are enjoying your new car, Baylis Customer Care.
Excellent Service
Very friendly staff - knowable and ready to help - a week from sitting in the e Vitara it was delivered to my door - paper work done on line and all went smoothlyb
8 avril 2026
Réponse : Baylis Group
Nik, thank you for the 5 Star review. It is lovely to hear that the team were friendly, knowledgeable and ready to help during your recent visit. I am pleased that we were able to turn around your new car so quickly and smoothly. Take Care, Baylis Customer Care.
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my car from this dealership. From start to finish, the process was smooth, transparent, and genuinely enjoyable.
A special shoutout to Nathan Reynolds, who went above and beyond to make sure everything was perfect. He was knowledgeable, patient, and never pushy—taking the time to answer all my questions and ensure I felt confident in my decision. His professionalism and attention to detail really stood out.
It’s rare to find this level of customer service, and I truly appreciated how easy and stress-free the whole experience was. I would highly recommend this dealership to anyone looking for a new car, and I’d definitely return in the future.
1 avril 2026
Réponse : Baylis Group
Sarah Jane, thank you for the 5 star review. I am pleased to hear you had such a fantastic experience with us recently and that you found it to be enjoyable. I will be sure to pass along your lovely feedback to Nathan for going above and beyond and leaving such an impression. We look forward to seeing you again in the future, Baylis Customer Care.
Réponse : Baylis Group
Thank you for taking the time to leave us a review. I am pleased to hear the team were nice to deal with and you didn't feel pressured. We would love to know what we could have done to boost this to a 5, so if you have any further feedback feel free to reach out. Baylis Customer Care.
I bought a second-hand Suzuki from…
I bought a second-hand Suzuki from Baylis Hereford. When I got home I noticed the rear-view camera was not working properly and I could not use it.
I contacted Baylis Hereford and I returned the car and they fixed it and apologised.
They should have checked it was working properly before it was sold.
16 April 2026 - Thank you Baylis for your response - appreciated.
25 mars 2026
Réponse : Baylis Group
Thank you for taking the time to share your feedback.
We are sorry to hear that the rear-view camera was not functioning correctly when you took delivery of your vehicle, and we understand how disappointing this must have been. Please accept our apologies for the inconvenience caused.
At Baylis, we always aim to ensure every vehicle is thoroughly checked and prepared prior to handover, so we regret that this issue was not identified before the sale. We are, however, pleased that our team at Hereford was able to resolve the matter promptly and apologise to you in person.
Your feedback is important to us and helps us continue to improve our preparation and handover processes to ensure the high standards our customers expect. Baylis Customer Care
Great selection of cars
Great selection of cars, excellent salesman very helpful with information regarding the car I was wishing to buy, A very good service
15 avril 2026
Réponse : Baylis Group
Haley, thank you for the 5 Star review. I am pleased to hear you found we had a great selection of cars and that the team were helpful and gave you all the information you needed to go ahead with your purchase. Baylis Customer Care
Lack of written information
I was happy with the car etc, but was disappointed not to receive any written information about my purchase! It transpired that my email address was not correct!
11 avril 2026
Réponse : Baylis Group
Lynn, thank you for taking the time to leave us a review. I am pleased to hear that you are happy with your new vehicle. It is unfortunate to hear that there was a miscommunication with your email address being taken incorrectly, I do hope that this was rectified and that you have now received the documents in question. Baylis Customer Care.
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